Ross Widdowfield

My role while working as a yard operative and shop assistant was to ensure a professional service was provided and customers were put first at all times.

My responsibilities included:

• Working in both warehouse and shop settings
• Checking customer receipts
• Providing assistance to customers with finding products
• Lifting heavy items for customers
• Measuring items to ensure products were correct for customers
• Taking and recording deliveries and putting away stock
• Ensuring health and safety was a priority in the workplace
• Using the shop till, card machine and answering phone enquires
• Picked and packed orders quickly and accurately to meet high-volume demands.
• Stacked pallets safely within agreed height and weight parameters..
• Unloaded parcels from lorry with care to avoid damage.
• Loaded equipment securely to minimise damage and risk.

My role while working at Ruswarp service station consisted of valeting customer/work vehicles and also assisting in the garage’s shop.

My responsibilities included:

• Valeting customer and company vehicles in a timely fashion
• Taking payment for valeting services Answering enquiries and providing quotes
• Driving customer cars safely
• Monitoring valeting supply levels
• Serving customers in the petrol station and shop
• Restocking shelves
• Taking deliveries and putting away stock
• Checking fuel tank levels
• Assisting customers with enquires or issues

Progressing onto work as a process operator I was responsible for ensuring the smooth running of the companies' surface crushing plant to produce as much product as safely possible. Training on the use of front end loader was provided in my time in the role.

My responsibilities included:

• Monitoring screens to ensure readings were in tolerance
• To ensure machinery was running and producing as much product as possible but without damaging them
• Ensuring plant areas were free of product
• Maintaining and cleaning machinery
• Performing risk assessments
• Ensuring health and safety procedures were followed and any near misses were reported
• Loading hoppers with a front end loader

My first role at ICL Boulby was as a charge hand industrial labourer. This role required physical work and also the use of machinery. Training to gain tickets on bobcat and mini digger was provided to me while in this role.

My responsibilities included:

• Welcoming new employees and ensuring they were provided with PPE
• Communicating with the shift supervisor in order to be tasked with work
• Allocating duties to my team
• Check that machinery and equipment was safe for use and record findings as per company procedure
• Using bobcat and mini digger to remove product
• To clean and maintain equipment stock levels
• Ensure areas were safe to work in and to tape off areas surrounding the area
• To work in a safe manor ensuring we took sufficient breaks from working in heat and product was disposed of in the correct way
• To ensure PPE was used properly by my team
• Recording the work that had been completed within the shift
• Undertaking risk assessments and filing them

My role at Ray Chapman Volvo was varied. It included driving duties, valeting, working with customers and checking new or used vehicles to ensure they met a high standard before going to the customer. My responsibilities included:

• To hand clean to the required standard all new and used cars inside and out within a set time

• To work efficiently within a team to assist in completing valets on time

• To deliver a quality and personal customer experience while on the forecourt

• To safely fuel both sale and customer cars

• To travel to the York dealership in order to assist in valets when required

• Liaise with the parts department, as required, regarding supply of cleaning materials

• To drive and move vehicles to and from workshops, company compounds, customers' workplaces and

homes ensuring that no damage was caused

• To inspect both new and used vehicles on arrival and report any damage

• To demonstrate a professional image at all times

In this role, I was responsible for providing landscaping services around the Teesside and North Yorkshire areas.

My responsibilities included:

• To attend to the office on time, with the correct PPE to ensure I arrived

on site in a timely fashion.

• To ensure myself and other workers are safe in the workplace by

wearing appropriate PPE This includes high vis jackets/vests, hard hats

and steel toe cap boots.

• Carried out inspections and basic maintenance on landscaping

equipment, such as rotavators and lawn mowers in order to maintain

high productivity levels and to ensure safe use of the equipment.

• To work in physically demanding weathers including rain, ice and the

cold.

• Ensured high quality finishes throughout preparing landscapes

including rotavating, levelling and sanding to laying turf for maximum

customer satisfaction levels.

• To work efficiently as a team with another colleague, and on occasion

with multiple others as a team to complete the task as best as we can,

by bringing forward ideas and coming to an agreement along the way

on how to best complete the task at hand.

• Ensure all work areas are left clean and tidy, by ensuring all tools are

packed away and patio areas are swept of any remaining dirt or soil.

• Responsible for ensuring paperwork is filled out to log what work has

been carried out, on which plot and at which site

As a self employed car valetor my responsibilties included:

• Receiving, managing and creating bookings, answering

queries in a timely fashion, providing customers with quotes and also

creating invoices both for the customer and myself for business

records.

• Ensuring stock was complete to enable jobs were completed to a high

standard and customer satisfaction was maintained.

• Maintaining a clean and tidy unit to work in and to provide a overall

an uplifting customer experience.

• Upholding a high level of health and safety, ensuring equipment, cables

and hoses were not a safety hazard for myself or customers.

• Applying polishes, wax and ceramic coatings to paintwork and wheels

carefully to ensure no damage was caused to the vehicle.

• To be trusted with customer's vehicles and the contents to ensure they

were not damaged, lost or stolen.

• Ensured that valets were completed in a timely fashion to ensure the

customer was not waiting and other bookings were not delayed.

• To drive and move vehicles to and from workshops, customers' workplaces and

homes, ensuring no damage was caused.

• To work both weekends and late hours to accommodate bookings and

ensure a high standard of work was provided to vehicles.

Working as bar staff in a busy town centre pub the role of my job meant that my responsibilities included:

• Thoroughly cleaned bar area including glasses, bar surfaces and tables

to maintain a clean and organised working environment.

• Performed opening and closing duties including cleaning, sanitising

and restocking.

• Provided a personalised customer experience by greeting customers

by name, engaging in conversation and providing a welcoming service.

• Maintained stock both before the start and during of a shift.

• Made engaging connections with guests to create loyalty.

• Changed beer kegs.

• Complied to regulations set by licensing authorities and maintained

awareness of changes to current policies and procedures.

• Balanced tills, accurately handled cash, processed credit card

payments and provided receipts.

• Prepared mixed drinks, and poured wine, beer and non-alcoholic

beverages.

• Actively made judgements on whether to serve individual customers

based on their age and behaviour.

• Refused the sale of alcohol to any person under age, who was too

intoxicated or who were breaking the rules.