Erinn Sweeney
Rugby,Warwickshire
Summary
Motivated, confident and highly organised individual with over five years of experience in customer-facing and team-leading roles. I love working closely with people and strongly believe my interpersonal and customer engagement skills are my strongest skills. Experienced in managing front of house operations, handling bookings and enquiries , supporting teams and delivering a high standard of customer service. I am friendly, approachable and reliable with strong communication skills. I am an extremely fast learner and take pride in creating positive customer experiences and building genuine relationships. I would be extremely excited to continue developing my skills and combining my passion for travel and helping people into my career.
Overview
5
5
years of professional experience
Work history
Receptionist supervisor
Imperial Nail Salon
Rugby, Warwickshire
2026.02 - Current
- Coordinated staff rota to ensure full coverage during peak times.
- Maintained clean and inviting reception area, contributing to positive first impressions.
- Handled client queries, resulted in improved customer satisfaction levels.
- Managed social media accounts and assisted with marketing campaigns.
- Managed Bookings, appointments and client enquiries both face- to- face and phone communication using online systems.
- Built strong relationships with clients through excellent interpersonal and professional customer service skills.
- Assisted in recruitment process for new receptionists resulting in a strengthened team dynamic.
- Coordinated staff calendars with up-to-date availability information.
- Managed stock ordering and monitored supplies.
Sales assistant
Superdrug
Rugby, Warwickshire
2025.07 - 2026.12
- Offered personalised shopping advice to enhance customer experiences.
- Collaborated effectively with team members to meet sales targets.
- Conducted daily inventory checks to manage stock levels accurately.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Built strong relationships with regular customers for repeat business.
- Assisted customers with product selection for optimal satisfaction.
- Trained new staff members, fostering a supportive working environment.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
- Promoted loyalty schemes and contributed towards store targets through strong customer engagement.
FOH supervisor
Brewers Fayre
Rugby, Warwickshire
2024.02 - 2025.07
- Ensured compliance with health and safety regulations during daily operations.
- Monitored employee performance, providing constructive feedback when necessary.
- Fostered a welcoming atmosphere by greeting customers upon arrival.
- Developed rapport with regular customers, fostering loyalty to the establishment.
- Delivered attentive customer service in a fast-paced restaurant environment
- Opened and Closed the venue, including cash handling and end of day reports.
- Supported and trained new starters, helping them settle into their roles confidently.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Crew trainer
McDonald's
Rugby, Warwickshire
2022.04 - 2024.02
- Created a positive working environment by promoting teamwork and cooperation.
- Supported recruitment through interviews, onboarding and training new starters.
- Maintained high customer service and operational standards in a fast paced environment.
- Maintained health and safety regulations with regular training updates to the crew.
- Greeted customers warmly and provided friendly service, leading crew by example.
- Reinforced hygiene and food safety procedures.
Education
A-Levels - English Language , English Literature and Art and Design.
Bilton Sixth Form
Rugby, WarwickshireLevel 2 - Catering and Hospitality
Rugby College
Rugby, WarwickshireGCSEs - Grades 4-8
Trinity Catholic School
Royal Leamington Spa, WarwickshireSkills
- Telephone operation
- Excellent customer service, engagement and relationship building skills
- Confident communication skills (face-to-face, phone & email)
- Strong interpersonal skills
- Organisation and time management
- Calm and professional under pressure
- Leadership and team support
- Administrative skills
- Attention to detail
- Managing systems , sales and stock
- Fast learner with an adaptable positive attitude
Timeline
Receptionist supervisor
Imperial Nail Salon
2026.02 - Current
Sales assistant
Superdrug
2025.07 - 2026.12
FOH supervisor
Brewers Fayre
2024.02 - 2025.07
Crew trainer
McDonald's
2022.04 - 2024.02
A-Levels - English Language , English Literature and Art and Design.
Bilton Sixth Form
Level 2 - Catering and Hospitality
Rugby College
GCSEs - Grades 4-8
Trinity Catholic School