Erica Backhouse

Serve at busy till, managing 2 self-service stations and customer throughput daily.

Confirm age eligibility for 25 and under shoppers and parcel pickup and drop off requests.

• Restock shelves, rotate stock, keep areas clean, and collect customer orders.

• To take instruction from the head teacher/Midday Manager regarding lunchtime at school for 500 pupils.
• To collect and supervise children's handwashing
• Mediated conflicts between students to maintain a harmonious atmosphere.
• Maintain high levels of cleanliness by promptly clearing up spillages, wiping down tables and enforcing no litter policy.
• Assist younger students with mealtime tasks, fostering independence.
• Administer first aid for minor injuries, ensuring swift and effective care.
• Supervise pupils after lunch, either inside or outside of the building. Being especially vigilant as to the health, safety and security of the pupils in accordance of the school behaviour policy.
• Participate in staff meetings and training sessions for professional development.

• Developed engaging activities for children's cognitive growth through play-based learning methods for up to 12 children, age range birth to 11 years.
• Prepared nutritious meals catering to various dietary restrictions boosting healthy eating habits.
• Provided consistent daily routine establishing structure in the home setting.
• Administered first aid promptly during emergencies, minimising injury complications.
• Implemented positive behaviour management techniques fostering respectful attitudes amongst children.
• Cultivated positive relationships with families, resulting in long-term contracts.
• Maintained clean and safe premises following rigorous hygiene standards, reducing risk of illness and injury.

• Ensured equipment functionality through regular checks, ensured readiness for emergencies.
• Delivered high-quality pre-hospital acute medical care to injured individuals.
• Drilled regularly on medical procedures to maintain skill proficiency.
• Exhibited excellent driving skills as a blue light qualified driver, as well as being an in house assessor to maintain standards throughout the company and potential new recruits.
• Coordinated with medical professionals to ensure comprehensive patient treatment plans.
• Gave emotional support to distressed family members whilst handling emergency situations.
• Demonstrated strong ability to work in high-stress environments for optimal results.
• Attended large events requiring on-site critical care provisions as part of a Special Events Team, for example sporting events and festivals.
• Trained as Special Operations Resource Team Member on 24/7/365 call out for any major incident in the midlands for example train crash, terrorism, building collapse, chemical incident.