Eva Gheorghiu
London
Summary
Results-driven professional with expertise in customer relationship management, project coordination, and business development. Committed to continuous learning and delivering positive outcomes, with a focus on building strong client relationships and supporting their holistic development.
Overview
4
4
Languages
10
10
years of post-secondary education
20
20
years of professional experience
Work history
Sales Consultant / Ayurvedic advisor
Transformative Learning Solutions
London
2021.11 - Current
- Develop business presence across UK, EU, USA, and Australia markets.
- Engage and coach existing and potential clients via social media and video calls.
- Conducted Ayurvedic consultation services, providing personalized guidance to clients based on their individual needs. Built knowledge database documents for compliance.
- Generate high-quality leads through targeted social media engagement campaigns.
- Conduct one-to-one online Ayurvedic consultations for clients seeking guidance.
Program Manager (Apprenticeships)
Shepherds Bush Housing Association
London
2018.02 - 2020.07
- Developed and implemented apprenticeship programme to support strategic business plan priorities.
- Recruited new learners annually with HR partners to facilitate timely programme starts.
- Coached and mentored learners, running workshops and targeted skill training.
- Organized workshops and open days to promote opportunities and attract talent.
- Monitored budgets and controlled spending to ensure alignment with programme objectives.
- Managed client engagement processes, completing due diligence and compliance checks.
- Supported colleagues and apprentices’ holistic well-being as a mental health first aider.
Customer Success Team Lead
CampaignAmp
London
2017.03 - 2017.09
- Ensured post-sale success and satisfaction of customers through effective support and guidance.
- Conducted regular business reviews with clients to demonstrate value and assist in achieving their business goals.
- Grow revenue from existing clients in a SaaS enterprise based model
- Working within a Customer Success Organization that includes all post sales activity: Professional Services, On-boarding, Training and Support
- Harness available data from throughout organization to develop customer KPIs, predictive indicators, health score, etc.
- Created help and support content for customer reference.
- Represented customer feedback to peers in marketing, direct sales, product and finance to enhance overall service delivery.
- Participate in company Senior Leadership team to provide overall organizational leadership
Client Relationship Executive
Accuity
London
2015.03 - 2016.03
- Onboarded and trained customers while identifying upsell and new business opportunities to drive revenue growth
- Developed and maintained client relationships across UK/Benelux accounts to enhance customer satisfaction and retention
- Prepared and executed account strategies alongside sales representatives to align efforts and maximise account potential
Account Development Manager
Forrester Research
Amsterdam
2012.01 - 2014.05
- Drive usage, revenue and loyalty on existing and new accounts
- Developed and managed client relationships to foster long-term partnerships
- Promoted customer satisfaction and loyalty by addressing business issues and tailoring solutions
- Consult IT & Marketing strategy products and services
- Provided training and coaching to improve skills of external and internal clients
Research Specialist
Forrester Research
Amsterdam
2010.04 - 2012.12
- Identified critical topics to guide discussions, enhancing relevance of research
- Coordinated discussions for clients and analysts, promoting knowledge sharing and insights
- Facilitated online discussions, increasing community interaction and engagement
Internal Sales Coordinator
M-Real
Amsterdam
2009.02 - 2009.11
- Developed and nurtured customer relations daily within CEE market, enhancing customer satisfaction and loyalty
- Monitored business flow between sales and clients, facilitating effective communication and timely issue resolution
- Led and executed transfer of CEE office from Budapest to new HQ in Amsterdam, ensuring seamless transition and minimal disruption
Market & Business Intelligence analyst
TomTom
Amsterdam
2008.08 - 2009.01
- Identified and outlined opportunities for market growth in EU region to support expansion strategy
- Analysed and assembled weekly and monthly reports on market share trends to inform strategic decisions
- Delivered media analysis to marketing and PR teams to enhance campaign effectiveness
Credit & Collections Manager
Monster Worldwide
Prague
2006.09 - 2008.06
- Forecasted and introduced monthly collection strategy to optimise recovery processes
- Secured outstanding debt in CEE region through collaboration with sales, accounts payable, and cash allocation teams
- Led team in developing and implementing targeted development and success plans to enhance performance
- Report to the Regional Director on a monthly basis
Education
Masters - Public Policy and Sociology, Public policy and Sociology
Anglo-American University
Prague 2004.01 - 2008.05
Bachelor - Politics and Sociology, Politics and Applied Sociology
Anglo-American University
Prague 2004.09 - 2008.05
NVQ Level 3 - Ayurveda, Ayurvedic Lifestyle and Nutrition Practitioner
Ayurguide
London 2019.09 - 2021.06
NVQ Level 2 - Ayurveda, Ayurvedic Therapist
Ayurvedapura
London 2022.10 - 2023.05
Skills
- Salesforce expertise
- Customer relationship management
- Onboarding processes
- Client interaction
- Business development
- Project coordination
- Change management
- Market positioning
- Google Workspace proficiency
- Microsoft Office applications
- Reamaze proficiency
- Calendly usage
Languages
English
Fluent
Hungarian
Native
Slovak
Intermediate
Czech
Intermediate
Accomplishments
- Expanded the UK/EU market by 90% within 8 months (The AyurvedaExperience)
- Increased customer engagement on the Ministry of Defense account from 53% to 78% (within 9 month) Presenting an outstanding onboarding for a new client I conducted an upsell opportunity for the account team. (Forrester Research)
- Exceptional monitoring of research inquiries (during the last 12 months I have scored 100% each Q), which led to high client satisfaction rate and my promotion to the Sales team as an ADM (Forrester Research)
- During the transition period we have lost only 2 accounts out of 36; by proactively keeping our customers informed and satisfied with a high quality service (M-Real)
- Within 90 days period I have reduced bad debt in Hungary from 25% to 7% (Monster Worldwide)
Timeline
NVQ Level 2 - Ayurveda, Ayurvedic Therapist
Ayurvedapura
2022.10 - 2023.05
Sales Consultant / Ayurvedic advisor
Transformative Learning Solutions
2021.11 - Current
NVQ Level 3 - Ayurveda, Ayurvedic Lifestyle and Nutrition Practitioner
Ayurguide
2019.09 - 2021.06
Program Manager (Apprenticeships)
Shepherds Bush Housing Association
2018.02 - 2020.07
Customer Success Team Lead
CampaignAmp
2017.03 - 2017.09
Client Relationship Executive
Accuity
2015.03 - 2016.03
Account Development Manager
Forrester Research
2012.01 - 2014.05
Research Specialist
Forrester Research
2010.04 - 2012.12
Internal Sales Coordinator
M-Real
2009.02 - 2009.11
Market & Business Intelligence analyst
TomTom
2008.08 - 2009.01
Credit & Collections Manager
Monster Worldwide
2006.09 - 2008.06
Bachelor - Politics and Sociology, Politics and Applied Sociology
Anglo-American University
2004.09 - 2008.05
Masters - Public Policy and Sociology, Public policy and Sociology
Anglo-American University
2004.01 - 2008.05