Vicky Griffith
Alcester,Warwickshire
Summary
Experienced business support professional with a proven track record in communication, stakeholder engagement, and relationship building. Skilled in coordinating and delivering projects and programmes, with strong organisational and time management skills that support effective planning and delivery.
Proficient in Microsoft Office and experienced in using Microsoft Teams to facilitate collaboration and communication across teams and stakeholders. A proactive and adaptable professional who thrives in both independent and team environments, recognised for strong problem-solving abilities and a results-focused approach to achieving organisational objectives. Holds a full, clean driving licence.
Overview
39
39
years of professional experience
Work history
Rural Enterprise Development Officer/
Enterprise Hub-Minerva Mill Innovation Centre
Alcester, Warwickshire
2024.09 - Current
- Created and established the Rural Enterprise Hub brand, helping position the programme as a recognisable source of rural business support.
- Led marketing and promotional activity to raise awareness and increase engagement with rural businesses.
- Organised and delivered business drop-in sessions, networking events and workshops across rural locations.
- Built strong collaborative relationships with regional support partners, local authorities and business support organisations.
- Established effective referral pathways with partner organisations to connect businesses with specialist advice, funding and skills programmes.
- Delivered presentations and provided access to one-to-one guidance, signposting businesses to appropriate support.
- Monitored programme activity and gathered feedback to support reporting, evaluation and funding outcomes.
Project Management Coordinator
Nolan Business Solutions
Fleet, Hampshire
2018.11 - 2024.02
- Initial set-up of projects
- Project and resource planning
- Organising and running of Introduction and Stakeholders Meetings
- Chair daily meetings with the consulting team and development team
- Project coordination throughout the project
- Project support
- Providing information for consulting team utilisation
- Optimisation of scheduling to maximise consultant utilisation
- Attending weekly project meetings providing updates on each project
- Timesheet reconciliation
- Monthly invoicing for services provided
Client Account Manager
Nolan Business Solutions
Fleet, Hampshire
2015.05 - 2018.11
- Addressing account inquiries and provided updated data from CRM software.
- Handled customer concerns and complaints to resolve issues in a timely manner
- Resolved escalated issues and liaised with clients to restore satisfaction.
- Represented the company at industry events, increased client engagement.
- Building strong rapport with clients to support long-lasting partnerships.
Customer Care Coordinator/Customer Service
Nolan Business Solutions
Fleet, Hampshire
2012.05 - 2015.04
- Interacting with Customers over the phone on a daily basis with professionalism
- Liaising with the team to provide excellent client satisfaction, resolving issues in a timely manner
- Ensuring customers are satisfied with the service received.
- Recorded and processed customer data accurately.
- Providing prompt solutions to maintain customer satisfaction.
- Implemented customer follow up to uphold service standards.
Support Desk Supervisor
Nolan Business Solutions
Fleet, Hampshire
2010.05 - 2012.05
- Communicating with Customers and Consultants to ensure support issues were dealt with in accordance to the Service Level Agreement.
- Receiving calls from clients over the phone, email and support portal.
- Logging customer issues ensuring the correct information has been collated
- Delegating and managing the support cases to ensure they are dealt with in a timely manner, working closely with the Support Consultants.
- Providing customers with updates, ensuring they are happy with the resolution.
Support Desk Manager
Benteq/Nolan Business Solutions
Nutley, East Sussex
2008.05 - 2010.05
Sales Coordinator
Ammann Equipment Ltd
Bearley, Warwickshire
2004.02 - 2008.05
Sales Coordinator
Automotive Industrial Partnerships Ltd
Redditch, Worcestershire
2001.07 - 2004.02
Sales Administrator
Hans Motors Ltd
Redditch, Worcestershire
1989.10 - 2001.07
Marketing Assistant
Hanson UK Ltd
Alcester, Warwickshire
1987.07 - 1989.10
Education
First Diploma - Business Studies
Stratford upon Avon College of Further Education
Stratford-upon-Avon, WarwickshireNVQ Level 3 - Customer Services
Open University
GCSEs - English
Stratford upon Avon College of Further Education
Stratford-upon-Avon, WarwickshireO Level - Art
Alcester High School
Alcester, Warwickshire5 CSE's Grade 2 -
Alcester High School
Alcester, WarwickshireRSA Word Processing -
Alcester High School
Alcester, WarwickshireSkills
- Excellent communication and interpersonal skills
- Ability to build strong working relationships quickly and effectively with clients and colleagues on all levels
- Positive outgoing attitude
- Strong time management and organisation skills
- Ability to work on my own or as part of a team
- Good knowledge of Microsoft Office
- Confident with Microsoft Teams
- Full clean driving licence
2023-2026 Training and Development
- AI Marketing for non Marketers
- Grow your business through social media
- Leveraging the power of linked In for business growth
- Dealing with difficult people and situations
- Communications skills
- Short course training - Project Management
- Finance for Non-Financial Managers
Timeline
Rural Enterprise Development Officer/
Enterprise Hub-Minerva Mill Innovation Centre
2024.09 - Current
Project Management Coordinator
Nolan Business Solutions
2018.11 - 2024.02
Client Account Manager
Nolan Business Solutions
2015.05 - 2018.11
Customer Care Coordinator/Customer Service
Nolan Business Solutions
2012.05 - 2015.04
Support Desk Supervisor
Nolan Business Solutions
2010.05 - 2012.05
Support Desk Manager
Benteq/Nolan Business Solutions
2008.05 - 2010.05
Sales Coordinator
Ammann Equipment Ltd
2004.02 - 2008.05
Sales Coordinator
Automotive Industrial Partnerships Ltd
2001.07 - 2004.02
Sales Administrator
Hans Motors Ltd
1989.10 - 2001.07
Marketing Assistant
Hanson UK Ltd
1987.07 - 1989.10
First Diploma - Business Studies
Stratford upon Avon College of Further Education
GCSEs - English
Stratford upon Avon College of Further Education
O Level - Art
Alcester High School
NVQ Level 3 - Customer Services
Open University
5 CSE's Grade 2 -
Alcester High School
RSA Word Processing -
Alcester High School