Esther Harvey
South Shields,Tyne and Wear
Summary
I am a highly organised and professional individual with strong communication skills, both written and verbal. I have a friendly and approachable demeanour, excelling as an excellent team member. I am a quick learner with a proven ability to adapt swiftly to new environments and challenges. Career goals include leveraging organisational skills and professional demeanour to contribute effectively in a dynamic workplace. I am a dependable individual and able to successfully manage multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Work Experience Empty Homes Officer
South Tyneside Homes
South Shields, Tyne and Wear
02.2024 - 02.2024
- Delivered professional and courteous service.
- Used active listening and communication skills to help customers.
- Conducted housing visits, reporting issues and incidents in line with procedure.
- Advised and assisted tenants with housing matters and queries.
- Completion of administration tasks as required by the management.
Paper deliverer
One Stop
South Shields, Tyne and Wear
02.2023 - 02.2025
- Engaged positively with community members throughout delivery routes.
- Managed the timely delivery total 40 papers on an early morning basis.
- Followed delivery instructions exactly to meet customer requests.
- Sorted and counted newspapers to deliver exact quantities.
- Notified management of any complaints or missing items.
- Maintained an accurate, efficient newspaper round in all weather conditions.
- Delivered papers on schedule to meet needs of individual and business customers.
- Took on additional rounds to cover for staff absences.
- Provided polite, friendly service to customers when dropping off newspapers.
SSVLG Volunteer Instructor
South Shields Volunteer Lifeguard Group (SSVLG)
Boldon, Tyne and Wear
02.2025 - Current
- Ensured that all safety guidelines are followed during practical sessions reducing risk of accidents.
- Collaborated with other voluteers to share best practices and professional development opportunities.
- Adapted teaching style according to the needs of each student thus personalising learning experience.
- Maintain up-to-date subject knowledge, ensured delivery of accurate information.
- Provided safe, caring and fun learning environment for Rookies to learn and develop.
Education
GCSEs - National Curriculum
St Wilfrid's RC College
South Shields 09.2020 -
National Pool Lifeguard Qualification (NPLQ) - NPLQ
Royal Life Saving Society UK
South Shields 02.2025 -
Skills
- Strong communication, both written and verbal
- Professional demeanour
- Highly organised
- Quick learner
- Excellent team member
- Friendly and approachable
Timeline
SSVLG Volunteer Instructor
South Shields Volunteer Lifeguard Group (SSVLG)
02.2025 - Current
National Pool Lifeguard Qualification (NPLQ) - NPLQ
Royal Life Saving Society UK
02.2025 -
Work Experience Empty Homes Officer
South Tyneside Homes
02.2024 - 02.2024
Paper deliverer
One Stop
02.2023 - 02.2025
GCSEs - National Curriculum
St Wilfrid's RC College
09.2020 -
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