Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Fernandes

Cranford Hounslow ,London

Summary

A highly driven and adaptable individual with a degree in aviation operations, seeking a full-time role in a dynamic environment. With strong problem-solving abilities and experience working under pressure, I can quickly adapt to any work setting. My ability to work both independently and collaboratively, combined with excellent attention to detail and a proactive approach to learning, enables me to contribute effectively in diverse professional environments. I am eager to apply my skills, experience, and strong work ethic to a forward-thinking organisation.

Overview

3
3
years of professional experience

Work History

Passenger Service Agent

Menzies Aviation
Heathrow , London
11.2023 - Current
  • Assisted unaccompanied minors by following airport procedures to ensure their safety and comfort throughout the journey.
  • Provided clear and accurate information to passengers regarding luggage weight restrictions, boarding times, and travel guidelines.
  • Offered excellent customer service by addressing passengers inquiries and resolving concerns efficiently.
  • Coordinated with airline staff to ensure a smooth check-in and boarding process for all travellers.
  • Assisted passengers with special needs, ensuring they received the necessary support and guidance.
  • Maintained compliance with airport security regulations and airline policies to enhance passenger safety and experience.

Team Member

Whole Foods Market
Richmond , London
11.2022 - 10.2023
  • Carried out opening and closing duties, including cleaning, organising, and restocking shelves to ensure a well-maintained store.
  • Provided excellent customer service by greeting shoppers and assisting with products inquiries.
  • Maintained up-to-date knowledge of promotions and special offers to inform and assist customers.
  • Ensured shelves were fully stocked and displays were tidy to create an appealing shopping environment.

Crew Member

McDonald's
Northolt , London
10.2021 - 06.2022
  • Resolved customers complaints professionally and courteously, ensuring a positive dining experience.
  • Provided excellent customer service by addressing concerns efficiently and maintaining a friendly attitude.
  • Maintained up-to-date knowledge of the menu, including promotions and limited-time offers, to assist customer effectively.
  • Actively promoted special deals and menu items to enhance sales and customers satisfaction.

Education

GCSEs - Higher School

Marina English High School
Goa India

Diploma of Higher Education - Aviation Operations

West Thames College
Isleworth

Skills

  • Customer service excellence
  • Teamwork and collaboration
  • Problem-solving and conflict resolution
  • Strong communication skills
  • Attention to detail and accuracy
  • Adaptability and flexibility
  • Time management and multitasking
  • Compliance and safety awareness
  • Organisational skills
  • Ability to work under pressure

References

Upon Request

Timeline

Passenger Service Agent

Menzies Aviation
11.2023 - Current

Team Member

Whole Foods Market
11.2022 - 10.2023

Crew Member

McDonald's
10.2021 - 06.2022

GCSEs - Higher School

Marina English High School

Diploma of Higher Education - Aviation Operations

West Thames College

Similar Profiles

CREATE PROFILE
Erica Fernandes