Esambuile Hau
London,unite kingdom
Summary
Motivated MSc Management student at University of Huddersfield with over eight years of experience in business operations and client engagement. Proficient in market research, strategic framework application, and collaboration within multidisciplinary teams to provide evidence-based recommendations. Committed to leveraging academic knowledge and research capabilities in real-world consultancy projects. Strong professional communication skills enhance project delivery and stakeholder engagement.
Overview
9
9
years of professional experience
Work History
Reception Manager
Spa Station
Gujarat, India
01.2017 - 07.2025
- Supported client engagement processes to identify business objectives, service gaps, and opportunities for improvement.
- Assisted in conducting market and competitor research to inform pricing and customer interaction plans.
- Utilised operational frameworks to contribute to business performance enhancement and support growth initiatives.
- Collected and analysed customer data to aid decision-making and improve retention efforts.
- Prepared routine performance reports and communicated findings to management for ongoing development.
- Coordinated small team activities to ensure task completion and maintain service standards.
Education
MSc - Management
University of Huddersfield
London, United Kingdom09.2026
BA - English Language & Literature
CVM University - ILSASS College
India04.2025
Skills
- Microsoft Office proficiency
- Adaptability
- Confident communication
- Resilience
- Reliability
- Solution orientation
- Customer engagement
- Team leadership
- Leadership development
- Positive attitude
- Customer service excellence
- Creative thinking
- Time management
- Decision making
- Active listening
- Relationship management
- Effective communication
- Risk management
- Communication proficiency
- Sales forecasting and negotiation
- Critical thinking
- Project coordination
- Customer relationship building
Languages
English
Hindi
Gujarati
Roles And Responsibilities
- Strategic and operational problem-solving
- Client needs assessment
- Team Collaboration
- Task delegation & accountability
- Cross-cultural teamwork
- Project coordination
- Team Leadership
Websites, Portfolios and Profiles
www.linkedin.com/in/esamhau
Timeline
Reception Manager
Spa Station
01.2017 - 07.2025
MSc - Management
University of Huddersfield
BA - English Language & Literature
CVM University - ILSASS College