Ermira Morina
Harrow,London
Summary
Highly skilled professional with expertise in sales target achievement, team leadership, and administrative support. Demonstrates exceptional bilingual communication abilities, effective listening, and attention to detail to ensure seamless operations and customer satisfaction. Proficient in cash handling, telephone etiquette, and multi-tasking while maintaining punctuality and initiative in fast-paced environments. Adept at fostering collaboration within teams to drive success and exceed organisational goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Sales assistant
Superdrug
Eastcote
09.2021 - 04.2025
- Assisted customers with product selection for optimal satisfaction.
- Organised displays to promote inventory and encourage customer purchases.
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Utilised excellent communication skills to provide detailed product information.
- Trained new staff members, fostering a supportive working environment.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Student Nurse/ Admin
Kew Medical Practice
Richmond
06.2023 - 07.2023
- Observation/shadowing the nurse and HCA doing smear test, baby immunisation, phone call check ups, ECG, diabetes/asthma check, observations of vital signs, B12 injection, wound care, phlebotomy etc.
- Observed how to do referrals, handling telephone calls and appointments, direct patient enquiries, data accuracy on EMIS, referrals etc
Sales associate
TK Maxx
Harrow
10.2020 - 01.2021
- Assisted in visual merchandising, improving shop floor appeal.
- Dealt with returns, ensuring customer satisfaction.
- Facilitated smooth checkout process, reducing wait times for customers.
- Operated till systems correctly, ensuring accurate transactions.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Pharmacy volunteer
Boots Pharmacy
Eastcote
10.2019 - 06.2020
- Replenished supplies on shelves regularly promoting easy access during busy hours.
- Organised medication stocks for easier identification and retrieval.
- Routinely checked expiry dates on drugs, preventing dispensing outdated medicines.
- Aided in maintaining a clean and organised pharmacy environment for optimal workflow.
- Familiarised self with generic names of popular drugs improving communication with pharmacists and customers alike.
- Performed additional tasks assigned by senior staff members showcasing flexibility and team spirit.
- Adhered strictly to safety protocols whilst handling medication, ensuring protection against mishaps.
Nursery volunteer
Roxmead Nursery
South harrow
07.2019 - 07.2019
- Assisted in maintaining cleanliness and safety for children's well-being.
- Organised outdoor activities to encourage physical fitness amongst children.
- Provided care to children, enhancing their social skills.
- Facilitated learning through play, improving cognitive development.
- Fostered a nurturing environment by creating engaging activities and lessons.
- Supported nursery staff to ensure smooth running of daily operations.
- Assisted in the preparation of nutritious meals for good health of children.
- Improved communication skills with regular interaction with parents.
Education
BTEC - Applied Science
Hatch End High School - Sixth Form
London 09.2019 - 06.2021
Bachelor of Science - Adult Nursing
City University of London
London, England 09.2021 - 07.2025
Skills
- Bilingual or multilingual
- Sales target achievement
- Initiative taking
- Cash handling
- Effective listening
- Attention to Detail
- Telephone etiquette
- Punctual
- Administrative support
- Multi-tasking
- Communication
- Team Leadership
Languages
English
Native
Albanian
Native
Affiliations
- Fashion
- Makeup
- Travel
- Reading
- Languages
- Lifestyle
About me
My hobbies and interests help me maintain a balanced lifestyle, nurture creativity and continuously grow both personally and professionally.
Timeline
Student Nurse/ Admin
Kew Medical Practice
06.2023 - 07.2023
Sales assistant
Superdrug
09.2021 - 04.2025
Bachelor of Science - Adult Nursing
City University of London
09.2021 - 07.2025
Sales associate
TK Maxx
10.2020 - 01.2021
Pharmacy volunteer
Boots Pharmacy
10.2019 - 06.2020
BTEC - Applied Science
Hatch End High School - Sixth Form
09.2019 - 06.2021
Nursery volunteer
Roxmead Nursery
07.2019 - 07.2019