Erica Forisky

Knowl Hill,Berkshire

Summary

A highly organised and approachable professional with 37 years’ experience at Marks & Spencer, including 25 years as a Team Manager and almost 10 years in Head Office administration. Experienced in providing excellent customer service, managing complex workloads, coordinating teams, maintaining accurate records and handling confidential information. Confident using Microsoft Office and building positive relationships with customers, colleagues and external stakeholders. Looking to bring my extensive administration, organisational and communication skills to a Service Delivery Officer role within Local Government, supporting schools, families and the wider community.

Driven professional with talent for communication and customer service. Proficient in resolving customer queries and building rapport, alongside strong sales abilities. Committed to delivering exceptional customer experiences and driving sales growth.

Overview

years of professional experience

Work history

Customer sales advisor

Marks & Spencer

Bracknell, Bracknell Forest

2025.10 - Current

Resolved disputes diplomatically with a calm and composed demeanour.
Conducted regular stock checks ensuring availability of popular items at all times.

Team manager

Marks & Spencer

Maidenhead, Windsor and Maidenhead

1999.09 - 2025.10

Delivered a professional and welcoming service to customers in a busy environment.
Managed telephone and face-to-face enquiries efficiently.
Maintained accurate records and completed administrative documentation.
Coordinated daily schedules and organised workloads to ensure smooth operations.
Worked with confidential information professionally.
Built positive relationships with customers and colleagues while resolving queries promptly.
Produced reports and maintained accurate records.
Supported colleagues through training and coaching.
Liaised with suppliers and senior management to resolve operational issues.
Used Microsoft Office daily to complete administrative tasks.

Buying department administrator

Marks & Spencer

London, City of London

1989.07 - 1999.03

Carried out a wide range of administrative duties.
Maintained accurate records and documentation.
Prioritised multiple tasks while meeting strict deadlines.
Liaised with colleagues across departments to ensure efficient communication.
Demonstrated excellent attention to detail and accuracy.
Processed documentation and supported the buying team to meet deadlines.
Liaised with suppliers and internal departments.
Prioritised multiple workloads in a busy Head Office environment.