Euan Hay

Senior Crew Member on the Boeing 737 series aircraft, overseeing the safety and customer service on a range of ACMI, charter and scheduled flights.

Ensuring compliance with regulations regarding rest periods and fatigue management before a duty.

Reading and researching any customer requirements for the specific charter, planning the cabin services to best suit the sector length number of crew rostered including customer airline service crew.

Requesting any documentation for the flight such as general declarations, arranging crew transport and coordinating pick up times while ensuring all crew where in position at the hotel prior to operating and had sufficient rest.

Checking and reviewing latest company safety notices, Civil Aviation Authority notices and signing them off as read in the company document system.

Duties included briefing the crew, performing equipment checks in accordance with the company manuals and recording any defects and submitting them via the Safety Management System.

Crosschecking paperwork with the flight crew and ground staff, managing passenger boarding, checking boarding cards, ensuring luggage was correctly stowed and any less able passengers or those with additional service needs where accommodated.

Operating the main aircraft door and ensuring they where closed and the slide was armed correctly, performing the safety demo, and ensuring the posted safety notices and crew instructions where being followed.

Providing the onboard service either a buy on board or complimentary meal and drinks service.

Managed junior cabin crew members to maintain a high standard of service.

Working a mix of flight types, going from a full flight of 189 passengers to sun and sand destinations one day to a VIP charter the next, on variable rosters while being away from home for 30+ days at a time.

Junior Cabin Crew Member at Europe's largest low cost airline.

Flying out of Edinburgh on Ryanair UK based aircraft operating a mix of short domestic sectors, longer sectors to Third Country destinations and out of base trips to cover sickness around the network due to a limited number of UK AOC qualified crew.

Varied and challenging roster regularly flying 5 consecutive days with up to 6 sectors a day.

Followed closely monitored safety and security standards including knowing SOPs for all four CCM positions, often changing working positions within a duty.

Read and acknowledged the regular company safety memos and attended regular safety days to discuss ongoing safety concerns and trends across the base and network.

Flew in a performance driven environment where OTP was closely monitored striving to achieve the well known 25 minute turnaround as set out by the company while ensuring there where no barriers to safety.

Encouraged to meet sales targets onboard, so it was essential to have in depth product knowledge including offers and promotions to best suit the customers needs.

Working in an environment with a diverse group of colleagues including crew that had never flown before and with crew that had flown for 15+ years at Ryanair with a mix of cultural backgrounds.

Operated as single cabin crew member on ATR fleet based in Aberdeen.

Conducted scheduled, charter, and public service obligation flights, including offshore oil and gas charters.

Ensured passenger safety on regional turboprop aircraft while collaborating closely with the commander.

Demonstrated integrity by actively participating in Just Culture and reporting safety concerns.

Adapted to challenging rosters with multiple sectors daily, managing weather-related delays effectively.

Utilised knowledge of medical conditions to assist patients being transported to mainland hospitals.

Covered sickness across network bases, communicating regularly with local crews for support.

Managed disruptive passengers during ground delays, submitting mandatory occurrence reports when necessary.