Eva Tipping

Holding over all responsibly for delivering high‑quality personal and practical care, promoting comfort, dignity, safety, and wellbeing of a vulnerable adult including-

• Monitoring and ensuring provision of 24-hour mechanical ventilation.
• Medication administration, dressing changes, wound hygiene.
• Overseeing and performing infection control, including respiratory precautions.
• Coordinating appointments, managing schedules and care staff, advocating and facilitating effective interdisciplinary communication.
• Trained and supported others in the correct use of equipment and care procedures, improving confidence, safety, and care standards.
• Escalating any deterioration in a timely manner thereby ensuring safety and quality of life is maintained in line with best interests.
• Acting as an advocate and interacting with local authorities, including housing teams, to ensure a safe environment is maintained.
• Keeping accurate records of care and all relevant documentation.

Responsible for the daily assessment, care, and monitoring of animals, identifying signs of neglect, distress, or deterioration and acting promptly to safeguard welfare. Supporting newly admitted animals on their journey towards adoption.

• Applying sound independent judgement when handling animals with complex backgrounds, including neglected, high‑risk, or dangerous dogs.
• Following strict safety protocols to minimise risk to animals, staff, and the public.
• Actively support behavioural rehabilitation through calm, consistent handling, structured routines, and positive reinforcement tailored to individual needs.
• Maintain high standards of hygiene and environmental safety within kennel areas, independently identifying and addressing potential risks.
• Working closely with the wider rescue team to manage challenging cases, adapt care approaches, and ensure continuity of rehabilitation in a fast‑paced setting.
• Remain flexible and proactive when priorities change, ensuring care delivery stays safe, compassionate.
• Maintaining accurate records of all care and interventions delivered.

Handle high volumes of phone, email, and web chat enquiries, regularly supporting distressed or angry customers.

• Remain calm under pressure, using empathy and de‑escalation techniques to resolve complex issues effectively.
• Provide emotional reassurance while delivering accurate, professional solutions.
• Maintain clear and accurate records across multiple systems.
• Recognised for strong communication skills, professionalism, and composure in challenging situations
• Resolved various customer queries and complaints via phone and email systems