Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Ethan Dowson

Ethan Dowson

Nottingham,Nottinghamshire

Summary

I am a highly-motivated, ambitious and commercially-driven individual who places team work and excellent customer service at the very heart of my ethos. Recognised for my strong interpersonal skills used to build a positive work environment and rapport with customers and suppliers alike to boost business revenue and staff morale. Furthermore, having spent the past 3 years working in the hospitality sector, it has assisted in boosting my confidence and sharpening my competitive edge through public speaking, customer interactions and upselling to meet business targets. I have always aimed to excel in my role to be the best I possibly can, successfully securing multiple promotions with my current employer as a result of this.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Assistant Manager

The Plough, Secret Pub Company
Nottingham, Nottinghamshire
08.2024 - Current
  • Engaged with the Directors and Operations Manager on new sales strategies aimed at revenue enhancement.
  • Executed 'Project Spend-Per-Head', successfully increasing average customer spend beyond the initial target, resulting in an anticipated additional £100,000 in revenue growth by the end of the financial year.
  • Hosted and organised weekly quiz nights for up to 100 attendees, generating between £600-£800 in additional beverage sales per week.
  • Promoted special events, offers and competitions to customers both in-person and through digital marketing via email and social media to increase public discourse and engagement.
  • Lead recruitment efforts to identify new talent and conduct comprehensive training for staff development.
  • Coordinated supplier-led training sessions to improve staff product knowledge and enhance premium product sales.
  • Maintained a 100% service score in recent Mystery Guest assessment via outstanding customer service, building positive rapport with customers, resulting in new regular visitors, increasing footfall and revenue.
  • Worked with the General Manager to build a positive work environment with a competitive edge, conducting market research on our competitors to see where we could improve, resulting in our establishment currently being listed as a finalist for Gastro Pub of The Year at the 2025 Midlands Food & Drink Awards and winning Nottinghamshire's Best Pub at the National Pub & Bar Awards in 2024.
  • Achieved reduced inventory loss and streamlined staff working hours, increasing staff productivity while minimising labour costs, resulting in better profit margins overall.
  • Effectively handled customer complaints, restoring trust in our brand and developed strong relationships with suppliers, ensuring timely delivery of products, exclusive special offers and free equipment.

Supervisor

The Plough, Secret Pub Company
Nottingham, Nottinghamshire
05.2024 - 08.2024
  • Designed initiatives to encourage upselling among the members of staff through bingo sheets that involved selling premium items of stock with the winner receiving a prize as well as introducing staff of the month awards, leading to noticable improvements in sales revenue and staff morale.


Supervisor

The Radcliffe, Secret Pub Company
Nottingham, Nottinghamshire
01.2024 - 05.2024

Bartender

The Radcliffe, Secret Pub Company
Nottingham, Nottinghamshire
10.2022 - 12.2023

Part-Time Kitchen Porter/Bartender

Number Sixteen Cafe and Bistro
Nottingham, Nottinghamshire
09.2021 - 08.2022

Education

Level 1 & 2 Award in Wines -

Wine and Spirits Education Trust
London
08.2024 - 10.2024

A-Levels - Psychology, Biology and Chemistry

Toot Hill College
Nottingham
09.2020 - 08.2022

Extended Project Qualification (EPQ) -

Toot Hill College
Nottingham
09.2020 - 08.2021

GCSEs - Maths, English Language & Literature, History, Geography, Physics, Chemistry, Biology, Law

Toot Hill School
Nottingham
09.2017 - 08.2020

Skills

  • Interpersonal communication
  • Upselling expertise
  • Customer Service and Retention
  • Profit and loss understanding
  • Promotional marketing
  • Team Leadership
  • Product knowledge
  • Public speaking
  • Resourcefulness

Affiliations

  • Weightlifting, active member at my local gym.
  • Tennis, active member at my local tennis club, having played since a very young age.
  • Hiking/Camping, always enjoyed being in nature, plan bi-annual trips with friends.
  • Padel, new sporting interest I play occasionally with friends.

Accomplishments

    Was awarded Staff Member of the Year in 2023 for my hard work and commitment to my role within the company.

    Achieved a 100% score in my WSET Level 1 Award in Wines exam and a Merit in my Level 2.

    Completed both my Bronze and Silver Duke of Edinburgh Awards during my time at school and college.

References

References available upon request.

Timeline

Assistant Manager

The Plough, Secret Pub Company
08.2024 - Current

Level 1 & 2 Award in Wines -

Wine and Spirits Education Trust
08.2024 - 10.2024

Supervisor

The Plough, Secret Pub Company
05.2024 - 08.2024

Supervisor

The Radcliffe, Secret Pub Company
01.2024 - 05.2024

Bartender

The Radcliffe, Secret Pub Company
10.2022 - 12.2023

Part-Time Kitchen Porter/Bartender

Number Sixteen Cafe and Bistro
09.2021 - 08.2022

A-Levels - Psychology, Biology and Chemistry

Toot Hill College
09.2020 - 08.2022

Extended Project Qualification (EPQ) -

Toot Hill College
09.2020 - 08.2021

GCSEs - Maths, English Language & Literature, History, Geography, Physics, Chemistry, Biology, Law

Toot Hill School
09.2017 - 08.2020

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