Ernest Osei Baafi
Bracknell
Summary
Insightful and empathetic individual with over 20 years of work experience across various sectors including customer service, logistics, administration and general shop assistant etc. Distinguished professional with superb skills, very quick to learn new things, calm and decisive when handling stressful situations and delivering quality customer service to clients at all levels.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Welfare Officer
Vital Human Resources
02.2025 - Current
- General cleaning including Dusting, sweeping, vacuuming, mopping, and window cleaning. Maintaining cleanliness ensuring that all assigned areas are cleaned to the highest standards Following safety regulations Adhering to health and safety regulations to ensure a safe working environment. Using cleaning chemicals safely by using appropriate cleaning agents and following safety data sheets. Performing routine inspections performing and documenting routine inspection and maintenance activities. Stocking up on cleaning supplies and maintaining supply rooms.
Site Access Controller
Macrail Systems Ltd
09.2018 - Current
- Acts as worksites administrative personnel, responsible for controlling site access and egress, collating progress information, composing real time stakeholder reports and acting as the key point of contact for workforce onsite, updating the control centre with real time data and also reporting directly to the site manager.
Office Administrator
Booths
- 06.2018
- Managing and preparing time sheets, taking stock records in the store and ordering new stocks from the distribution centre. Helping customers with any queries via email telephone and including assisting them in person by showing clients where items are located in the store. Serving customers at the checkouts and handling cash.
Senior Customer Service Representative
T-Mobile
06.2009 - 10.2012
- Work with the business to grow sales, delivering your personal shop targets. You will support your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
Education
HND - Business and Administration
Bracknell and Workingham College
Bracknell, United Kingdom07.2006
GCE A Level - undefined
Bekwai Seventh Day Adventist Secondary
Bekwai, Ashanti Region, Ghana06.1997
GCE O Level - undefined
Agona Seventh Day Adventist Secondary
Agona, Ashanti Region, Ghana07.1994
Basic Computer Skills - undefined
Crown Computer College
Accra, Ghana11.2001
Skills
- Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google - good command of Microsoft Office tools (Word, Excel, Power Point and Outlook)
- I have the ability to train new staff team members Listening to individual calls to ensure quality, leading performance reviews for team members, creating intervention and improvement plans for team members and creating reports for the director of the organisation Suggesting new procedures to improve customer care Resolving escalated issues Motivating staff team members to meet goals
- I possess a very high ability to create and keep deadlines, delegation, goal setting, decision making, team management, project management, event coordination, team leadership, and strategy implementation
- I have a very good listening, writing, communicating verbal and nonverbal skills
Certification
- Driving Licence: B1 | 2016-08-03 – 2026-08-16
- Driving Licence: B | 2016-08-03 – 2026-08-16
- Driving Licence: BE | 2016-08-03 – 2026-08-16
LANGUAGE SKILLS
Mother tongue(s): ENGLISH
HONOURS AND AWARDS
01/01/2011 Honours and Awards, Employee of the Month Award in May 2024 (MacRail) out of over 150 employees., Developed relationship with over 120 clients within a month and typically exceeded sales goals of 20%. Maintained 99% accurate product knowledge in a high volume retail store. Closed average 5 sales per day in outbound telemarketing.
HOBBIES
Reading, Football, Assisting people, Walking, Researching.
Timeline
Welfare Officer
Vital Human Resources
02.2025 - Current
Site Access Controller
Macrail Systems Ltd
09.2018 - Current
Senior Customer Service Representative
T-Mobile
06.2009 - 10.2012
Office Administrator
Booths
- 06.2018
HND - Business and Administration
Bracknell and Workingham College
GCE A Level - undefined
Bekwai Seventh Day Adventist Secondary
GCE O Level - undefined
Agona Seventh Day Adventist Secondary
Basic Computer Skills - undefined
Crown Computer College