EMMANUELLA TOURE
London,LND
Summary
PERSONAL STATEMENT I am a creative, reliable and hardworking individual who has the tenacity to be successful in everything I do, due to my self- motivation and resilience. Skilled at balancing the needs of clients in both professional and personal capacities. I am known to be a confident, polite, well organized individual and with experiences acquired from previous and current working environments, I have been able to gain and develop key employability skills for future purposes. I enjoy taking on new and complex challenges that enable me to widen my knowledge and personal skills by taking me out of my comfort zone. I am a great team leader and member, bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. I am eager to bring knowledge to support business and customer needs.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Private Dining Room Manager
Caprice Holdings
London
02.2023 - 02.2024
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Managed small teams for different events.
- Liaised with HOD to derive strategies for sale increase and customer satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Identified and resolved customer complaints concerning food or lodging.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Assisted in setting up and breaking down banquet events.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Prepared reports on guest satisfaction levels and other metrics.
- Monitored restaurants budget and financial records.
- Managed regular finance tracking for department expenses.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
Core Team Member / Host (creative event)
Riffs & Rhymes
City of London, LND
11.2022 - Current
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Presenting and hosting at all Riffs and Rhymes events
- Creating and Directing Social media content
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Coordinated schedules and timelines for events e.g Riff & Runway Fashion Show.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
TV Scheduling Assitant
KICC
Maidstone, KEN
01.2023 - 09.2023
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Developed and maintained enterprise-wide master schedule to promote organizational efficiency.
- Scheduled TV programs to air for the tv station.
- Liaised with clients to accommodate tv show and advert requests
- Ensuring all deadlines are met
- Communicated pertinent information to clients via phone, email, and mail.
- Created weekly, monthly and quarterly expense reports.
Producer (music video)
Addmore Production
London, LND
02.2023 - 03.2023
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Developed schedules for production, editing, and duplication for timely delivery.
- Presented production ideas and determined creative scenarios for production and delivery.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
Directors assistant, Crowd
Top Boy Netflix studios
, PA
08.2022 - 11.2022
- Scheduling
- Working with high end individuals
- Organizing files
- Assisted with operations and administrative tasks.
- Social media marketing
- Assisting directors
- Supporting day to day running of the production
- Working alongside crowd 2nd Naomi King (reference can be provided on request)
- Managed calendar and travel logistics, prioritized inquiries and requests and made recommendations to support smooth day-to-day director engagements.
Senior waiter
Brasserie
09.2021 - 08.2022
- Customer service
- Taking orders
- Handling assigned sections
- Providing menu information
- Taking payment
- Providing great customer experience
- Upselling daily specials
Waitress and Acting Manager
Thaiphoon restaurant
06.2019 - 08.2021
- Taking orders
- Working at the till – handling cash
- Customer service
- Opening and closing restaurants
- Training new staff
- Maintaining restaurant standards ( keeping it clean )
- Organising
- Dealing with customer queries
- Advising customer on the best dishes
- Making rotas
Receptionist
Beauty Queen Salon
01.2019 - 02.2019
- Taking Phone calls
- Booking appointments
- Organising Data and Manage Schedules of CEO & COO’s
- Greet visitors appropriately
- Determine visitor needs in a professional manner
- Maintain visitor register
- Direct visitors to the correct employee
- Advising customers on hairstyles that best fit their taste
- Customer service
office assistant
Grant Thornton LLP
09.2018 - 12.2018
- Planning presentations and pitches
- Analysing data and case studies
- Analysing the market and finding trends
- Attending meetings and giving ideas
- Working with company clients and handling Data
- Sort and distribute incoming mail where applicable
- Setting up meetings with clients
- Prepare and proofread outgoing mail for pick-up or courier
Sales assistant
LTR agency
03.2018 - 09.2018
- Working in luxury hotels such as Hilton hotel
- Helping customers with all enquiries
- Prepare and proofread outgoing mail for pick-up or courier
- Maintaining outstanding store condition and visual merchandising standards
- Assist with the sales process by maintaining a fully stocked store
- Ensuring high levels of customer satisfaction through excellent sales service
- Follow all company’s policies and procedures
Office assistant
First state Investment
10.2017 - 03.2018
- Ensuring client satisfaction
- Working in a busy environment
- Set up meeting room with necessary stationery and equipment
- Decision making
- Organising files
- Analysing documents and trends
- Proof reading mails
Customer service assistant
Bryanston
07.2016 - 10.2017
- Working with children
- Setting up workshop for kids
- This role included taking phone calls and speaking to customers about their problems
- Organising events
- Attending meetings
- Handling and analysing data
- Creating and presenting ideas to group
- Pitching solutions
Education
Bachelor of Science - International Business
University of Kent
Canterbury, KEN 09/2019 - 05/2022
St Thomas The Apostle College
London, ENG 09.2017 - 7 2019
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Notre Dame RC Secondary School
09.2012 - 7 2017
Skills
Problem solving
Fluency in both English and French
Administrative support
Organisation skills
Attention to detail
Communication Skills
Analytical
Timeline
Private Dining Room Manager
Caprice Holdings
02.2023 - 02.2024
Producer (music video)
Addmore Production
02.2023 - 03.2023
TV Scheduling Assitant
KICC
01.2023 - 09.2023
Core Team Member / Host (creative event)
Riffs & Rhymes
11.2022 - Current
Directors assistant, Crowd
Top Boy Netflix studios
08.2022 - 11.2022
Senior waiter
Brasserie
09.2021 - 08.2022
Waitress and Acting Manager
Thaiphoon restaurant
06.2019 - 08.2021
Receptionist
Beauty Queen Salon
01.2019 - 02.2019
office assistant
Grant Thornton LLP
09.2018 - 12.2018
Sales assistant
LTR agency
03.2018 - 09.2018
Office assistant
First state Investment
10.2017 - 03.2018
St Thomas The Apostle College
09.2017 - 7 2019
Customer service assistant
Bryanston
07.2016 - 10.2017
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Notre Dame RC Secondary School
09.2012 - 7 2017
Bachelor of Science - International Business
University of Kent
09/2019 - 05/2022