Eric Twum Amoako
Mansfield,Nottinghamshire
Summary
A dedicated professional with expertise in dementia care and remote desktop support, demonstrating reliability and trustworthiness. Proficient in IT service transitioning, software installation, configuration, and network troubleshooting. Skilled in Microsoft Office suite, data processing, and web development, with a strong ability to empathise with clients and maintain resilience under stress. Committed to leveraging technical skills to enhance client support and drive organisational success.
Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. Proficient in active listening and conflict resolution, ensuring stable and nurturing environment for those in need. Committed to creating positive change and enhancing quality of life for clients.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Support Worker
Forest Hill care Home
Worksop, Nottinghamshire
2024.06 - Current
- Enhanced clients' comfort with personal care duties, including bathing and dressing.
- Prepared nutritious meals that met special dietary needs of clients.
- Administered medication according to schedule, promoting optimal health outcomes.
- Coordinated transportation for medical appointments, facilitating timely attendance.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Supported physical activity through exercise assistance, contributing to improved overall health.
- Actively listened to client concerns thus creating a comforting environment.
- Improved health outcomes by delivering consistent care in collaboration with nursing team.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assured safety measures were met to prevent falls or accidents.
Dispensary assistant
Holy Family Hospital
Nkawkaw
2022.02 - 2024.03
- Enhanced customer trust through discreet handling of sensitive information.
- Assisted pharmacists with dispensing prescriptions, ensuring swift customer service.
- Advised customers on over-the-counter medicines leading to informed choices.
- Labelled all products appropriately, ensuring correct identification of medications.
- Helped maintain a clean and safe environment, upholding pharmacy standards.
- Checked off dispensed prescriptions against orders to minimise discrepancies.
- Stored medicines in appropriate temperature-controlled conditions to maintain quality.
- Assisted pharmacy staff in preparing medications and filling orders.
- Received incoming controlled drug supplies, storing within correct, secure locations.
- Dispensed medication accurately against customer prescriptions.
Education
Diploma of Higher Education - Information Technology
BroadWater Institute of Computer Studies
Nkawkaw Ghana 2019.10 - 2022.12
Skills
- reliable and trustworthy
- Dementia care expertise
- Empathy for clients
- Resilience under stress
- Remote desktop support capability
- IT service transitioning
- Software installation and configuration
- Microsoft office suite proficiency
- Data processing
- Web development
- Network troubleshooting
REFERENCE
References available when needed
Timeline
Support Worker
Forest Hill care Home
2024.06 - Current
Dispensary assistant
Holy Family Hospital
2022.02 - 2024.03
Diploma of Higher Education - Information Technology
BroadWater Institute of Computer Studies
2019.10 - 2022.12