ernest nicholson

• Managed daily operations, including opening and closing procedures, ensuring seamless service delivery.
• Managed daily operations of the public bar and café, serving members and guests.
• Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels.
• Coached and mentored junior staff, enhancing their confidence and competence for better service outcomes.
• Oversaw cash handling procedures, including banking and safe management, to ensure financial security.
• Responded to customer enquiries via phone and email, delivering timely and accurate information to support customer needs.
• Scanned tickets for public skating, hockey, and curling sessions, facilitating access for members and guests.

Collected and delivered legal and secure mail to Courts, Procurator Fiscal, Solicitors, Nhs Highland and Police Scotland, ensuring timely and secure handling of sensitive documents.

Starting in Dornoch working my way to Aberdeen and returningin the early hours of mornings daily.

• Planned efficient and safe routes according to traffic reports and delivery locations.
• Delivered goods to various locations with punctuality, upholding company reputation for reliability.
• Commenced daily journeys from Dornoch to Aberdeen, ensuring early morning returns for timely operations.

Performed repairs on main building, caravans, and outside areas to maintain facility standards.

Site and plumb in static caravans.

Ensured cleanliness and safety of holiday park for owners and holidaymakers.

Acted as first aid responder to ensure safety of visitors and staff.

Reported daily activities and issues to management for effective communication.

Also took my turn as duty manager through the week.

Interacted with members of the public, owners, and staff to address inquiries and concerns.

Mowed and edged grass at holiday park to maintain a tidy landscape.

Helped out in reception when busy or short off staff.

Ensured drivers' schedules and paperwork were organised and ready for efficient loading at the start of each day.

Ensured new drivers understood company procedures to maintain operational consistency.

Handled customer enquiries and resolved complaints efficiently to enhance satisfaction.

Coordinated return cages and collections to Inverness, ensuring all related paperwork was faxed by the end of day.