Esma Alcin
Summary
Enthusiastic Waitress Supervisor dedicated to providing exemplary service to large numbers of guests in upscale, busy bars. Communicative and creative floor leader, successful at multi-tasking while inspiring positivity, productivity and progression within an ensemble team. Dynamic presence known for a second-nature ability to build customer relationships and increase brand loyalty.
Overview
6
6
years of professional experience
Work History
Cafe Bar Supervisor
Broadway Cinema
Nottingham, United Kingdom
04.2024 - 09.2024
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Coordinated with events team and catering staff to deliver food services for special events and functions.
- Accurate cash-up procedures and Aztec reports completed nightly, ensured safe locking of building after business hours.
- Increased morale and focus of bar team through fair and personable management.
- Planned routine upkeep of bar equipment and facilities for safe and efficient operations.
- Implemented prep procedures, significantly reducing wasted stock.
- Strategized innovative plans to increase bar revenue through specialty drinks, and customer-focused events, (such as Behind The Screen, film events/screenings programmed and organised by our bar team).
- Trustworthy handling of monies, prepared and transferred banking weekly.
Waitress Supervisor
The Hockley Arts Club
Nottingham, England
08.2022 - 04.2024
- Compassionately supervised waiting staff and simultaneously served customers with timely table checks, overseeing the bar floor.
- Warmly greeted customers and used excellent inter-personal skills successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep bar room and work areas pristine.
- Used extensive knowledge of cocktails, beer, wine, spirits and local culture to make informed and personalized recommendations to customers.
- Trained new hires in food and drink handling, including hygiene practices and safety protocols to boost knowledge and performance.
- Attentively supported improvements of customer and team needs/wants for an ideal, friendly and efficient environment.
- Performed opening and closing duties, setting up for incoming shift, up keeping of entrance and public area tidiness.
- Conducting weekly delicatessen inventory counts to keep food preparation supplies stocked and organised.
Sales Assistant
Flashback Records
London, England
10.2021 - 01.2022
- Helped customers in locating products and checked store systems for merchandise at other sites.
- Fielded customer questions to share information about products, availability, and pricing.
- Listened to customer desires, assisting with energetic, polite responses in- person and via telephone: to identify and recommend optimal products for perfect listening experiences.
Childcare Assistant
Emma's Little Stars
Nottingham, England
07.2019 - 08.2021
- Planned and guided age-appropriate tasks like reading, crafts and outdoor trips to recreational and leisure areas.
- Participated in storytelling and imaginative play to promote and support overall language and emotional development.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Work Experience
True Story Graphic Design Company
Nottinghamshire, England
05.2018 - 06.2018
- Trained in marketing, composing of techniques that advocate needs and trends, placing current and diverse audiences at the forefront.
- Familiarized myself with graphic design software, e.g. Adobe Photoshop, progressed personal skills and adhered to taught expertise in new fields of technology and design strategy.
Education
Certificate of Higher Education - Acting And Theatre Making
Fourth Monkey Actor Training Company
Finsbury Park, London07.2022
A Levels -
Bilborough College And Sixth Form
Nottingham, England05.2021
GCSEs -
George Spencer Academy
Nottingham, England06.2019
Skills
- Exceptional communicator
- Memorization skills
- Floor staff coordination
- Interpersonal skills
- Telephone etiquette
- Artistic professional ensemble background
Additional Information
- Comprehensive knowledge in film technique, trend forecasting in the industry, and broad variety of directorial approaches to cinema.
- My interests include film, vast genres of music, painting and writing.
Timeline
Cafe Bar Supervisor
Broadway Cinema
04.2024 - 09.2024
Waitress Supervisor
The Hockley Arts Club
08.2022 - 04.2024
Sales Assistant
Flashback Records
10.2021 - 01.2022
Childcare Assistant
Emma's Little Stars
07.2019 - 08.2021
Work Experience
True Story Graphic Design Company
05.2018 - 06.2018
Certificate of Higher Education - Acting And Theatre Making
Fourth Monkey Actor Training Company
A Levels -
Bilborough College And Sixth Form
GCSEs -
George Spencer Academy