Erin Redman-Davies
Wendover,Buckinghamshire
Summary
- Reliable and dedicated pharmacy professional with excellent communication, organisational skills, and a strong commitment to accuracy, patient safety, and high-quality customer service.
- Highly skilled in accuracy checking, pharmaceutical stock management, and supporting the safe and efficient running of pharmacy services.
- Passionate about delivering compassionate, respectful patient care while ensuring medicines are safe, appropriate, and suitable for each individual.
- Competently performs a wide range of pharmacy technician duties, including transcribing, accuracy checking, supervising staff, patient counselling, auditing (including controlled drugs), procurement, medicines reconciliation, invoicing, correcting booking-in discrepancies, dispensing, and resolving complex queries.
- Experienced Pharmacy Dispenser with extensive community and specialist mental health pharmacy experience, consistently delivering high standards of patient care in busy, fast-paced environments.
- Trusted to independently open and close the dispensary in the absence of senior management and regularly asked to lead early shifts to prepare the department and support less experienced colleagues during staffing shortages.
- Responsible for stock top-ups across multiple on-site and off-site wards, including independently transcribing and ordering medicines for three wards, one of which is a specialist forensic learning disability ward.
- Independently manages procurement, comparing suppliers to secure the best value while maintaining stock availability and supporting cost-effective purchasing.
- Developed and updated departmental Standard Operating Procedures (SOPs), including rewriting the booking-in and supplier returns processes.
- Delivered training to all dispensary staff on the revised SOPs, resulting in a reduction in booking-in errors and improved consistency across the department.
Overview
8
8
years of post-secondary education
8
8
years of professional experience
Work history
Pharmacy dispenser/Trainee pharmacy technician
Hertfordshire Partnership Foundation Trust
Radlett, Hertfordshire
2023.07 - Current
- Completed safe and secure handling of medicines audits and controlled drug audits at community units.
- Gained proficiency in operating 'Hemoscreen' machine and conducting blood tests for clozapine clinics.
- Conducted ward top-ups, transcribing, counselling, medicines reconciliations, and audits on-site and off-site across Hertfordshire, building strong relationships with ward staff who seek my support and guidance.
- Dispensing transcription sheets, rehabilitation ward requests and community clozapine or depot requests.
- Demonstrated thorough understanding of 'goods-in' in dispensary, covering invoicing, returns, and complicated queries while training new and existing staff; re-worked SOPs for receiving and returning goods to suppliers.
- Cover procurement and place the orders for the dispensary stock from all our different suppliers.
- Written new SOPs, and re-worked existing ones to update processes and keep them current.
- Facilitated transfer of existing wards to new sites and prepared for CQC inspection by ensuring stock and patient-named medicines were labelled, stored, and compliant with patient safety; assisted team leaders and nurses in organising clinical rooms and relevant documentation.
- Employed full-time (37 hours a week, plus completed NVQ level 3 technician training at the same time).
Dispenser and counter assistant
Hubert Figg Pharmacy
Berkhamsted, Hertfordshire
2021.01 - 2023.06
- Counselled patients at medicines counter on OTC medicines and prescriptions, addressing general shop queries.
- Printed, labelled and dispensed electronic prescriptions, FP10s, private prescriptions and veterinary prescriptions.
- Organised and maintained dosette services for 70 weekly and 20 monthly patients, collaborating with GP surgery staff to manage prescriptions and ensuring timely delivery of medication.
- Managed stock orders and procurement for dispensary, coordinating effectively with suppliers to maintain inventory levels.
- Delivered medicines to patient homes and organised delivery routes.
- Keyholder for the shop and responsible for opening up and closing at the end of the day.
- Completed my NPA Counter and Dispenser course and NPA Healthy Living Champion training whilst working full time.
- Worked full-time in a busy pharmacy environment.
- Date checking of all medicines and appliances (including controlled drugs).
- Witnessed controlled drug destruction.
- Trained new members of staff who were completing training courses of their own.
- Helped manage holiday and staff rotas.
- 37 hours a week, including Saturdays as extra.
Interactor
Warner Bros
Leavesden Green, Hertfordshire
2019.06 - 2021.01
- Enhanced customer satisfaction through a positive customer service approach.
- Fostered positive relationships through respectful and friendly customer interactions.
- Ensured business continuity by providing flexible availability during weekends and bank holidays.
Pharmacy dispenser
Boots
Oakham, Rutland
2018.10 - 2019.05
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
- Maintained high standard of patient care by accurately dispensing prescribed medications.
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
Education
NVQ Level 3 - Chemistry, Pharmacy and Pharmacology
University of East Anglia
Norwich 2024.09 - 2026.08
NVQ Level 2 - Pharmacy Dispenser and Counter Assistant
National Pharmacy Association
Berkhamsted, Hertfordshire 2021.05 - 2022.06
GCSEs -
Catmose College
Oakham, Rutland 2012.09 - 2017.08
Skills
- Medication management
- Strong time management skills
- Performs well under pressure
- Successfully balanced full-time work with completing an NVQ Level 3
- Cross-departmental relationships
- Trusted and respected by pharmacists and wider team members
- Strong team player who values colleagues' strengths to improve workflow
- Knowledgeable and eager to support the team
- Dependable
- Understanding and caring approach
- Focused and committed
- Knowledge of pharmaceutical calculations
References
References available upon request.
Timeline
NVQ Level 3 - Chemistry, Pharmacy and Pharmacology
University of East Anglia
2024.09 - 2026.08
Pharmacy dispenser/Trainee pharmacy technician
Hertfordshire Partnership Foundation Trust
2023.07 - Current
NVQ Level 2 - Pharmacy Dispenser and Counter Assistant
National Pharmacy Association
2021.05 - 2022.06
Dispenser and counter assistant
Hubert Figg Pharmacy
2021.01 - 2023.06
Interactor
Warner Bros
2019.06 - 2021.01
Pharmacy dispenser
Boots
2018.10 - 2019.05
GCSEs -
Catmose College
2012.09 - 2017.08