AYSEN LAFCI
London,United Kingdom
Summary
Dedicated professional with strong operational and customer service experience, ensuring high standards of compliance and service quality. Skilled in problem-solving, conflict resolution, and teamwork within multicultural environments. Highly organised with excellent time management, multitasking, and communication skills, supported by proficiency in Microsoft Office. Seeking to contribute effectively to organisational efficiency and customer satisfaction across diverse professional settings.
Overview
13
13
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Junior Cabin Attendant
Wizz Air
London
2024.01 - 2024.03
- - Ensured passenger safety and comfort in accordance with company and regulatory procedures
- - Delivered consistent onboard service standards
- - Supported effective teamwork during all phases of flight
Training Standards Coordinator
Ryanair
London
2023.04 - 2024.01
- - Managed Part-145 compliance documentation and PAC administration
- - Verified OJT records using AMOS system
- - Conducted monthly compliance checks
- - Liaised with managers and contracted staff to ensure regulatory compliance
Flight Attendant
Turkish Airlines
Istanbul
2016.04 - 2023.04
- - Delivered high standards of customer service on short and long-haul flights
- - Conducted safety demonstrations and emergency procedures
- - Assisted passengers with special needs and medical situations
- - Performed pre-flight safety and security checks
- - Provided food and beverage service in line with company standards
Sales Representative
Eresin Hotels
Istanbul
2014.02 - 2015.08
- - Increased hotel occupancy through effective sales strategies
- - Managed customer enquiries and maintained client relationships
Visa & Tour Advisor
Trek Travel
Istanbul
2011.09 - 2013.03
- - Advised clients on visa procedures and travel documentation
- - Promoted and sold holiday packages
Education
MSc - Air Transport Planning & Management
University of Westminster
LondonBA - Tourism & Hotel Management
Anadolu University
EskişehirTourism & Hotel Management
Marmara University
IstanbulSkills
- Cabin Crew Operations & Safety
- Passenger Service Excellence
- Emergency & First Aid Procedures
- EASA & UK CAA Regulations
- Conflict Resolution
- Multicultural Teamwork
- Time Management & Multitasking
- Communication Skills
- Microsoft Office
Certification
- EASA Attestation
- UK Attestation
- GSAT General Security Awareness Training (2023)
- Amadeus Reservation & Ticketing
- Galileo Central System First Class CBT
LANGUAGES
Turkish – Native
English – Advanced (C1)
VOLUNTEER EXPERIENCE
Make-A-Wish Foundation Turkey, Volunteer, 2020-01, Present