Esther Jones
Bristol,United Kingdom
Summary
Detail-oriented research professional with expertise in qualitative and quantitative methodologies, data analysis, and survey design using Qualtrics and SPSS. Experienced in participant recruitment and A.I. implementation, enhancing research outcomes. Strong communicator with a background in marketing research and branding, coupled with leadership experience in team management and customer service. Aims to advance A.I. integration in marketing research for innovative solutions.
Overview
1
1
year of post-secondary education
16
16
years of professional experience
Work history
Editorial Assistant and Research Assistant
Greater Good Science Center, University of California Berkeley
2018.08 - 2019.03
Research Assistantship
UC Berkeley
Berkeley, CA
2017.01 - 2017.12
- Collected field data by recruiting participants across Berkeley, San Francisco, Oakland.
- Coached research assistants on effective participant recruitment strategies, enhancing overall recruitment success.
- Supported experiments in social psychology using structured study protocols.
- Implemented strict adherence to ethical guidelines throughout the research process.
- Edited and administered surveys using Qualtrics survey software.
- Provided comments, asked questions, and flagged study problems during sessions.
- Facilitated successful completion of complex studies by diligently meeting deadlines.
- Assessed validity of information sources, guaranteed reliable data collection.
- Ensured data accuracy and bolstered study credibility through rigorous validation checks.
- Documented procedures meticulously, fostering repeatability and reliability of experiments.
- Exhibited exceptional problem-solving skills during unexpected research setbacks.
- Contributed study input to guide decisions during trial planning.
- Maintained up-to-date knowledge of industry trends through continual professional development.
- Directed high-level research by collaborating with post graduate students and colleagues.
- Consistently arrived at work on time and ready to start immediately.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Streamlined processes to enhance overall efficiency in daily operations. and productivity by acquiring new skills.
- Successfully delivered on tasks within tight deadlines.
- Collaborated with team members on various projects to enhance overall performance. by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Completed duties to deliver on targets with accuracy and efficiency.
- Demonstrated a proactive attitude and positive energy in dynamic work environments. and enthusiasm in a fast-paced environment.
- Applied critical thinking skills to analyse complex problems and develop effective solutions. to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Repeated the survey 200 times to identify duplicate photos.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Intern and Guest Speaker
Santa Barbara Mental Wellness Center
Santa Barbara, CA
2014.02 - 2015.05
- Engaged audience as guest speaker, sharing personal experiences to inspire and offer hope during a meeting.
- Organised and designed the program’s schedule
- Organised material for the program
- Organised binders so material was in order when used by the group
- Supported family advocate by managing administrative tasks, facilitating smoother workflow.
- Streamlined filing system to improve accessibility and organisation of documents.
- Prepared comprehensive reports to facilitate informed decision-making process.
- Ensured timely project completion for customer satisfaction.
- Solved complex problems with effective teamwork and communication skills.
- Provided valuable support for successful company events and meetings.
- Adapted to new situations and learned new skills quickly.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Accompanied senior team members to understand industry practices and develop relevant skills. to develop practical knowledge and gain critical industry-specific skills.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Actively requested feedback from colleagues to enhance performance and work quality. actively and used it to improve performance.
- Communicated ideas and information clearly and concisely, both verbally and in writing
- Established and nurtured positive professional relationships within working environments.
- Exceeded expectations and demonstrated potential for future success.
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Filed physical and digital documents, prioritising accessibility and data accuracy.`
- Drafted outgoing correspondence in appropriate tone and style.
Intern
National Alliance on Mental Illness (US) aka NAMI
Santa Barbara, CA
2014.01 - 2015.03
- Coordinated membership activities and events to enhance member engagement.
- Prepared and dispatched correspondence for members and supportive organisations
- Sending letters and flyers to members on donations and new articles
- Worked on marketing material to donors
- Utilising the database for projects and marketing material
- Executed various administrative tasks to maintain office operations
- Managed multiple tasks simultaneously to ensure efficient workflow.
- Ensured timely project completion for customer satisfaction.
- Streamlined filing system, enhancing office efficiency.
- Facilitated smooth operations within the department through organised file management and data entry tasks.
- Provided valuable support for successful company events and meetings.
- Helped organise office as well
- Filed physical and digital documents, prioritising accessibility and data accuracy.
- Maintained orderly files with updated, easily accessible information for staff.
- Addressed incoming requests for information, inquiries, and complaints.
- Conducted research via multiple channels to compile information for staff needs.
- Organised documentation and creatives to prepare for publication.
- Generated written materials with meticulous attention to grammar and spelling.
- Drafted outgoing correspondence in appropriate tone and style.
- Fielded requests for information from outside parties and wrote professional correspondence in response.
- Adapted to new situations and learned new skills quickly.
- Used strong work ethic to meet stringent deadlines.
- Showed initiative and willingness to take on new challenges.
- Managed time effectively to meet deadlines.
- Worked productively with team members to achieve common goals.
- Made positive contributions to team and workplace, consistently exceeding expectations.
- Sought feedback actively and used it to improve performance.
- Communicated ideas and information clearly and concisely, both verbally and in writing
- Established and nurtured positive professional relationships within working environments.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Identified and resolved issues using critical thinking and problem-solving skills.
