Esha Sulman
Rochdale,Lancashire
Summary
Dedicated professional with experience in luxury retail, hospitality, and healthcare. Specialises in enhancing customer experiences, managing patient enquiries, and coordinating appointments as a Dental Receptionist. Trained in First Aid and CPR, with strong communication skills and the ability to maintain composure under pressure while delivering exceptional service.
Overview
2
2
years of professional experience
Work history
Dental receptionist
Dentistry at 442
Rochdale, Lancashire
2025.09 - Current
- Provided customer service that enhanced patient satisfaction ratings.
- Answered phone calls promptly to ensure clear communication with clients.
- Processed medical forms accurately to record correct patient information.
- Welcomed new patients to foster a friendly clinic atmosphere.
- Maintained cleanliness of reception area and organised for a professional appearance.
- Completed CPR and first aid training for emergency readiness.
Sales advisor
Artisan People
Manchester
2024.11 - 2025.11
- Recommended suitable products to customers, enriching their shopping experience.
- Resolved customer complaints swiftly to protect company reputation and standards.
- Resolved customer queries promptly and accurately, enhancing customer satisfaction.
- Demonstrated product knowledge to strengthen brand reputation and customer confidence.
- Monitored and refreshed product displays, increasing shopper engagement and visibility.
- Participated in team meetings to share insights and strategies for sales growth. and contributed practical ideas to support sales improvements.
Sales assistant
Flannels
Denton, Greater Manchester
2024.06 - 2024.11
- Assisted customers with product selection for optimal satisfaction.
- Assessed customer needs and preferences to provide tailored advice, improving customer experience.
- Improved customer service by efficiently resolving queries and complaints.
- Delivered detailed product information, enhancing customer understanding and satisfaction.
- Managed multiple tasks at once while maintaining high-quality customer care.
- Handled high-pressure periods calmly to keep store operations seamless at peak hours.
- Collaborated with team members to consistently achieve sales targets, contributing to overall store performance.
Education
GCSEs -
Matthew Moss High School
Rochdale 09/2015 - 07/2020
Diploma of Higher Education - Applied Science
Bury College
Bury 09/2020 - 06/2022
Skills
- Health and safety compliance
- Customer service excellence
- Complaint resolution
- Effective communication
- Multitasking proficiency
- Pressure management
- Team collaboration
- Decision-making aptitude
Languages
English
Native
Urdu
Fluent
Timeline
Dental receptionist
Dentistry at 442
2025.09 - Current
Sales advisor
Artisan People
2024.11 - 2025.11
Sales assistant
Flannels
2024.06 - 2024.11
GCSEs -
Matthew Moss High School
09/2015 - 07/2020
Diploma of Higher Education - Applied Science
Bury College
09/2020 - 06/2022