Eseoghene Elue
Hertfordshire,United Kingdom
Summary
Compassionate and dedicated care professional with strong adaptability, communication, and critical thinking skills. A reliable team player with excellent problem-solving abilities, empathy, and patience. Experienced in supporting individuals with learning disabilities, providing person-centred care that promotes dignity, independence, and wellbeing. Committed to delivering high-quality support through dedication, professionalism, and a positive attitude.
Overview
19
19
years of professional experience
Work history
Care Assistance and Support
Calm Futures Limited
Unit 17 Little Braxted Hall Witham Road, Hertfordshire
2023.03 - Current
- Worked closely with the organisation to provide high-quality care for individuals with learning and physical disabilities.
- Assisted clients with daily living tasks including personal and oral hygiene while promoting dignity and independence.
- Supported clients’ physical and emotional needs with empathy and patience.
- Ensured the safety and wellbeing of residents at all times.
- Delivered services necessary to maintain clients’ health and safety in line with care plans.
- Maintained effective communication within the home and with external agencies.
- Managed client schedules including medication, medical appointments, and other visits.
- Coordinated and maintained organisational standards in line with policies and procedures.
- Completed day-to-day duties accurately and efficiently, meeting targets and deadlines.
- Quickly learned new skills and applied them to improve productivity and quality of care.
- Demonstrated reliability through consistent punctuality and readiness to work.
- Supported colleagues through teamwork, respect, and willingness to help.
- Handled challenging situations calmly while providing friendly and professional service.
Head of Operations and Administration
Quantum Zenith Securities
2015.01 - 2022.09
- Led a cross-functional team of four, managing operations for a portfolio of four companies with over 300 enrollees, ensuring efficient service delivery and stakeholder satisfaction.
- Designed and implemented a company-wide health insurance policy, achieving a 25% reduction in annual employee health maintenance costs through strategic vendor negotiations and process optimisation.
- Managed daily relationships between employees, dependents, and Health Management Organisations (HMOs), improving service quality and increasing satisfaction ratings by 5%.
- Oversaw onboarding of new and existing employees onto the HMO scheme, ensuring seamless registration and access to approved healthcare providers.
- Acted as primary escalation point for employee concerns, delivering timely resolutions while leveraging feedback to drive continuous process improvement.
- Coordinated quarterly health and wellbeing programmes in partnership with Venus Medicare Limited, strengthening employee engagement and benefit awareness across Quantum Zenith entities.
- Negotiated contracts with external vendors and service agencies, securing optimal pricing and favourable terms while maintaining high service standards.
- Directed daily operational activities to ensure business continuity, efficiency, and compliance with organizational policies.
- Implemented quality control procedures to maintain high standards of service delivery across administrative functions.
- Facilitated interdepartmental collaboration and cross-departmental initiatives to streamline workflows and support organisational objectives.
- Strengthened team performance through regular meetings, structured feedback loops, and collaborative working practices.
- Prioritised client and employee satisfaction through consistent delivery of high-quality operational support.
Client Servicing Executive
Quantum Zenith Securities
2007.04 - 2013.02
- Served as a primary point of contact for clients, proactively resolving issues and providing timely transaction updates to ensure a high standard of service delivery.
- Investigated, documented, and escalated special incidents, events, and complaints to the Quality Department, supporting compliance and continuous improvement initiatives.
- Delivered exceptional client service to strengthen relationships, drive retention, and identify future business opportunities.
- Built and maintained strong client relationships by responding promptly to enquiries, assessing client needs, resolving concerns, and following up with prospective and existing clients.
- Supported business growth through effective stakeholder engagement and relationship management.
Care Assistant
Living Faith Church Worldwide
2021.09 - 2021.10
- Worked with a team of 25 and attended to a total of 700 members of the public to assess basic health challenges while assisting the general practitioners and nursing personnel in attending to their needs.
- Performed registration activity for all responders at the health facility while separating critical from non-critical cases.
- Responded to complaints and observations, ensuring prompt resolutions of priority issues given to critical cases.
- Delivered excellent Customer service when guiding attendees during the outreach.
- Recorded the content of conversations and observations with patients and shared the same with the medical team for the next line of action.
- Utilize Interpersonal communication skills to engage patients with speech defects and communication challenges thereby reducing the turnaround time.
- Assisted the elderly and others with mobility challenges by utilizing the use of wheelchairs.
- Employed teamwork skills by supporting the work of fellow volunteers and acting as a vocal and engaged team member who delivers solutions.
Education
B.Sc. - Computer Science
University of Benin
NigeriaMasters - Business Administration (Project Management)
University of Hertfordshire
Hertfordshire, United KingdomDiploma - Data Processing
University of Benin
Benin CitySkills
- Person-centred care and support
- Assisting with daily living activities (personal & oral hygiene)
- Supporting individuals with learning and physical disabilities
- Emotional support and companionship
- Health & safety awareness
- Medication support and appointment coordination
- Strong communication and teamwork
- Time management and reliability
- Adaptability and quick learning
- Compassionate and respectful approach
Accomplishments
Achieved an increase in employee satisfaction rating by 5% over the previous year's rating.
HOBBIES
Reading, travelling, cooking and shopping.
Volunteer Experience
Living Faith Church Worldwide, Care Assistant, 2021-09, 2021-10, Worked with a team of 25 and attended to a total of 700 members of the public to assess basic health challenges while assisting the general practitioners and nursing personnel in attending to their needs., Performed registration activity for all responders at the health facility while separating critical from non-critical cases., Responded to complaints and observations, ensuring prompt resolutions of priority issues given to critical cases., Delivered excellent Customer service when guiding attendees during the outreach., Recorded the content of conversations and observations with patients and shared the same with the medical team for the next line of action., Utilize Interpersonal communication skills to engage patients with speech defects and communication challenges thereby reducing the turnaround time., Assisted the elderly and others with mobility challenges by utilizing the use of wheelchairs., Employed teamwork skills by supporting the work of fellow volunteers and acting as a vocal and engaged team member who delivers solutions., Medical Outreach (Volunteer Job)
References
Available on request
Timeline
Care Assistance and Support
Calm Futures Limited
2023.03 - Current
Care Assistant
Living Faith Church Worldwide
2021.09 - 2021.10
Head of Operations and Administration
Quantum Zenith Securities
2015.01 - 2022.09
Client Servicing Executive
Quantum Zenith Securities
2007.04 - 2013.02
B.Sc. - Computer Science
University of Benin
Masters - Business Administration (Project Management)
University of Hertfordshire
Diploma - Data Processing
University of Benin