Esther Hope
Crewkerne,Somerset
Summary
I offer strong interpersonal skills and a reliable work ethic. I have gained a large amount of knowledge about time management through the wide range of roles I have undertaken, and believe that effective customer service is paramount.
I have strong, clear communication and organisational skills to ensure customer satisfaction and thrive in challenging situations as I believe this is where you learn the most.
My nursing knowledge is a real bonus and can be used to reassure customers or colleagues in a variety of situations. I particularly enjoy problem solving, collaboration and believe my interpersonal skills reflect this.
I am very empathetic and understanding and can assess a situation proactively, aware of who to signpost to if any concerns or problems.
My outgoing, bubbly personality presents as a welcoming smile to all who communicate with me within a work setting and I will always work to the very best of my ability in a wide variety of job roles.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
Dominoes Pizza Delivery Driver
Dominoes
Chard, Somerset
2026.01 - Current
- Showed strong commitment to the job by working late nights and weekends when necessary.
- Enhanced company reputation with exceptional customer service skills.
- Adhered to all traffic laws whilst delivering pizza, promoting responsible driving habits.
- Handled cash transactions with customers, maintaining honesty and integrity.
- Assisted in kitchen duties when not on deliveries, exhibiting team spirit and willingness to help others.
- Maintained vehicle cleanliness for a professional image to customers.
- Conveyed any customer feedback or complaints back to management promptly for resolution.
Self Employed Assisted Living
Self Employed
Crewkerne, Somerset
2025.02 - Current
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Responded swiftly to emergency situations, protecting patient well-being.
- Offered companionship to reduce feelings of loneliness in patients.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Facilitated communication between patients and their families for better understanding of care plan progressions.
- Ensured proper nutrition by preparing healthy meals for patients.
- Demonstrated empathy towards the emotional needs of clients, providing necessary reassurance during difficult times.
Practice nurse
Symphony Healthcare Services
South Petherton, Somerset
2024.08 - 2025.02
- Organised patient records, enhancing efficiency in information retrieval during consultations.
- Conducted health assessments for early detection of potential health issues.
- Facilitated smooth clinic operations by maintaining adequate medical supplies.
- Counselled patients on chronic disease management, promoting better self-care.
- Alleviated patient anxiety, providing clear explanations of medical procedures.
- Delivered high quality wound care to expedite healing process.
- Contributed to public health initiatives through active participation in community outreach programmes.
- Enhanced patient recovery with personalised care plans.
- Conducted routine check-ups, ensuring ongoing patient health monitoring.
- Administered vaccinations according to national guidelines, upholding public health standards.
- Assisted in minor surgeries to ensure seamless procedures.
- Collaborated with multidisciplinary team members for comprehensive patient care planning.
- Coordinated with GPs for implementation of individualized treatment plans.
- Ensured timely treatment delivery by managing appointment schedules efficiently.
- Increased awareness of preventive healthcare measures among patients via educational sessions.
Community District Nurse
Somerset NHS Foundation Trust
Crewkerne, Somerset
2023.06 - 2024.07
- Provided emergency care effectively under high pressure situations.
- Coordinated with healthcare teams for holistic patient treatment.
- Achieved optimal pain management with effective use of medications.
- Supported palliative care patients, enhancing their quality of life.
- Worked closely with families to provide support during difficult times.
- Collaborated with GPs to ensure comprehensive patient care.
- Administered injections safely, reducing risk of infection.
- Managed wound dressings to promote faster healing.
- Delegated duties efficiently amongst nursing team members for smooth workflow.
- Assessed patient's health condition, aiding in accurate diagnosis.
- Visited patients for in-home visits to provide routine personal and medical care.
- Developed trusted rapport with patients and family members through open communication.
- Prioritised dignity and compassion to provide highly regarded end-of-life care.
- Shared and championed best practices to elevate care delivery.
- Delegated responsibilities to facilitate efficiency and maintain first-class patient care.
Community District Nurse
Epsom and St Hellier NHS Trust
Leatherhead, Surrey
2022.06 - 2023.07
- Delegated duties efficiently amongst nursing team members for smooth workflow.
