Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Erin Kronholm

Tunbridge Wells,England

Summary

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging, with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Adept in communication and teamwork, with history building customer loyalty and earning repeat business.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work History

Waitress (Restaurant Setting)

Shufflehouse / Saint Johns' Yard / Bogez Golf
Royal Tunbridge Wells, Kent
11.2021 - Current

Shufflehouse:

  • Deliver attentive and knowledgeable service, guiding guests through small plate suggestions.
  • Maintain a strong understanding of the menu and wine offerings to enhance guest satisfaction.
  • Work efficiently in a fast-paced, high-turnover environment; whilst ensuring a warm, friendly experience for the guests.


Saint John's Yard:

  • Serve a varied menu of drinks and meals, balancing bar service with seated dining.
  • Build repport with regular patrons whilst ensuring first-time guests feel equally valued.
  • Assist in maintaining a clean, safe, and friendly atmosphere during both peak and quiet hours.


Bogez (Adventure Golf Establishment):

  • Handle large groups and children parties with energy and professionalism.



Waitress (Coffee Shop and Restaurant Setting)

Evenflow
Tunbridge Wells, Kent
10.2020 - 06.2022

Responsible for providing excellent customer service in a hybrid coffee shop and restaurant environment. Duties included: taking orders, serving food and beverages, making menu recommendations, and ensuring guests have a welcoming and enjoyable experience.

Education

A-Levels - Criminology, Finance and Photography

St Gregory's Catholic School
Royal Tunbridge Wells, Kent
09.2016 - 07.2023

Skills

  • Resilient under pressure
  • Outstanding customer service
  • Upselling techniques
  • Highly responsible and reliable
  • Complaint handling
  • Efficient under pressure
  • Strong inter-personal skills
  • Time management mastery

Affiliations

  • Swam English Channel in 2017 (aged 13). Team won award for fastest female team of the year.

References

References available upon request.

Timeline

Waitress (Restaurant Setting)

Shufflehouse / Saint Johns' Yard / Bogez Golf
11.2021 - Current

Waitress (Coffee Shop and Restaurant Setting)

Evenflow
10.2020 - 06.2022

A-Levels - Criminology, Finance and Photography

St Gregory's Catholic School
09.2016 - 07.2023
Erin Kronholm