- Shadowed senior team members to develop practical knowledge and gain critical industry-specific skills.
- Exceeded expectations and demonstrated potential for future success.
- Carried out duties with strict compliance to company standards and policies.
- Delivered exceptional administrative support to senior executives during peak business periods.
- Delivered exceptional administrative support to senior executives during peak business periods.
Paid Tutor for Santa Barbara City College’s “Psychology 100” Course
Psychology Tutor (Private)
Santa Barbara
2013.01 - 2014.01
- Assisted individual students to understand concepts, theories, vocabulary, experiments, etc. For an introductory Psychology course.
- Designed engaging coursework materials to stimulate intellectual curiosity.
- Provided detailed feedback with constructive suggestions to improve academic performance.
- Assessed student progress regularly, implementing tailored strategies for improvement.
- Prepared lesson plans, ensuring understanding of complex concepts.
- Improved academic performance through targeted tutoring sessions focused on trouble areas.
- Adapted teaching style for individual learning capabilities.
- Provided additional resources outside tutoring hours for continued self-study.
- Simplified complex topics using practical examples and analogies in teaching approach.
- Offered homework assistance, bolstering understanding of classroom topics.
- Conducted one-on-one sessions for personalised attention to each student's needs.
- Encouraged open communication during sessions, enhancing comfort levels and participation rates.
- Enhanced student comprehension by utilising interactive teaching methods.
- Fostered a positive learning environment to enhance student focus.
- Managed pupil behaviour and set firm boundaries to maximise learning potential.
- Taught study skills and learning accommodations to help struggling students resolve core issues impeding academic progress.
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
- Set clear targets and delivered feedback to achieve student goals.
- Maximised student retention by providing stimulating learning experiences tailored to individual needs.
- Customised tutoring to suit individual competencies, enabling paced academic progression.
- Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
- Delivered quizzes and activities to track student comprehension.
- Built strong and trusting rapport with students, caregivers and school faculty to drive awareness of services and encourage referrals.
- Assessed student needs to determine skill levels and inform curriculum development.
- Taught students important points to prepare for examinations and assessments.
- Supported students to identify problems impeding education.
- Designed learning plans tailored to individual needs.
- Provided in-depth feedback and constructive criticism on students' work.
- Advised, criticised and encouraged students to develop abilities.
- Personalised instruction and personal mentoring based on individual strengths and abilities.
- Updated course materials, content and delivery.
- Used illustrative activities to help students explore concepts.
- Implemented proven methods to overcome common barriers to learning.
- Offered counselling to help students deal with academic, personal, or behavioural issues.
- Employed variety of mediums to convey learning concepts.
- Highlighted the importance of perseverance and determination in overcoming challenges during the learning process. as key components of student success.
- Used established standards and teaching expertise to plan learning programmes.
Team Lead – Women’s Accessories & Cash Wrap (WAC), Men’s Department
Urban Outfitters
CA & NY
2003.01 - 2012.01
- Led the day-to-day operations of the Women’s Accessories & Cash Wrap department, ensuring exceptional customer service and efficient store performance. Worked in the Men’s Department for a year.
- Supervised, motivated, and coached team members to achieve sales targets and maintain high operational standards.
- Delegated tasks effectively, monitored team performance, and supported the onboarding and training of new employees.
- Maintained visual merchandising standards in line with company guidelines, ensuring an engaging and commercially effective sales floor.
- Managed stock replenishment, inventory accuracy, and organisation of both the sales floor and stockroom.
- Resolved customer enquiries and complaints professionally, delivering positive outcomes and enhancing customer satisfaction.
- Coordinated opening and closing procedures, ensuring compliance with company policies, cash handling procedures, and health and safety regulations.
- Collaborated with senior management to implement promotions, improve departmental performance, and foster a positive, inclusive team environment.
- Oversaw day-to-day operations, ensuring adherence to company standards.
- Established guidelines for team operations, resulting in improved efficiency.
- Improved team productivity by implementing efficient workflow strategies.
- Coordinated cross-functional collaborations, ensuring successful project outcomes.
- Developed robust communication channels for seamless information flow.
- Managed complex projects, ensuring high-quality outputs.
- Drove process improvements through rigorous analysis of existing procedures.
- Streamlined project management processes to ensure timely delivery of tasks.
- Mediated in conflict situations, promoting harmony amongst team members.
- Liaised with senior management on strategic planning initiatives, contributing valuable insights.
- Monitored team performance metrics, identifying areas for improvement.
- Instituted effective feedback mechanisms, fostering a culture of continuous learning and development within the team.
- Developed and implemented strategic processes for improved productivity and profitability.
- Mentored and coached junior staff to produce high-performing, quality team members.
- Promoted company values and vision, ensuring full team adherence and investment.
- Upheld health and safety standards, maintaining complete compliance with department procedures.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Provided coaching to team members to improve their effectiveness in achieving goals. through new or difficult workflows.