- Educated patients, promoting better understanding of their conditions.
- Administered injections safely, reducing risk of infection.
- Coordinated with healthcare teams for holistic patient treatment.
- Developed strong relationships to enhance patient comfort and trust.
- Supported palliative care patients, enhancing their quality of life.
- Collaborated with GPs to ensure comprehensive patient care.
- Managed wound dressings to promote faster healing.
- Worked closely with families to provide support during difficult times.
- Prioritised dignity and compassion to provide highly regarded end-of-life care.
- Monitored patient behaviour and responses to treatments and reported concerns to senior staff.
- Used oral, topical and IV medications to manage patient symptoms.
- Dealt with emergencies with calm and composure.
Resident healthcare assistant
Nuffield Health
Guildford, Surrey
2015.02 - 2019.07
- Cooperated with team members in the execution of individual care plans.
- Provided emotional support for distressed individuals, promoting overall wellbeing.
- Facilitated social activities for increased resident engagement and mental stimulation.
- Delivered high-quality care, ensuring a safe and comfortable environment for all residents.
- Managed emergency situations calmly, prioritising the safety of residents at all times.
- Upheld confidentiality whilst managing sensitive information about resident health status or diagnoses.
- Documented vital signs and medical information, aiding in accurate record keeping.
- Enhanced patient comfort by providing assistance in personal hygiene and daily living tasks.
- Improved quality of care for patients with dementia through tailored activities and interactions.
- Monitored client health conditions and reported immediate issues to manager.
- Adapted to service users' needs and requests to maintain personalised care.
- Complied strictly with infection control protocols, protecting residents from potential hazards.
Optical assistant
Specsavers Opticians
Woking, Surrey
2009.09 - 2012.08
- Ensured cleanliness and sterility of optical instruments, maintaining a safe working environment.
- Improved patient experience by conducting thorough pre-screening procedures.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
- Coordinated appointments to enhance efficiency in the clinic.
- Assembled glasses using precise measurements, ensuring optimal fit for customers.
- Established strong rapport with customers through attentive listening skills.
- Performed repairs on damaged eyewear, saving costs on unnecessary replacements.
- Advised customers on lens types, boosting their understanding and making informed choices easier.
Education
Bachelor of Science - Adult Nursing
University of Portsmouth
Portsmouth, England 2019.09 - 2022.07
Diploma of Higher Education - Access To Nursing
Access To Nursing
Guildford, Surrey 2017.09 - 2018.09
NVQ Level 3 - Care Certificate
Care Certificate
Guildford, Surrey 2016.09 - 2017.09
A-Levels - A Level
George Abbot School
Guildford, Surrey 2010.09 - 2012.07
GCSEs - English, Maths, Science, Music, Graphics, Re, French, Sociology, Textiles
George Abbot School
Guildford, Surrey 2008.09 - 2010.09
Skills
- Patience and tolerance
- Initiative taking
- Stress handling
- Punctuality assurance
- Customer orientation
- Customer Service
- Communication proficiency
- Time efficiency
- Administration and IT
Timeline
Dominoes Pizza Delivery Driver
Dominoes
2026.01 - Current
Self Employed Assisted Living
Self Employed
2025.02 - Current
Practice nurse
Symphony Healthcare Services
2024.08 - 2025.02
Community District Nurse
Somerset NHS Foundation Trust
2023.06 - 2024.07
Community District Nurse
Epsom and St Hellier NHS Trust
2022.06 - 2023.07
Bachelor of Science - Adult Nursing
University of Portsmouth
2019.09 - 2022.07
Diploma of Higher Education - Access To Nursing
Access To Nursing
2017.09 - 2018.09
NVQ Level 3 - Care Certificate
Care Certificate
2016.09 - 2017.09
Resident healthcare assistant
Nuffield Health
2015.02 - 2019.07
A-Levels - A Level
George Abbot School
2010.09 - 2012.07
Optical assistant
Specsavers Opticians
2009.09 - 2012.08
GCSEs - English, Maths, Science, Music, Graphics, Re, French, Sociology, Textiles
George Abbot School
2008.09 - 2010.09