Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Borland

Johnstone,Renfrewshire

Summary

In any job that I have gained experience in I have always been rewarded and praised on my excellent work ethic and positive attitude towards customers and colleagues. Working in a customer facing role over the years I have a great understanding of making every customer experience personal to them, adapting the way I work to ensure a positive outcome for those involved.

I am good at working in fast and demanding environments, not letting the pressure get to me in important times while still remaining to be pleasant to both customers and colleagues.

From my experience of being a supervisor at one of my previous jobs I have learned the importance of making sure that all working tasks are completed in the correct manner and successfully within the time limit. I also believe that it is extremely important to guarantee that my other colleagues can rely on me.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dog day care attendant

Yappie Dayz
Paisley, Renfrewshire
10.2022 - Current
  • Ensured the safety of dogs by monitoring their behaviour during play sessions.
  • Maintained a clean and hygienic environment by regular cleaning and sanitisation of dog care facilities.
  • Facilitated fun-filled activities that enriched the mental stimulation of dogs in day care.
  • Monitored feeding schedules and dietary requirements, keeping the dogs nourished and happy.
  • Developed strong bonds with each dog through consistent interaction; fostered trustful relationships.
  • Conducted initial assessments for new dogs, evaluating temperament and compatibility with the group.
  • Implemented emergency procedures in case of illness or injury, acting swiftly to safeguard the dogs

Customer Assistant

Lidl
Johnstone, Renfrewshire
11.2020 - 10.2022

Bakery

  • Prepared and baked bakery items in a safe and hygienic manor.
  • Monitored stock and notified management of low stock levels.
  • Kept the stock area well organised and easily accessible, ensuring the rotation of relevant stock.

Middle of Lidl

  • Merchandising new stock and promotional items to entice customers.
  • Condensing down current stock and recording any back-stock through the ACD handheld.
  • Having up to date knowledge of all stock.

Customer care

  • Serving customers at a pace that is right for them to provide a positive customer experience
  • Providing help to customers in a friendly and inviting manner
  • Ensuring stock on the shop floor is customer facing with the correct pricing ticket

Bartender

Callum's
Johnstone, Renfrewshire
09.2020 - 01.2022

Bartender

Frankie & Benny's
Glasgow, Renfrewshire
04.2018 - 10.2020

Supervisor

Bibble Milkshake Bar
Glasgow, Renfrewshire
07.2016 - 04.2018

Sandwich maker

Subway
Linwood, Renfrewshire
01.2016 - 07.2016

Customer Assistant

Newlook
Renfew, Renfrewshire
06.2015 - 08.2015
  • Summer temporary position

Volunteer Worker

Pets at Home
Linwood, Renfrewshire
01.2013 - 07.2013

Education

Higher National Diploma - Events Management

City of Glasgow College
Glasgow, GLG

Higher -

St Benedict's High School

National 5 -

St Benedict's High School

Skills

  • Positive Attitude
  • Compassionate caregiving
  • People skills
  • Work Ethic
  • Time management
  • Leadership experience

Certification

  • Licensing & social responsibility - Flow training
  • Level 2 Food Hygiene - City & Guilds Virtual College
  • TRG: Barista Training

Timeline

Dog day care attendant

Yappie Dayz
10.2022 - Current

Customer Assistant

Lidl
11.2020 - 10.2022

Bartender

Callum's
09.2020 - 01.2022

Bartender

Frankie & Benny's
04.2018 - 10.2020

Supervisor

Bibble Milkshake Bar
07.2016 - 04.2018

Sandwich maker

Subway
01.2016 - 07.2016

Customer Assistant

Newlook
06.2015 - 08.2015

Volunteer Worker

Pets at Home
01.2013 - 07.2013

Higher National Diploma - Events Management

City of Glasgow College

Higher -

St Benedict's High School

National 5 -

St Benedict's High School
Erin Borland