ENOS JOHNS
Wesy Molesey,Surrey
Summary
IT professional with expertise in leadership, IT strategy, and cybersecurity. Demonstrated success in implementing business continuity and disaster recovery plans, enhancing organizational resilience. Proficient in budget management, vendor relations, and stakeholder communication. Strong skills in Microsoft 365, Windows Server, virtualization, and network security, with a focus on compliance and inclusive technology.
Offering strong leadership and organisational skills combined with solid understanding of ICT systems and infrastructure. Knowledgeable about team collaboration, project management, and problem-solving in technology environments. Ready to use and develop communication, strategic planning, and technical skills in IT Management role.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
ICT Manager
Group ICT Manager
Elstree, Hertfordshire
2012.01 - 2026.02
- Supervised IT team to deliver support across restaurants, hospitals, and hotels.
- Executed virtualization projects to enhance operational efficiency and reduce costs.
- Managed systems portfolio, commissioning new systems and maintaining legacy components.
- Negotiated with suppliers for cost-effective procurement of IT equipment.
- Conducted ICT capacity planning to align infrastructure investments with business objectives.
- Coordinated with third parties for operational support during significant changes.
- Ensured testing of disaster recovery provisions to identify and mitigate operational risks.
- Developed strategic plans for ICT systems integration aligned with business goals.
- Evaluated emerging technologies for potential incorporation into existing ICT infrastructure.
- Managed disaster recovery plan; ensured minimal loss of data during unexpected events.
- Collaborated with senior executives to develop effective ICT strategies aligned with business goals.
- Managed cyber-security measures, ensuring protection against potential threats and breaches.
- Devised policies and procedures pertaining to the use of electronic data, enhancing security measures.
- Handled budgeting responsibilities for the entire department, optimising allocation efficiently.
- Designed and delivered staff training programmes on new ICT procedures and software use.
- Implemented new server architecture, resulting in improved data accessibility.
3rd Line Support Specialist
Cloud & Clear Limited
Elstree, Hertfordshire
2010.01 - 2012.01
- Worked within a team of 5 to provide 3rd level support to a varied client base and interfaced with clients at their premises until project completion; reported to the Operations Director.
- Spearheaded assigned individual and team projects and ensured the provision of third line technical support in order to manage client expectations as the technical escalation point.
- Designed, implemented and upgraded server and network designs for new businesses and existing clients.
- Assumed responsibility for the receipt of escalated incident tickets in line with company KPIs and SLAs.
- Inspired the achievement of specified SLA targets and compliance to the escalation process to safeguard against breached KPIs / SLAs.
- Expedited the call queue in line with company procedures and managed clients on a call-by-call basis.
- Contributed to the formation and upkeep of all technical documentation in line with company standards.
- Constructed and maintained the core infrastructure, and oversaw the testing of new technology solutions.
- Facilitated networking and disaster recovery activities whilst ensuring compliance to all processes pertaining to delivery and problem resolution.
- Identified and defined IT requirements in close collaboration with the sales team and customers.
- Performed Citrix Xenserver administration, installation, SAN storage, resilience, replication and redundancy.
- Worked towards assigned targets in line with client requirements, and undertook IT functions in terms of stipulated processes, change control, recovery planning and business continuity.
- Resolved technical issues promptly, enhancing overall system performance.
- Diagnosed hardware faults accurately to minimise downtime.
- Performed regular system backups, preventing potential data loss.
- Installed new technology systems seamlessly into existing infrastructure.
- Delivered products and services in line with agreed arrangements and contracts.
- Managed high-risk projects, ensuring safety compliance at all times.
- Implemented data security measures to protect sensitive information.
IT Manager
Safety First Ltd
London, London
2002.01 - 2009.01
- Worked within a small team to oversee the company restructure, the implementation of the windows and all IT matters for new users and internal employees; initially managed one IT consultant.
- Ensured the effective management of all IT processes and functions to achieve strong technological performance in support of core business objectives.
- Set up new user profiles on the system, set up emails, and enabled access to resources.
- Administered all matters relating to networks, operating systems, software, and telephony services.
- Superintended a team of technical staff and strengthened relationships with contractors and suppliers.
- Enhanced functionality by managing projects through to completion and offering support to end-users.
- Governed the IT budget to secure cost savings whilst simultaneously increasing service levels.
- Ensured the robust functionality of the corporate network and website, scheduled maintenance with minimal disruption and applied planning and foresight to prevent and troubleshoot problems.
- Maintained e-commerce functionality including the vigilant maintenance of valid SSL certificates and antivirus subscriptions to preserve a seamless customer web experience.
- Tracked all technology assets following the implementation of a bespoke asset management database.
- Co-developed new websites with third parties and established compatibility with web servers and firewalls.
- Led the negotiation of service level agreements with 3rd parties for the provision of 1st line support.
- Trained staff members in new technologies, enhancing overall technical proficiency.
- Liaised with third-party vendors for necessary hardware and software acquisitions, ensuring cost-effectiveness without compromising on quality or functionality.
- Managed IT resources to ensure optimal performance and reduce downtime.
- Updated legacy systems, reducing maintenance costs significantly while improving reliability and efficiency.
- Conducted regular system audits to identify potential security risks promptly.
- Devised customised IT solutions based on departmental needs, enhancing operational effectiveness across the board.
- Developed strategic plans, leading to improved IT infrastructure.
