Chibuikem Eric Ebirim
L,United Kingdom
Summary
Skilled mixologist and customer service professional with over 4 years of experience in high-volume restaurants. Expertise in cocktail preparation, glassware safety, and legal compliance, ensuring exceptional guest experiences. Proficient in POS systems and cash handling, with strong multitasking and organizational abilities. Committed to enhancing customer satisfaction through extensive product knowledge and effective communication. Additionally, a great asset to any company within the hospitality industry.
Overview
8
8
years of professional experience
38
38
years of post-secondary education
Work history
Cocktail bartender
Restaurant Bar and Grill
Leeds, West Yorkshire
11.2024 - Current
- Kept bar fully stocked at all times to meet customer demands efficiently.
- Develop new cocktail recipes such as Lady Penelope, and A Tale of the Seas, to keep menu fresh and appealing.
- Executed cocktail orders accurately, such as Espresso Martini, Porn Star Martini, Cosmopolitan and Negroni, contributing to seamless operations during busy periods.
- Maintain cleanliness of bar and patron areas, ensuring a welcoming atmosphere.
- Manage opening and closing duties including restocking the bar, make sure the bar is thoroughly cleaned and preparing garnishes for next shift, ensuring smooth transitions between shifts.
- Acquire complete knowledge of drink menus to offer appropriate suggestions and upsells when required.
- Enhance customer experience by creating unique and personalised cocktails.
- Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
- Cultivate relationships with regular customers through friendly interactions whilst serving drinks.
- Create visually appealing garnishes for cocktails, enhancing presentation standards.
- Prepare guests' coffee orders such as Macchiato, Latte, Cappuccino and Cortado
- Check identification of customers to verify age requirements for purchase of alcohol, promoting responsible drinking habits.
Bar Associate
J D Wetherspoon PLC
Leeds
06.2023 - 01.2026
- Constantly provide excellent customer service to each and every customer that walks through the door
- Pour the perfect pint each and every single time in a timely manner
- Securely and accurately charge customers the right amount and deposit the payment through the till system and offer them the right amount of change if paying by cash
- Make sure every customer feel welcomed and listened to by proactively engage in conversations
- Swiftly and meticulously deliver the customer’s food and drinks to their table as soon as they are ready on the kitchen’s gantry and on the bar
- Check back on customers within the next 5 minutes to ensure their food is correct and encourage feedback of the food and service
- Briskly clean and reset the table as soon as the customer is gone for the next Be watchful around the pub to make sure it is always clean and tidy
Bartender
Indeed Flex
Leeds
- 01.2026
- Currently work for multiple hotels and fine restaurants within Yorkshire (including Leeds, York, Harrogate and Wetherby). Some of these hotels and restaurants include Principal Hotel, York. The Majestic Hotel by DoubleTree, Harrogate. Mercure Hotel, Wetherby. The Met Hotel, Leeds and others.
- As a bartender in these hotels and restaurants, my responsibilities include:
- Welcoming guests and customers
- Taking guests’ drink orders and making recommendations of drinks they might like
- Putting the orders on the system, charging them accurately with the card machine with giving the correct change if cash is accepted on the bar
- Prepare their drink orders as quickly and efficiently as possible whilst maintaining great customer service
- Adhering to all food and drink safety and regulations
- Stocking up and sorting out the inventory down the cellar, including stocking up the bar of the essential drinks needed
- Maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipments
- Clean and shut the bar correctly at the end of the day
Waiter
Indeed Flex
Leeds
10.2021 - 01.2026
- Currently work for multiple hotels and fine restaurants around Leeds, York and Harrogate such as The Principal, York. The Majestic Hotel, Harrogate, Malmaison in York and more.
- Take customers' order at their table and add to the system to the chef
- Deliver customers' orders to their table
- Polish cutlery to high standards
- Clear, set and reset tables
- Answer any queries by customers
- Make sure they are very welcomed and attended to by greeting them, offer/serve drinks and escort them to their table
- Clean the restaurant at the end of the day
- Dress and look presentable whilst on shift
- Wash and polish tablewear
Customer Care Advisor, Delivery Helpdesk Advisor and Refund Assistant
Arcadia Group Limited
Leeds
07.2018 - 10.2021
- I am the first point of contact with customers on the telephone to deal with their queries and their complaints. Also, I am responsible of working closely with stores' deliveries, queries and complaints are accurately dealt with.
- Main duties:
- Regularly deal with and handle customer's complaints both simple and complex
- Issue a refund when necessary
- Empathise with the customer to understand their point of view and finding the best resolution to their issue
- Use plain English to excellently communicate with them to avoid misunderstanding
- Correctly input and accurately handle customer's sensitive data to a secure system
- Demonstrate the ability to balance telephone, administrative and written work to ensure personal targets such as always achieving 85% on quality, 98.5% on available time, and 100% on customer complaints against me are regularly met.