- Supported new hires through onboarding process for speedy and successful training.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Delegated tasks to make best use of individuals' skills.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Encouraged professionalism among staff through training and mentorship initiatives. among staff to develop productive relationships.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Fostered positive employee relationships through communication, training and coaching.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Recognised exceptional individual performance for improved motivation.
- Oversaw shift operations to maintain productivity and enhance customer service. and motivated team to drive sales.
- Led and managed administrative staff to maintain smooth daily operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Coordinated hiring, recruitment and training strategies to build a successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Established clear budgets and cost control strategies to meet objectives.
- Planned revenue generation strategies designed for growth.
- Designed and implemented training to further develop staff based on business goals.
- Created classification systems to manage archives.
Radio Promotion
Epitaph Records with Hellcat Records, and -Anti Records
2004.10 - 2005.10
- Managed radio promotion activities during maternity leave coverage. for Radio Promotion
- Sent promos all across the nation to radio stations using a database
- One Sheets with written bio and marketing for an artist’s new single or album for different radio stations
- Collaborated with marketing team for promotional campaigns.
- Collaborated productively with Marketing department to align promotional activities with corporate image.
- Collaborated closely with marketing team, aligning production schedule with promotional campaigns.
- Collaborated with external agencies for production of high-quality promotional materials.
- Developed promotional strategies that boosted brand visibility in local region.
- Boosted brand visibility through strategic marketing and promotional tactics.
- Increased brand awareness by distributing promotional materials.
- Attended industry events for brand promotion and network expansion.
- Coordinated successful promotional campaigns on social media platforms.
- Utilised social media platforms for effective brand promotion and customer engagement.
- Engaged with marketing team to create impactful promotional content. Developed engaging promotional materials for key accounts.
- Demonstrated proficiency in using social media platforms for campaign promotion.
- Spearheaded successful promotional campaigns by coordinating with creative teams.
- Created promotional campaigns for special events, increasing footfall.
- Attended bi-weekly staff meetings with Brett Gurewitz , Chris La Salle, and others
- Coordinated with other team members during promotional events increasing overall efficiency.
- Contributed to the development of promotional materials for increased customer interest.
- Conceptualised compelling promotional materials, boosting product awareness.
- Designed promotional materials for effective marketing campaigns.
- Assisted in the design of promotional materials, stimulating customer interest and engagement.
- Assisted in designing promotional materials that enhanced brand visibility.
- Created flyers and business cards to support marketing and promotions.
- Partnered with marketing department for devising promotional campaigns that boosted brand visibility.
- Adhered strictly to the company's style guide whilst designing promotional materials, maintaining brand identity across all platforms.
- Assisted in the training of junior radiographers, enhancing department efficiency.
- Participated actively in promotional events advocating for a chosen soundtrack.
- Collaborated with marketing team on promotional efforts, boosting brand recognition.
- Collaborated with marketing team on promotional efforts, boosting brand recognition.
- Adhered strictly to the company's style guide whilst designing promotional materials, maintaining brand identity across all platforms.
Education
B.A. - Psychology
UC Berkeley
A.A. - Behavior Science; Psychology For Transfer
Santa Barbara City College
Associates of Arts Degree - Apparel Manufacturing Management
FIDM
Los Angeles 2003.10 - 2004.10
Skills
- Research methodologies
- Survey design
- Qualtrics Software
- SPSS
- Data Analysis
- Literature review
- Human Subjects Research Ethics
- Participant Recruitment
- Psychology Research
- Marketing and Marketing Research
- Branding Research
- Data Management
- Data Organisation
- Research Collaboration
- Research Leadership
- Team Management
- Editorial Support
- Content Creation
- Creative Design
- Social media
- Problem Solving
- Effective communication
- Communication
- Highly organised
- Mentorship
- Communication
AWARDS
Congressional Intern Capitol Hill Office of Congressman Rod Blagojevich, Graduated With Honors Santa Barbara City College with the President’s Honor Roll Award, Graduated with a 3.47 from UC Berkeley’s Psychology Department
Publications
Paper Published 2020 Connor, P., Varney, J., Keltner, D., & Chen, S. (2020). Social class competence stereotypes are amplified by socially-signalled economic inequality. Personality and Social Psychology Bulletin. 10.1177/0146167220916640. [PDF]
Timeline
Editorial Assistant and Research Assistant
Greater Good Science Center, University of California Berkeley
2018.08 - 2019.03
Research Assistantship
UC Berkeley
2017.01 - 2017.12
Intern and Guest Speaker
Santa Barbara Mental Wellness Center
2014.02 - 2015.05
Intern
National Alliance on Mental Illness (US) aka NAMI
2014.01 - 2015.03
Paid Tutor for Santa Barbara City College’s “Psychology 100” Course
Psychology Tutor (Private)
2013.01 - 2014.01
Radio Promotion
Epitaph Records with Hellcat Records, and -Anti Records
2004.10 - 2005.10
Associates of Arts Degree - Apparel Manufacturing Management
FIDM
2003.10 - 2004.10
Team Lead – Women’s Accessories & Cash Wrap (WAC), Men’s Department
Urban Outfitters
2003.01 - 2012.01
B.A. - Psychology
UC Berkeley
A.A. - Behavior Science; Psychology For Transfer
Santa Barbara City College