Summary
Overview
Work History
Education
Skills
Education
Interests
Timeline
Generic

Esther Hope

Crewkerne,Somerset

Summary

I offer strong interpersonal skills and a reliable work ethic. I have gained a substantial amount of knowledge about time management through the diverse range of roles I have undertaken, and I believe that effective customer and personalised care is crucial.

My nursing knowledge is an asset and can be utilised to reassure customers, colleagues and patients in various situations. I particularly enjoy problem-solving, collaboration and believe my interpersonal skills reflect this.

I am very empathetic and understanding, and can assess a situation proactively, aware of who to signpost to if any concerns or problems. My outgoing, bubbly personality presents as a welcoming smile to all who communicate with me within a work setting, and I will always work to the very best of my ability in a wide variety of job roles.

Since my qualification, I have been called into universities to assist with practice sessions and talk about my own experiences of obtaining my degree during the COVID pandemic. This has increased my confidence when speaking with people from new and various cultures and personalities. I feel passionate about having an impact on the community to prevent health inequalities and complications in what is a very challenging world at present.

I have strong, clear communication and organisational skills to ensure customer satisfaction/effective patient care and thrive in challenging situations, as I believe this is where you learn the most.

Overview

16
16
years of professional experience

Work History

Dominoes Pizza Delivery Driver

Dominoes
Chard, Somerset
01.2026 - 02.2026
  • Showed strong commitment to the job by working late nights and weekends when necessary.
  • Enhanced company reputation with exceptional customer service skills.
  • Adhered to all traffic laws whilst delivering pizza, promoting responsible driving habits.
  • Handled cash transactions with customers, maintaining honesty and integrity.
  • Assisted in kitchen duties when not on deliveries, exhibiting team spirit and willingness to help others.
  • Maintained vehicle cleanliness for a professional image to customers.
  • Conveyed any customer feedback or complaints back to management promptly for resolution.

Self Employed Assisted Living

Self Employed
Crewkerne, Somerset
02.2025 - 02.2026
  • Provided exceptional care to elderly patients by assisting with daily tasks.
  • Responded swiftly to emergency situations, protecting patient well-being.
  • Offered companionship to reduce feelings of loneliness in patients.
  • Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
  • Coordinated appointments with healthcare professionals for routine check-ups and treatments.
  • Facilitated communication between patients and their families for better understanding of care plan progressions.
  • Ensured proper nutrition by preparing healthy meals for patients.
  • Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.

Practice nurse

Symphony Healthcare Services
South Petherton, Somerset
08.2024 - 02.2025
  • Organised patient records, enhancing efficiency in information retrieval during consultations.
  • Conducted health assessments for early detection of potential health issues.
  • Facilitated smooth clinic operations by maintaining adequate medical supplies.
  • Counselled patients on chronic disease management, promoting better self-care.
  • Alleviated patient anxiety, providing clear explanations of medical procedures.
  • Delivered high quality wound care to expedite healing process.
  • Contributed to public health initiatives through active participation in community outreach programmes.
  • Enhanced patient recovery with personalised care plans.
  • Conducted routine check-ups, ensuring ongoing patient health monitoring.
  • Administered vaccinations according to national guidelines, upholding public health standards.
  • Assisted in minor surgeries to ensure seamless procedures.
  • Collaborated with multidisciplinary team members for comprehensive patient care planning.
  • Coordinated with GPs for implementation of individualized treatment plans.
  • Ensured timely treatment delivery by managing appointment schedules efficiently.
  • Increased awareness of preventive healthcare measures among patients via educational sessions.

Community District Nurse

Somerset NHS Foundation Trust
Crewkerne, Somerset
06.2023 - 07.2024
  • Provided emergency care effectively under high pressure situations.
  • Coordinated with healthcare teams for holistic patient treatment.
  • Achieved optimal pain management with effective use of medications.
  • Supported palliative care patients, enhancing their quality of life.
  • Worked closely with families to provide support during difficult times.
  • Collaborated with GPs to ensure comprehensive patient care.
  • Administered injections safely, reducing risk of infection.
  • Managed wound dressings to promote faster healing.
  • Delegated duties efficiently amongst nursing team members for smooth workflow.
  • Assessed patient's health condition, aiding in accurate diagnosis.
  • Visited patients for in-home visits to provide routine personal and medical care.
  • Developed trusted rapport with patients and family members through open communication.
  • Prioritised dignity and compassion to provide highly regarded end-of-life care.
  • Shared and championed best practices to elevate care delivery.
  • Delegated responsibilities to facilitate efficiency and maintain first-class patient care.

