Eva Fondufe

London,UK

Summary

Dynamic professional with expertise in sales, customer service, and marketing, adept at client relationship building, sales negotiation, and delivering exceptional customer experiences. Skilled in digital marketing strategies, property marketing, content creation, branding, and audience engagement, with a strong command of tools such as Canva, Adobe Express, Microsoft Office, and Google Workspace. Proficient in leveraging market research and customer journey mapping to drive business growth while excelling in communication, active listening, and problem-solving.

Analytical and driven individual ready to leverage strong problem-solving abilities and keen eye for detail. Skilled in data visualisation and statistical analysis, combined with proficiency in SQL and Excel. Committed to delivering actionable insights and driving data-driven decisions

Overview

2027

years of professional experience

Certification

Work history

Founder & Content Creator

Intérêt Studio

Created and managed a luxury lifestyle digital brand focused on beauty, wellness and Lifestyle.
Create engaging content and campaigns
Grew audience engagement through tailored content and interactive campaigns
Developed targeted marketing strategies to enhance brand visibility and attract key demographics
Managed multiple social media platforms to enhance brand presence and engagement
Produced high-quality branded visual assets for marketing campaigns
Conducted market research to identify trends and inform content creation
Analyse audience behaviour and performance

Data Analyst

DataAnnotation.tech

- 2026.06

Produced data annotations that enhanced AI model accuracy.
Ensured high-quality task completion with minimal supervision.
Completed content tasks to improve clarity and engagement.

Customer Service & Sales Intern

Spectrum (MTN Digital Partner)

2024.08 - 2024.09

Delivered excellent face-to-face customer service and resolved enquiries professionally.
Guided customers through the purchasing process from enquiry to sale, enhancing their buying experience.
Promoted MTN products including SIM cards and internet modems through consultative selling.
Processed Mobile Money transactions accurately, fostering customer trust and satisfaction.
Achieved sales targets while ensuring a positive customer experience.
Transferable skills: Customer relationship management, sales, negotiation, communication, objection handling, relationship building and delivering exceptional customer experiences.
Created engaging sales pitches that effectively highlighted product benefits.
Contributed to a positive work environment with a proactive attitude.
Demonstrated product knowledge, increasing customer trust and loyalty.
Enhanced company reputation by providing excellent customer service.
Received training in negotiation techniques, which improved deal-closing rates.
Facilitated communication between clients and senior management for better service delivery.
Fostered strong customer relationships for repeat business.

Education

BA (Hons) - Digital Marketing

Birmingham City University

Birmingham

09/2024 - 08/2026

Skills

Sales & Customer Service: Client Relationship Building, Sales & Negotiation, Customer Service Excellence, Lead Engagement, Communication, Active Listening, Problem Solving
Marketing: Digital Marketing, Property Marketing, Content Creation, Branding, Copywriting, Market Research, Audience Engagement, Customer Journey Mapping

Technical: Canva, Adobe Express, Microsoft Office, Google Workspace, ChatGPT, Instagram Insights

Certification

Certified Digital Marketing Associate (DMI)
Foundations of Digital Marketing & E-Commerce (Google)
Oxford University Law Certificate
GCE A Levels
GCE O Levels

Languages

English

French

Why My Marketing Skills Add Value in Property Sales & Lettings

My marketing background enables me to effectively market properties, understand buyer and tenant behaviour, build strong client relationships, create compelling property listings, use social media to generate enquiries, communicate property features persuasively, support lead generation, and deliver an outstanding customer experience from first enquiry through to completion.

Timeline