Esther Tendai Kagande
Peterborough,United Kingdom
Summary
Kind, hard-working, dedicated, motivated, caring, and passionate about people. Committed to providing a high level of care to children and adults’ needs. Looking forward to helping enhance the lives of people’s health difficulties and special needs.
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial, and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with two years of experience building community and developing social skills through incremental therapeutic techniques.
Overview
13
13
years of professional experience
Work History
Support Worker
Augusta Care Ltd
Peterborough
04.2023 - 04.2025
- To follow organisation core values, aims, and objectives
- To provide support that is described in individual’s support plan
- To help service users achieve outcomes required
- To help & encourage service users to communicate
- To ensure safeguarding of vulnerable people from harm
- Personal and Social Care
- Involved in assessment, planning, and implementation of individual Support Plans
- Assist service users in writing outcome-based support plans and risk assessments
- Ensure that Support Plans and Risk Assessments are followed and communicate any required changes to Team Leader
- Gain help and support for any person suffering from illness or distress and report any potential safeguarding issue according to current procedure
- Encourage service users to exercise choice in their personal care, clothing, and lifestyle while supporting them to take positive risks
- Encourage service users to eat healthily and support them in preparing food that is nutritious and offer them informed and balanced diet
- Encourage service users to develop their ability in their daily living activities, that is, washing, feeding, toileting, bathing, offering help to encourage independence that is described in support plan
- Administer and record medication if required to level described by support plans
- Support and enable service users to choose and take part in wide range of leisure and recreational activities, both within their home and community
- Contribute to reports, attend, and participate in reviews
- Be aware of importance of spiritual needs of service users and support their attendance at their chosen place of worship, if required
- Assist service users to have contact with their family and friends as per their wish
- Assist service users to communicate their decision-making and, if appropriate, advocate on their behalf
- Assist service users to undertake housework, including laundry and cleaning in their home where appropriate and by their Support Plans
- Provide support on shopping trips to purchase food, clothing, and toiletries
- Report concerns, accidents, and complaints to Team Leader or Team Manager
- Liaise with staff from other Agencies as appropriate (Health, Social Services)
- Attend and contribute to staff meetings and training sessions as requested by Team Leader or Team Manager
- Work within organisation Policies and Procedures
- Be responsible for checking company Website and Social Media sites for information and updates
- Keep up-to-date records of expenditure, that is, cash receipts
- Support new colleagues with their Induction
- Prepare, participate, and attend Supervisions, Performance Reviews, and Team Meetings
- Ensured that all files and records were stored and maintained according to company guidelines
- Any other duties as reasonably required by organisation
- Contribute and participate in any company training
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Health Care Assistant
Volsec Health Care Ltd
Southend on Sea
08.2022 - 03.2023
- Keeping up to date records on patients, including daily observations about activities and any medication administered
- Instructing patients on health matters and personal habits to do with hygiene and diet
- Preparing food and also serving meals, drinks and refreshments
- Attending staff meetings with senior managers
- Assisting clients with feeding, bathing, and dressing
- Helping clients to move from place to place
- Assist clients to use commode
- Participating in appropriate training activities and courses
- Talking to clients and listening sympathetically to their problems
- Making and changing beds and ensuring that clients’ houses are clean and tidy
- Maintaining records of clients and their needs
- Assist clients with their shopping needs
- Advising senior managers of any issues concerning welfare of clients
Financial Accountant
Ethical Leaf Tobacco
03.2021 - 07.2022
Financial Accountant
Tobacco Sales Floor Ltd (TSL Group)
04.2019 - 02.2021
Bookkeeper
Tobacco Sales Floor Ltd (TSL Group)
01.2016 - 12.2018
Accounts clerk
Propak Hessian P/L (TSL Group)
01.2012 - 12.2015
Education
NVQ 5 Diploma - Health and Social Management
London College of Professional Studies
United Kingdom 10.2024 -
Diploma - Caregiving
Alison UK Online
05.2022 - 07.2022
Care giving skills - Dementia Care Course
Alison UK Online
United Kingdom 05.2022 - 05.2022
Bachelor of Accounting Degree - Accounting
Africa University
Zimbabwe 08.2007 - 06.2011
Skills
- Confidentiality
- Patience
- Time Management
- Communication skills
- Housework
- Detail oriented
- Compassion
- Team player
- Empathy for clients
- Resilience in difficult situations
- Self-Management
- Behaviour modification techniques
- Palliative care understanding
Custom
References are available upon request.
Accomplishments
Best employer of the month – November 2022 (Volsec Health Care Ltd)
Timeline
NVQ 5 Diploma - Health and Social Management
London College of Professional Studies
10.2024 -
Support Worker
Augusta Care Ltd
04.2023 - 04.2025
Health Care Assistant
Volsec Health Care Ltd
08.2022 - 03.2023
Diploma - Caregiving
Alison UK Online
05.2022 - 07.2022
Care giving skills - Dementia Care Course
Alison UK Online
05.2022 - 05.2022
Financial Accountant
Ethical Leaf Tobacco
03.2021 - 07.2022
Financial Accountant
Tobacco Sales Floor Ltd (TSL Group)
04.2019 - 02.2021
Bookkeeper
Tobacco Sales Floor Ltd (TSL Group)
01.2016 - 12.2018
Accounts clerk
Propak Hessian P/L (TSL Group)
01.2012 - 12.2015
Bachelor of Accounting Degree - Accounting
Africa University
08.2007 - 06.2011
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