Eva McNaughton
Coatbridge
Summary
I am a final-year Scots Law student at the University of Glasgow with five years of customer service experience, currently leading a diverse team in a fast-paced, busy cinema, allowing me to thrive in collaborative environments and excel under pressure. As a first-generation law student with no personal connections in the industry, I am proactive, motivated, and eager to contribute my skills and energy to client-focused litigation. My involvement in sensitive legal and advisory work through volunteering and work placements has developed my empathy, compassion, and professionalism, while balancing these roles with my full-time studies demonstrates strong organisation and commitment.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Supervisor
Showcase Cinemas UK
Glasgow
2023.02 - Current
- Lead and coordinate high-performing teams in Scotland’s busiest cinema, using sound judgment and initiative to prevent issues before they arise and ensure smooth operations for up to 4,000 guests on peak days.
- Solve problems in real time under pressure, handling customer matters with professionalism and tact while maintaining high standards of service and client care.
- Drive consistency and quality through organisation and communication, training staff, managing stock and cash processes, and working closely with management to keep service efficient and guests returning.
Caseworker
Emma Ritch Law Clinic
Glasgow
2025.09 - Current
- Assist complainants in sensitive sexual violence cases as part of my law degree, attending client meetings and drafting correspondence under the supervision of the clinic solicitor.
- Collaborate closely with other caseworkers to produce detailed research notes and case documentation, maintaining the highest standards of accuracy, professionalism, and trauma-informed practice.
- Handle all client information with strict confidentiality and empathy, advocating for marginalised clients while demonstrating maturity, kindness, and respect at all times.
Generalist Adviser
Citizens Advice Scotland
Coatbridge
2024.06 - 2025.09
- Provided compassionate, accurate advice to clients on benefits, housing, employment, and consumer issues, ensuring they fully understand their rights and options.
- Worked closely with colleagues to make referrals, share insights, and ensure every case is carefully logged and managed with attention to detail.
- Handled sensitive and sometimes complex situations with empathy and professionalism, maintaining high standards of confidentiality and client care.
Vacation Scheme Student
Dentons
Glasgow/ Edinburgh
2025.06 - 2025.06
- Selected for a highly competitive vacation scheme at an international law firm, completing trainee-level work in Banking and Commercial Real Estate on live matters.
- Produced research, drafting, and document support that was circulated within departments, consistently praised for accuracy, organisation, and professional standard.
- Built strong commercial awareness and converted the scheme into a training contract offer, reflecting reliability, initiative, and ability to contribute meaningfully to a legal team.
Parliamentary Intern
John Smith Centre
Glasgow
2024.12 - 2025.04
- Gained hands-on experience representing the office of a senior public figure. in constituency and parliamentary work during a privileged internship at the Office of Humza Yousaf MSP.
- Took responsibility for casework from start to finish, drafting motions and parliamentary questions and liaising with organisations, demonstrating initiative, accuracy, and professionalism.
- Engaged directly with constituents in an effective and empathetic way, driving positive outcomes while strengthening research, communication, and teamwork skills at the intersection of law, politics, and public service.
General Assistant
Showcase Cinemas UK
Glasgow
2021.06 - 2023.02
- Provided excellent customer service on the concessions stand, assisting hundreds of guests daily and ensuring a positive experience for all visitors.
- Demonstrated drive and maturity by earning promotion to Supervisor at just 18, while successfully balancing full-time studies.
Education
Scots Law LLB -
University of Glasgow
Glasgow 2022.09 - 2026.06
Scottish Qualifications Certificate -
Coatbridge High School
2016.08 - 2022.05
Skills
- Teamwork & collaboration: Leading teams and working closely with colleagues in legal and client-facing roles
- Attention to detail & organisation: Accurate research, case work, and operational management under pressure
- Professionalism & composure: Maintaining high standards in client interactions and busy environments
- Empathy & client care: Supporting vulnerable clients with kindness and trauma-informed practice
- Time management & prioritisation: Balancing full-time law studies with work and internships
- Legal research & writing: Developed through clinics, internships, and trainee-level tasks
Timeline
Caseworker
Emma Ritch Law Clinic
2025.09 - Current
Vacation Scheme Student
Dentons
2025.06 - 2025.06
Parliamentary Intern
John Smith Centre
2024.12 - 2025.04
Generalist Adviser
Citizens Advice Scotland
2024.06 - 2025.09
Supervisor
Showcase Cinemas UK
2023.02 - Current
Scots Law LLB -
University of Glasgow
2022.09 - 2026.06
General Assistant
Showcase Cinemas UK
2021.06 - 2023.02
Scottish Qualifications Certificate -
Coatbridge High School
2016.08 - 2022.05