Summary
Overview
Work History
Education
Skills
References
Timeline
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Ella Butt

Manchester

Summary

I am a personable individual with strong interpersonal skills and attention to detail. Through gaining hospitality experience, I have been able to build upon customer service expertise, collaborating closely with team members to ensure high-quality guest experiences through different hospitality roles. I am committed to creating welcoming environments that enhance guest satisfaction, and thrive in fast-paced environments to ensure seamless operations and high standards.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

FRONT OF HOUSE/ CHEF ASSISTANT

Saison
Manchester
07.2023 - 09.2024
  • Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
  • Ensured that all dishes were prepared according to established recipes and presentation standards.
  • Exhibited strong multitasking skills when working under pressure during peak hours.
  • Liaised with chef and other kitchen staff to cook, garnish, and present food.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Managed table settings for enhanced dining experience.

BARISTA

Campus Kitchen at EF International Language School
Manchester
07.2023 - 09.2024
  • Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
  • Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
  • Maintained cleanliness of the café area whilst preparing orders.
  • Offered personalised beverage recommendations, enhancing customer rapport.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Warmed and served baked goods and pastry items to customers.
  • Maintained inventories by replenishing coffee bean supply and stocking brewing equipment.
  • Prepared teas, hot chocolate, and other non-coffee drinks for customers.
  • Operated cash registers and handled cash and card transactions.

FRONT OF HOUSE STAFF MEMBER

Thyme Out Food Co
Manchester
08.2022 - 09.2023
  • Efficiently managed multiple tasks simultaneously while maintaining accuracy.
  • Cooperated effectively with fellow employees to complete tasks quickly.
  • Prepared beverages using recipes specified by restaurant guidelines.
  • Accurately recorded orders into point-of-sale system in a timely manner.
  • Cleaned and organized front of house to maintain optimal health and safety practices.
  • Assisted guests with queries or requests for optimal guest experience.

Education

BA (Hons) - International Relations and Politics

University of Northumbria at Newcastle
Newcastle upon Tyne
09.2024 - 06.2028

Skills

  • Critical Thinking
  • Customer Support
  • Complex Problem-Solving
  • Adaptability and Dependability
  • Effective Working Relationships
  • Understanding dietary restrictions
  • Beverage preparation speed
  • Latte artistry
  • Team player
  • Menu memorisation
  • Till management
  • Attentive Service
  • Product upselling
  • Conflict Mediation
  • Calm and Professional Under Pressure

References

References available upon request.

Timeline

BA (Hons) - International Relations and Politics

University of Northumbria at Newcastle
09.2024 - 06.2028

FRONT OF HOUSE/ CHEF ASSISTANT

Saison
07.2023 - 09.2024

BARISTA

Campus Kitchen at EF International Language School
07.2023 - 09.2024

FRONT OF HOUSE STAFF MEMBER

Thyme Out Food Co
08.2022 - 09.2023

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Ella Butt