Community District Nurse

Epsom and St Hellier NHS Trust
Leatherhead, Surrey
06.2022 - 07.2023
  • Delegated duties efficiently amongst nursing team members for smooth workflow.
  • Educated patients, promoting better understanding of their conditions.
  • Administered injections safely, reducing risk of infection.
  • Coordinated with healthcare teams for holistic patient treatment.
  • Developed strong relationships to enhance patient comfort and trust.
  • Supported palliative care patients, enhancing their quality of life.
  • Collaborated with GPs to ensure comprehensive patient care.
  • Managed wound dressings to promote faster healing.
  • Worked closely with families to provide support during difficult times.
  • Prioritised dignity and compassion to provide highly regarded end-of-life care.
  • Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
  • Used oral, topical and IV medications to manage patient symptoms.
  • Dealt with emergencies with calm and composure.

Resident healthcare assistant

Nuffield Health
Guildford, Surrey
02.2015 - 07.2019
  • Cooperated with team members in the execution of individual care plans.
  • Provided emotional support for distressed individuals, promoting overall wellbeing.
  • Facilitated social activities for increased resident engagement and mental stimulation.
  • Delivered high-quality care, ensuring a safe and comfortable environment for all residents.
  • Managed emergency situations calmly, prioritising the safety of residents at all times.
  • Upheld confidentiality whilst managing sensitive information about resident health status or diagnoses.
  • Documented vital signs and medical information, aiding in accurate record keeping.
  • Enhanced patient comfort by providing assistance in personal hygiene and daily living tasks.
  • Improved quality of care for patients with dementia through tailored activities and interactions.
  • Monitored client health conditions and reported immediate issues to manager.
  • Adapted to service users' needs and requests to maintain personalised care.
  • Complied strictly with infection control protocols, protecting residents from potential hazards.

Optical assistant

Specsavers Opticians
Woking, Surrey
09.2009 - 08.2012
  • Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
  • Improved patient experience by conducting thorough pre-screening procedures.
  • Adapted well to high pressure situations during peak times, maintaining quality service standards.
  • Coordinated appointments to enhance efficiency in the clinic.
  • Assembled glasses using precise measurements, ensuring optimal fit for customers.
  • Established strong rapport with customers through attentive listening skills.
  • Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
  • Advised customers on lens types, boosting their understanding and making informed choices easier.

Education

Diploma of Higher Education - Access To Nursing

Access To Nursing
Guildford, Surrey
09.2018

NVQ Level 3 - Care Certificate

Care Certificate
Guildford, Surrey
09.2017

GCSEs - English, Maths, Science, Music, Graphics, Re, French, Sociology, Textiles

George Abbot School
Guildford, Surrey
09.2010

Bachelor of Science - Adult Nursing

University of Portsmouth
Portsmouth, England
07.2022

A-Levels - A Level

George Abbot School
Guildford, Surrey
07.2012

Skills

  • Patience and tolerance
  • Initiative taking
  • Stress handling
  • Punctuality assurance
  • Customer orientation
  • Customer Service
  • Communication proficiency
  • Time efficiency
  • Administration and IT

Education

1 A, 5 B's and 5 C's,Health and Social Care, Graphics and English Lit,pass,33 distinctions, 12 merits 3 passes ,2:1

Interests

  • Crocheter
  • Music
  • All crafting
  • Flute player
  • Being a mother

Timeline

Dominoes Pizza Delivery Driver

Dominoes
01.2026 - 02.2026

Self Employed Assisted Living

Self Employed
02.2025 - 02.2026

Practice nurse

Symphony Healthcare Services
08.2024 - 02.2025

Community District Nurse

Somerset NHS Foundation Trust
06.2023 - 07.2024

Community District Nurse

Epsom and St Hellier NHS Trust
06.2022 - 07.2023

Resident healthcare assistant

Nuffield Health
02.2015 - 07.2019

Optical assistant

Specsavers Opticians
09.2009 - 08.2012

Diploma of Higher Education - Access To Nursing

Access To Nursing

NVQ Level 3 - Care Certificate

Care Certificate

GCSEs - English, Maths, Science, Music, Graphics, Re, French, Sociology, Textiles

George Abbot School

Bachelor of Science - Adult Nursing

University of Portsmouth

A-Levels - A Level

George Abbot School
Esther Hope