- Implemented comprehensive disaster recovery plan, resulting in minimal disruption during outages.
- Maintained updated inventory of all IT assets; facilitated efficient asset management.
- Upgraded hardware and software regularly for optimised systems performance.
- Streamlined operations for improved productivity by introducing automation tools.
- Developed user-friendly interfaces for internal applications; enhanced usability.
Senior Data Analyst
Matsushita Avionics Systems Corp
Langley, Berkshire
2000.01 - 2002.01
- Senior Data Analyst
- Developed and maintained bespoke reporting systems to support critical business operations and decision-making.
- Delivered accurate, mission-critical management information through custom reports and executive presentations.
- Analyzed large datasets to identify trends, optimize processes, and inform strategic planning.
- Collaborated with cross-functional teams to define reporting requirements and ensure data integrity.
- Automated data extraction and transformation workflows, improving efficiency and reducing manual effort.
- Provided technical support and training for reporting tools, enhancing user adoption and productivity.
- Ensured compliance with data governance standards and safeguarded sensitive information.
- Analysed complex datasets for key patterns and trends impacting business growth.
- Enhanced data accuracy by implementing rigorous quality checks.
- Advised on data collection and statistical methods to verify reliability of findings.
- Entered information into data storage and data retrieval systems for processing.
Senior Network Administrator
BT Cellnet
Slough, Berkshire
1999.01 - 2000.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Computer Analyst
Viglen Computers (University Placement)
Alperton, Middlesex
1997.01 - 1998.01
- Utilised advanced computer systems, resulting in improved performance across departments.
- Developed custom scripts to automate routine tasks, enhancing departmental efficiency.
- Maintained up-to-date knowledge about emerging technologies for competitive advantage in the market.
- Worked closely with stakeholders in defining project scope, positively impacting project delivery timelines.
- Enhanced user experience with thorough troubleshooting and problem resolution.
- Facilitated system expansion, modification and updates.
- Estimated costs of new systems, modifications and updates.
Education
MSc - Information Technology
Northumbria University
Newcastle upon Tyne 2016.01 - 2018.01
Bsc (Hons) Economics & IT - IT
MIddelsex University
Enfield, United Kingdom 1995.09 - 1999.09
Skills
Core Leadership & Strategy
- IT strategy, governance & roadmap development
- Cybersecurity, risk management & software licensing compliance
- Business continuity, disaster recovery & resilience planning
- Budget ownership, vendor & contract management
- Stakeholder engagement, executive reporting & KPI/SLAs
- Accessibility & inclusive technology practices
- Microsoft 365 (Exchange Online, Teams, SharePoint) administration
- Windows Server & Active Directory; group policy; endpoint management
- Virtualisation (Citrix XenServer); SAN storage, replication & redundancy
- LAN/WAN networking; VPNs; voice & data services
- Unified communications & telephony: Asterisk, 3CX
- Backup, monitoring & DR tooling; documentation & runbooks
- Resilience and adaptability
- Regulatory compliance knowledge
- Computer system analysis
- Server architecture
- Network security expertise
- IT budgeting
- Cybersecurity implementation
- Information systems deployment
- Virtualization technology
- Hardware Maintenance
- Database management
- Crisis response
- Customer relationship management
- IT infrastructure development
- Client relations
- Vendor negotiation
- Change implementation
- SQL database management
- Strategic it planning
- Resilience under pressure
- User experience enhancement
- Information systems strategy
- Strategic planning
- Budget management
- Technical troubleshooting
- Time-management
- Technical report writing
- Crisis management
KEY ACHIEVEMENTS
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- Cloud Migration Success: Migrated legacy systems to Microsoft 365/Azure, reducing infrastructure overhead and improving scalability.
- Cybersecurity Enhancement: Implemented multi-layer security controls and compliance frameworks (ISO 27001), reducing security incidents by 40%.
- Disaster Recovery Readiness: Designed and tested a robust DR plan, cutting recovery time from 24 hours to under 2 hours.
- Vendor Optimization: Negotiated strategic supplier contracts, achieving 20% cost savings while improving SLA performance.
- Unified Communications Upgrade: Deployed 3CX VoIP system, increasing call handling efficiency and reducing telephony costs by 15%.
- Automation & Efficiency: Introduced automated patching and monitoring tools, reducing manual workload by 50% and improving system health.
- Training & Development: Built IT training programs for staff, improving adoption of new technologies and reducing support tickets by 30%.
- Sustainability Initiative: Consolidated servers and implemented virtualization, reducing energy consumption and supporting green IT goals.
Certification
Microsoft Certifications
Microsoft Desktop support 2261C, 2262B
MCP, MCSA, MCSE, MCTS, MCITP Professional
MCP, MCSA, MCSE, MCTS, MCITP Professional
References
References available upon request.
Timeline
MSc - Information Technology
Northumbria University
2016.01 - 2018.01
ICT Manager
Group ICT Manager
2012.01 - 2026.02
3rd Line Support Specialist
Cloud & Clear Limited
2010.01 - 2012.01
IT Manager
Safety First Ltd
2002.01 - 2009.01
Senior Data Analyst
Matsushita Avionics Systems Corp
2000.01 - 2002.01
Senior Network Administrator
BT Cellnet
1999.01 - 2000.12
Computer Analyst
Viglen Computers (University Placement)
1997.01 - 1998.01
Bsc (Hons) Economics & IT - IT
MIddelsex University
1995.09 - 1999.09