Ethan Evans
Milton Keynes
Summary
Expert in data analysis and supply chain management, delivering measurable results through a results-oriented approach. Proven track record in technical repairs and adherence to health and safety regulations. Skilled in team motivation and management of service level agreements, driving operational change initiatives. Capable of handling multiple priorities while maintaining a positive attitude and readiness for increased responsibilities to achieve team objectives.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Technical Representative
Coca-Cola Europacific Partners
Wrexham
07.2025 - Current
- Achieved top regional KPI results, qualifying for Q2 bonus incentives.
- Adapted work hours to include weekends and bank holidays for operational continuity.
- Acquired necessary skillsets for all CCEP equipment to enhance customer satisfaction.
- Helped facilitate transition of service managers / SWP's to maintain team stability.
Field Engineering Apprentice
Coca-Cola Europacific Partners
Wrexham
04.2024 - 07.2025
- Developed expertise in broader supply chain and drinks dispense sector, applying techniques to enhance CCEP operations.
- Conducted extensive research on equipment faults and industry insights.
- Ensured compliance with CCEP quality standards through detailed inspections.
- Reduced installation and service errors by adhering to strict quality control protocols.
- Coordinated with suppliers regarding field faults and installation standards.
- Managed workload effectively using a phone-based dispatch system.
- Maintained optimal inventory levels by ordering and replacing parts as required.
- Complied with health and safety regulations during all operational processes.
- Executed site surveys for new equipment installations.
Technical Support Specialist
Coca-Cola Europacific Partners
Milton Keynes
01.2022 - 04.2024
- Delivered comprehensive training, enhancing technical skills across the team.
- Collaborated on large-scale projects, improving project coordination and teamwork.
- Provided feedback to equipment manufacturers regarding technical issues encountered.
- Conducted investigations to identify errors, reproduce issues, and trace faults.
- Delegated tasks among department staff to encourage teamwork and mutual support.
- Identified operational improvement opportunities through meticulous data analysis.
- Compiled detailed reports incorporating thorough data analysis for decision-making.
- Utilised Salesforce CRM and Autec to define service areas and delegate work orders.
Education
NVQ Level 3 - Drinks Dispense Technician
FDQ
04.2024 - 07.2025
Level 3 - Technical Authoring
City & Guilds
06.2024 - 09.2024
GCSEs - Engineering
WJEC
01.2021 - 01.2022
GCSEs - Information and Communication Technology
WJEC
01.2021 - 01.2022
GCSEs - Maths / Numeracy
WJEC
01.2021 - 01.2022
GCSEs - English / Welsh Language
WJEC
01.2021 - 01.2022
Skills
- Data analysis and interpretation
- Supply chain management
- Continuous improvement mindset
- Stakeholder communication
- Safety regulation compliance
- Deadline-oriented approach
- Risk assessment and mitigation
- Service level agreement management
- Change initiative implementation
- Team leadership skills
- Health and safety focus
- Knowledge of Salesforce and Autec
References
References available upon request.
Timeline
Technical Representative
Coca-Cola Europacific Partners
07.2025 - Current
Level 3 - Technical Authoring
City & Guilds
06.2024 - 09.2024
Field Engineering Apprentice
Coca-Cola Europacific Partners
04.2024 - 07.2025
NVQ Level 3 - Drinks Dispense Technician
FDQ
04.2024 - 07.2025
Technical Support Specialist
Coca-Cola Europacific Partners
01.2022 - 04.2024
GCSEs - Engineering
WJEC
01.2021 - 01.2022
GCSEs - Information and Communication Technology
WJEC
01.2021 - 01.2022
GCSEs - Maths / Numeracy
WJEC
01.2021 - 01.2022
GCSEs - English / Welsh Language
WJEC
01.2021 - 01.2022
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