Carolina Guerra Amaral
Preston,UK
Summary
Dedicated and driven law student with a strong foundation in customer service and support, demonstrating excellent communication, problem-solving, and client-facing skills. Proven ability to manage time effectively and make decisions under pressure by demonstrating the ability to make reasoned decisions under pressure by assessing situations quickly, prioritising effectively, and delivering appropriate outcomes in time-sensitive environments, strengthened by a background in performing arts, including receiving an award during studies at Preston College.
Heavy in utilising Microsoft Office and recognised for strong attention to detail, ethical awareness, and the ability to work both independently and as part of a team. Particularly interested in developing, critical thinking, and analytical skills, with the aim of pursuing a solicitor path career and contributing effectively within a professional legal environment.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work history
Bar staff member
New Deepdale Sports and Social Club Limited
Preston, Lancashire
2025.11 - Current
- Managed customer disputes effectively, preserving the business reputation.
- Helped organise special events at the bar.
- Restocked bar efficiently during busy periods.
- Maintained professional knowledge about various drink recipes and offerings.
- Increased footfall with engaging promotional strategies.
- Handled cash transactions to ensure accurate accounting.
- Served customers to foster a friendly atmosphere.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Ensured customer satisfaction by providing excellent service.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Rotated stock regularly, reducing waste from expired products.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Refused drinks service to guests without appropriate proof of age.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Created speciality drinks according to exact customer requests and preferences.
- Served guests spirits, lagers and stouts at bar.
- Inspected customer identification to verify age against legal standards.
Chef/Server
Figaro's
Preston, Lancashire
2020.09 - 2025.09
- Improved customer satisfaction by providing attentive and professional service.
- Supported other team members during busy periods ensuring efficient operations.
- Managed high-volume orders to ensure timely delivery of meals.
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Delivered impeccable service for enhanced dining experiences.
- Maintained cleanliness in dining area for a pleasing atmosphere.
- Handled cash transactions, guaranteeing accurate bill payments.
Event Staff
Event Staff the fun experts
Preston, Lancashire
2022.08 - 2023.08
- Setup stalls, banners, signage correctly contributing towards a well-decorated venue.
- Collaborated closely with event planners to understand client needs and expectations better.
- Facilitated smooth operation of audio-visual equipment ensuring no technical glitches occurred during presentations.
- Actively participated in pre-event rehearsals resulting in flawless execution on the day.
- Delivered information clearly to attendees, enhancing their understanding of the programme details.
- Fostered positive relationships with clients through proactive communication and problem-solving skills.
- Improved overall event experience with meticulous attention to detail.
- Ensured safety regulations adherence to create a secure environment for attendees.
- Maintained calm under pressure whilst dealing with unforeseen event issues.
- Provided first-class hospitality services, resulting in repeat business.
- Promoted a welcoming atmosphere by greeting and directing guests promptly upon arrival.
- Assisted in crafting promotional materials that increased audience engagement at various events.
Education
Bachelor’s degree - Law with Criminology
University of Central Lancashire
Preston, Lancashire 2024.09 - 2026.04
BTEC - Performing Arts
Preston College
Preston 2019.09 - 2024.08
GCSE or equivalent - English
Preston College
Preston 2020.09 - 2021.07
GCSE or equivalent - Mathematics
Preston College
Preston, Lancashire 2019.09 - 2020.07
Skills
- Advanced communication skills developed through musical theatre performance, including clear verbal delivery, confident public speaking, and audience awareness
- Composure under pressure, demonstrated through live performances, busy events environments, and high-demand customer service roles
- Client-facing and interpersonal skills, gained from bar work and takeaway service roles, including dealing with complaints and maintaining professionalism in fast-paced settings
- Teamwork and collaboration, developed through ensemble performance, event coordination, and working closely with staff in hospitality environments
- Time management and prioritisation, proven through balancing multiple responsibilities during peak service periods and performance schedules
- Problem-solving and adaptability, shown through responding quickly to unexpected issues in live events, customer service, and kitchen operations
- Legal and analytical thinking, developed through studying Law with Criminology at undergraduate level, including understanding legal principles and applying them to problem-based scenarios
- Attention to detail, strengthened through performance precision, order accuracy in food service, and maintaining standards in cleaning and presentation
- Work ethic and resilience, demonstrated through sustained performance in physically and mentally demanding environments
- Organisation and multitasking, managing multiple tasks simultaneously in fast-paced hospitality and events settings
- Client care and service orientation, ensuring positive customer experiences and handling difficult situations professionally
- Ability to perform under time-sensitive conditions, particularly in live performance, event delivery, and high-volume service periods
- Discipline and commitment, developed through structured performing arts training and consistent work in demanding roles
Languages
English - Fluent
Portuguese - Fluent
Spanish - Fluent
Accomplishments
As part of the Musical Theatre programme at Preston College, I was awarded the Emma Wales Award. This award is presented to individuals who have achieved something considered, under the circumstances, to be exceptionally challenging or unlikely to attain.
I received this recognition in acknowledgement of my academic and personal progress after arriving in England with little to no knowledge of the English language. Within four years, I successfully developed my skills and academic profile to the extent that I received five university offers to study Law, including two unconditional offers. These offers included places at the University of Law, the University of Central Lancashire, and Manchester Metropolitan University.
Timeline
Bar staff member
New Deepdale Sports and Social Club Limited
2025.11 - Current
Bachelor’s degree - Law with Criminology
University of Central Lancashire
2024.09 - 2026.04
Event Staff
Event Staff the fun experts
2022.08 - 2023.08
GCSE or equivalent - English
Preston College
2020.09 - 2021.07
Chef/Server
Figaro's
2020.09 - 2025.09
BTEC - Performing Arts
Preston College
2019.09 - 2024.08
GCSE or equivalent - Mathematics
Preston College
2019.09 - 2020.07