Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Green

Birmingham

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and create a great store environment.

Overview

4
4
years of professional experience

Work History

Marketing assistant

Mellor’s Cellar
Birmingham
03.2024 - Current
  • Contributed to website content creation, raising brand profile.
  • Analysed sales data, contributing towards improved product positioning strategies.
  • Developed admin skills such as use of Excel

Cashier assistant

Cole End Stores
Birmingham
09.2023 - 03.2024
  • Streamlined check-out process to enhance customer satisfaction.
  • Maintained well-stocked checkout areas for improved functionality and efficiency.
  • Handled financial transactions using various methods of payment.

Barista

Costa Bullring
Birmingham
05.2023 - 09.2023
  • Collaborated with team members during busy periods improving workflow efficiency.
  • Implemented hygiene standards throughout café premises for public health safety compliance.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Demonstrated product knowledge when advising customers on sandwich choices.
  • Exhibited proficiency in using various kitchen equipment safely, reducing workplace accidents.
  • Maintained cleanliness of work area to ensure food safety standards.

Bartender

02 Academy
Birmingham
07.2021 - 07.2023
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Demonstrated knowledge of drink recipes for improved customer experience.

Education

Bachelor of Arts - English Literature

University of Birmingham
Birmingham, United Kingdom
2023

Skills

  • Beverage preparation speed
  • Product knowledge advocacy
  • Recipe modification
  • Fruit smoothie preparation
  • Beverage presentation
  • Proficiency in point-of-sale systems
  • Sales persuasion
  • Adaptive communication style
  • Knowledge of dietary restrictions
  • Baking basic pastries
  • Responsibility acceptance
  • Resilience during long shifts
  • Non-Alcoholic mixology
  • Knowledge of coffee beans
  • Cash register use
  • Punctuality maintenance
  • Nutritional information awareness
  • Hot chocolate making
  • Team player
  • Customer Service
  • Health and Safety
  • Multitasking
  • Food preparation
  • Multidisciplinary teamwork
  • Conflict Resolution
  • Detail Orientated
  • Product upselling
  • La Marzocco coffee machinery
  • Adaptable and quick to learn
  • Proper knife handling
  • Food preparation speed
  • Food safety regulations

Timeline

Marketing assistant

Mellor’s Cellar
03.2024 - Current

Cashier assistant

Cole End Stores
09.2023 - 03.2024

Barista

Costa Bullring
05.2023 - 09.2023

Bartender

02 Academy
07.2021 - 07.2023

Bachelor of Arts - English Literature

University of Birmingham

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Erin Green