Erika D'Agnese

• Managed reporting for portfolio, overseeing monthly KPIs, quarterly arrears, and old debt.
• Acted as main point of contact for client account lead regarding ad-hoc collection report requests.
• Assisted in implementing direct debit processes to enhance payment automation.
• Supported internal process improvements and collaborated with the wider team.
• Provided training and shared expertise within the team.

• Responsible for meeting monthly receivables targets while minimising bad debt exposure.
• Managed a high volume of outbound calls and emails to chase overdue balances from debtors.
• Liaised closely with Property Managers regarding overdue, disputed, and complex accounts.
• Reviewed outstanding balances and disputes on a monthly basis, escalating issues appropriately to senior stakeholders.
• Provided client recommendations, including assessment and negotiation of payment terms.
• Resolved billing escalations efficiently, ensuring minimal impact on cash flow and client relationships.
• Coached and trained new starters and supported team members as required.
• Led the Direct Debit project, delivering bespoke weekly client reporting.
• Ran Direct Debit collection files in line with scheduled collection dates.
• Assisted the Cash Team in resolving payment exceptions during quarterly peak periods.
• Worked proficiently across multiple systems including TRAMPS EA Shaw, Invevo, Tableau, and SSRS reporting tools.

• Proactively managed and collected outstanding debt using structured and effective collection techniques.
• Ensured adherence to credit control policies and procedures, identifying and supporting process improvements where required.
• Managed a diverse portfolio of clients, prioritising workload to meet collection targets and deadlines.
• Investigated, reconciled and resolved complex billing and payment queries, escalating issues when necessary.
• Conducted regular meetings and conference calls with Property Managers and Surveyors to review aged debt and agree action plans.
• Recommended bad debt write-offs in line with company policy and client agreements.
• Supported the Cash Team with allocation of payments and ongoing account maintenance.
• Responded promptly and professionally to client enquiries, ensuring a high standard of customer service.
• Maintained accurate records of all collection and chasing activities.
• Managed shared mailboxes, ensuring queries were addressed and cleared within agreed timescales.

• Cash allocation, processing and reconciliation of invoices and bank statements using Sap Hana
• Checking and posting of receipts to accounting systems
• Using databases to check credit records and set up new entries and new terms and conditions for new customers
• Ensuring timely payment of debts and negotiating re-payment plans when needed
• Evaluating new credit requests and reviewing customers’ credit rankings
• Preparation of statements, client status reports and all relevant information
• Maintaining accurate records for customers by updating all information on Get Paid and Sap Hana
• Liaising with the internal departments based in Milan involved in the billing process

• Working in the “billing and advertisement” team - in charge of the channels reconciliation, (e)billing and reporting activities (weekly spreadsheets, journals, and reports)
• Using various ERP software to manage aired and not aired advertising spots on Sky Italian TV channels, in the interest of starting the weekly and monthly billing cycles
• Preparing and managing automatic pre-billing and billing reports
• Issuing invoices and credit notes by using SAP
• Daily liaising with the Sky Italian team based in Milan to ensure financial processes and operations are properly transmitted