Estelle Kuhne

• Assisted in budget planning to ensure fiscal responsibility.
• Researched industry trends, contributing to strategic planning.
• Handled event logistics smoothly, ensuring successful company events.
• Handled confidential information, maintaining discretion and integrity.
• Increased efficiency by handling correspondence and organising files.
• Facilitated smooth running of operations through efficient task management.
• Processed invoices, ensuring timely payments.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Displayed energy and enthusiasm in fast-paced environment.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Oversaw daily operations to achieve high productivity levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Applied positive customer service approach to increase satisfaction levels.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Cultivated a welcoming environment by enforcing behavioural policies amongst patrons.
• Ensured smooth operations with meticulous organisation of resources.
• Collaborated with council authorities to secure funding for library projects.
• Initiated reading programs to boost community engagement.
• Performed annual inventory audits, keeping track of lending patterns.
• Facilitated community events at the library, fostering local culture appreciation.
• Negotiated with vendors for cost-effective procurement of books and materials.
• Monitored borrowing trends, adjusting inventory accordingly for user satisfaction.
• Maintained up-to-date knowledge on new publications, ensuring relevant stock acquisition.
• Streamlined services for patrons through effective resource allocation.
• Utilised budgetary control measures to manage expenses efficiently.
• Upheld health and safety standards within the library premises at all times.
• Developed partnerships with local schools, enhancing children's literacy skills.
• Managed team members, effectively delegating tasks and responsibilities.
• Handled patron complaints professionally resolving issues promptly and efficiently.
• Coordinated local outreach programmes to promote library usage.
• Improved library efficiency by managing daily operations.
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
• Directed activities of staff to maximise service availability and play to teams' strengths.
• Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
• Oversaw workforce recruitment and development processes to guarantee service excellence.
• Implemented digital cataloguing system for improved book retrieval process.
• Conducted regular performance reviews of staff members, encouraging professional development.

Tutoring pupils through GCSE

• Updated borrower records meticulously to avoid any discrepancies.
• Hosted author meet-and-greet events successfully; enhanced community relations.
• Managed library resources for optimal utilisation.
• Led user education programs about library facilities and services to increase awareness.
• Restocked shelves timely, ensuring availability of all titles at all times.
• Fixed minor technical glitches with library computers promptly, minimising downtime.
• Handled book repairs carefully whilst maintaining their integrity.
• Answered queries from users efficiently, providing useful information.
• Organised special events and workshops, increasing community engagement.
• Catalogued new books in the system to facilitate easy access.
• Conducted story-time sessions for children to promote reading habits.
• Processed new membership applications quickly for customer satisfaction.
• Checked out books for patrons swiftly and accurately.
• Prepared monthly reports on library usage by collecting relevant data.
• Assisted patrons with information retrieval tasks.
• Liaised with librarians to improve library services regularly.
• Ensured a clean and quiet environment, enhancing user experience.
• Helped users navigate the online catalogue effectively, aiding their search efforts.
• Coordinated inter-library loans smoothly, expanding resource availability for patrons.
• Performed regular inventory checks; ensured accurate tracking of materials.
• Sorted and arranged books by category in shelves.
• Helped customers to successfully use library computers and equipment.
• Assisted customers in locating specific books to address needs.