Eva Santos
Dartford,Kent
Summary
Aspiring law student with a Diploma of Higher Education, actively developing skills in effective communication, critical thinking, and documentation control. Demonstrates strong motivation to learn and adapt within professional environments, contributing to team objectives and enhancing workflow through collaboration. Eager to apply academic knowledge in real-world settings, fostering growth and understanding of legal principles.
Overview
2
2
Languages
1
1
Certification
10
10
years of professional experience
Work History
Business Support Officer
Kent County Council
Dartford, Kent
2023.01 - Current
- Handled incoming calls and correspondence, providing professional responses and routing information accurately.
- Managed telephone and switchboard operations for timely call handling.
- Coordinated clerical work for forms, files, and data entry, ensuring accuracy and timeliness.
- Streamlined email management for senior staff, categorising messages and highlighting urgent correspondence.
- Monitored and adjusted complex schedules to support seamless daily operations.
- Monitored office supply levels, placing timely orders to prevent shortages and to maintain workflow.
- Procured cost-effective office supplies to ensure operational efficiency.
- Established procedures for teamwork and document tracking, enhancing efficiency in data reporting.
- Provided administrative support during audits, ensuring all documentation was accurately prepared and readily available.
- Reviewed and updated office policies and procedures to align with best practices and regulatory requirements.
- Built strong relationships with staff on various levels, confidently communicating and working collaboratively.
- Assisted in managing the company's social media profiles, enhancing brand visibility and engagement.
- Helped office personnel manage basic IT needs for computers, mobile devices and peripherals such as fax machines and copiers.
Retail Head Cashier
Inditex Group
Dartford, Kent
2016.08 - 2022.12
- Processed cash transactions at checkout to facilitate customer purchases, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Coordinated customer queue at checkout, ensuring efficient service and minimising waiting times.
- Assisted customers with item requests by providing accurate information and product recommendations.
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programmes.
- Facilitated loyalty scheme sign-ups by actively promoting programs during transactions.
- Promoted sale prices and promotions and redeemed coupons to offer competitive prices and boost customer loyalty.
- Addressed and resolved complaints regarding transactions and ticket issuing.
- Implemented loss prevention strategies at point of sale, safeguarding company assets.
- Maintained clean, tidy and organised checkout areas.
- Maintained neat and clean shop floor and storage areas.
- Trained new staff on cashiering procedures and customer service excellence.
- Completed daily records updates to track sales and accurate payment totals.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Prepared daily cash deposits to move funds to financial institution.
- Processed refunds and exchanges at customer service desk.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
Education
Diploma of Higher Education - Law
The Open University
Milton Keynes, MIK2028-01
NVQ Level 3 - Health and Safety
British Safety Council
Hammersmith Road- London2027-01
A-Levels - Humanities
Escola Secundaria Alves Redol
Vila Franca de Xira1995-01
Skills
- Office administration
- Document control
- Data entry
- Report writing
- Workflow planning
- Project management
- Time-management
- Customer service
- Team collaboration
- Effective communication
- Active listening
- Critical thinking
- Risk assessment
- Decision making
Certification
- Care Certificate- Standard 11: Safeguarding Children
- Child Safety
- COSHH
- Display Screen Equipment
- Fire Extinguisher Use
- Fire Safety
- Food Safety Level 1 and Level 2
- GDPR
- Infection Prevention and Control; Level 1
- Introduction to Health and Safety
- Legionella and water Hygiene
- Management of Contractors
- Mental Health Awareness
- Managing Difficult Conversations
- Paediatric Safety Training
- Personal Resilience
- Personal Safety
- Whistleblowing with confidence
hobbies
- Hiking
- Mountain Biking/ Paddle Board
- Dog walking
- Volunteer, helping family and friends when they need help with works in their homes (as painting, plumber and gardening)
- Trips
- Theatre
Languages
English
Advanced
C1
Portuguese
Proficient
C2
Interests
Passionate about reading non-fiction, self development and legal literature, maintaining physical fitness through outdoor trail running and spending free time engaged in practical gardening and home improvement projects
Timeline
Business Support Officer
Kent County Council
2023.01 - Current
Retail Head Cashier
Inditex Group
2016.08 - 2022.12
Diploma of Higher Education - Law
The Open University
NVQ Level 3 - Health and Safety
British Safety Council
A-Levels - Humanities
Escola Secundaria Alves Redol