- Accurately input data into an Excel spreadsheet and on the system and also log every contact with stores for future references
- Precisely advise stores of their weekly delivery schedules and the quantities
- Make sure to be prepare to answer calls from stores and accurately deal with delivery complaints
- Work closely with logistics to make sure that information are accurately communicated to stores to prevent miscommunication.
- Accurately process on average manual refunds of 60 that failed on the system for customers
Customer Service Advisor
boohoo.com
Leeds
05.2021 - 09.2021
- I was responsible for responding and dealing with customers' issues and complaints on emails and via social media platforms by using my communication skills and listening skills, making sure I deal them effectively and professionally
- I was responsible for making sure I keep to my schedules at all times
- Assisted customers via live chat
- Worked in the inbound call center
- Managed customer accounts when they contact regarding their accounts
- Made sure I was achieving my targets
- Conduct refunds and cashbacks online when needing to as part of resolving the customers' issues
Education
AS - Geography
Notre Dame Catholic Sixth Form College
09.2015 - 07.2017
GCSE - Mathematics
The Co-operative Academy of Leeds
Leeds 09.2010 - 09.2015
A-Levels - Spanish
Notre Dame Sixth Form College
Leeds 09.2015 - 06.2017
A-Levels - Film Studies
Notre Dame Sixth Form College
Leeds 09.2015 - 06.2017
GCSEs - English Language
Co-Operative Academy of Leeds
Leeds 09.2010 - 05.2015
GCSEs - Sciences
Co-Operative Academy of Leeds
Leeds 09.2010 - 05.2015
B-TEC - Physical Education
Co-Operative Academy of Leeds
Leeds 09.2010 - 05.2015
GCSEs - Religious Studies
Co-Operative Academy of Leeds
Leeds 09.2010 - 05.2015
GCSEs - Geography
Co-Operative Academy of Leeds
Leeds 09.2010 - 05.2015
GCSEs - English Literature
Co-Operative Academy of Leeds
Leeds 09.2010 - 05.2015
Skills
- Communication and interpersonal skills
- Multilingual proficiency
- Mixology expertise
- Glassware safety
- POS systems
- Customer service excellence
- Cocktail presentation
- Product knowledge
- Legal compliance
- Multitasking and organization
- Cash handling and till management
- Physical stamina
Languages
English
Fluent
Igbo
Native
Spanish
Upper intermediate
Volunteer Experience
Saint Vincent de Paul Society, Event and Marketing Assistant Volunteer, 2018-02, 2018-04, I was responsible for organizing events to fundraise and encourage funds to the centre with the Event and Marketing Manager., Main duties:, Responsible for social media marketing, bringing in ideas to improve our social media presence and making sure the ideas come to life with my manager as a team, Responsible for organizing local events to fundraise with manager
Affiliations
- Cocktail Making and drinking
- Cooking
- Fitness
Accomplishments
I was recently awarded the most hardworking bartender during our annual company award event.
References
References available upon request.
Personal Details
- Eligible to work in the UK: Yes
- Industry: Customer Service, Healthcare, Hospitality & Tourism
- Total years of experience: 6
Additional information
- Skills:
- Great attention to detail
- Very organised and meticulous in approach to tasks
- Excellent cash handling
- Excellent communication/interpersonal.
- Good problem solving and critical thinking
- Excellent team worker and able to work on own initiative
- Exceptional active listening
- Leadership
- Customer Service
Timeline
Cocktail bartender
Restaurant Bar and Grill
11.2024 - Current
Bar Associate
J D Wetherspoon PLC
06.2023 - 01.2026
Waiter
Indeed Flex
10.2021 - 01.2026
Customer Service Advisor
boohoo.com
05.2021 - 09.2021
Customer Care Advisor, Delivery Helpdesk Advisor and Refund Assistant
Arcadia Group Limited
07.2018 - 10.2021
A-Levels - Spanish
Notre Dame Sixth Form College
09.2015 - 06.2017
A-Levels - Film Studies
Notre Dame Sixth Form College
09.2015 - 06.2017
AS - Geography
Notre Dame Catholic Sixth Form College
09.2015 - 07.2017
GCSEs - English Language
Co-Operative Academy of Leeds
09.2010 - 05.2015
GCSEs - Sciences
Co-Operative Academy of Leeds
09.2010 - 05.2015
B-TEC - Physical Education
Co-Operative Academy of Leeds
09.2010 - 05.2015
GCSEs - Religious Studies
Co-Operative Academy of Leeds
09.2010 - 05.2015
GCSEs - Geography
Co-Operative Academy of Leeds
09.2010 - 05.2015
GCSEs - English Literature
Co-Operative Academy of Leeds
09.2010 - 05.2015
GCSE - Mathematics
The Co-operative Academy of Leeds
09.2010 - 09.2015
Bartender
Indeed Flex
- 01.2026