CAROLINA SEREMET
Summary
A highly experienced hospitality professional with 7+ years of experience in Michelin-level restaurant environments and five-star luxury hotels. Skilled in delivering intuitive, personalised guest experiences with a strong focus on emotional intelligence, anticipatory service, and luxury standards. Proven background in private dining operations, front-of-house leadership, and high-profile event coordination. Known for professionalism, discretion, and consistently exceeding guest expectations through exceptional service delivery and team collaboration.
Overview
11
11
years of professional experience
Work History
Private Dining Room Manager
Kerridge's Bar and Grill
London
2023.07 - Current
- Managed the end-to-end operations of private dining and exclusive restaurant hire within a Michelin-starred environment, ensuring seamless execution and consistently high service standards
- Curated and delivered bespoke, high-touch guest experiences tailored to individual client preferences and expectations
- Collaborated closely with the Head Chef, senior management, and front-of-house teams to ensure smooth operational coordination and service excellence
- Drove revenue growth through effective sales techniques, positioning the restaurant and private dining offerings as a premium destination while building strong long-term client relationships
- Oversaw full event delivery on the day, ensuring smooth operations, attention to detail, and an exceptional guest experience from arrival to departure
- Acted as the primary point of contact for private hire enquiries, managing the full client journey from initial contact through to post-event follow-up
- Michelin-starred restaurant located within the Corinthia Hotel, London.
Hostess and Private Dining Room Coordinator
Kerridge's Bar and Grill
London
2022.01 - 2023.07
- Built strong relationships with returning guests by anticipating preferences and delivering highly personalised service experiences
- Coordinated closely with front-of-house and kitchen teams to ensure seamless communication and consistent service delivery
- Managed guest enquiries, special requests, and last-minute changes with efficiency, professionalism, and composure
- Led the planning, coordination, and execution of complex large-scale events in collaboration with the hotel Events Team
- Supported wider front-of-house operations during service to contribute to overall restaurant performance and guest satisfaction
- Michelin-starred restaurant located within the Corinthia Hotel, London.
Hostess
Kerridge's Bar and Grill
London
2020.06 - 2023.07
- Served as the first point of contact, delivering a warm, professional, and polished welcome
- Managed reservations, seating plans, and guest flow to ensure seamless service and optimal table utilisation
- Maintained an organised, presentable reception area in line with luxury brand standards
- Completed cross-training within guest relations, gaining in-depth exposure to operational procedures and developing a strong understanding of the full guest journey and overall hotel operations
- Michelin-starred restaurant located within the Corinthia Hotel, London.
Food & Beverage Assistant
Kerridge's Bar and Grill
London
2019.03 - 2020.06
- Delivered high-quality service across restaurant and bar operations within a luxury hotel environment
- Supported mise en place, table setup, and opening/closing procedures to ensure operational readiness
- Assisted senior front-of-house staff during peak service periods to maintain efficiency and service excellence
- Maintained high standards of cleanliness, organisation, and presentation in line with hotel expectations
- Demonstrated reliability, teamwork, and a proactive approach to consistently delivering high service standards
- Michelin-starred restaurant located within the Corinthia Hotel, London.
Food & Beverage Assistant
The Grange Holborn
London
2017.10 - 2019.06
- Demonstrated strong menu and beverage knowledge to confidently guide guest selections and enhance dining experiences
- Anticipated guest needs proactively, consistently delivering personalised and memorable service
- Maintained exceptional service standards during high-volume, high-pressure service periods
- Delivered attentive and polished table service in line with luxury hospitality expectations
- Collaborated effectively with front-of-house and kitchen teams to ensure smooth service flow and guest satisfaction
- A luxury hotel in London, England.
Banking Operator (Technical Support - ATM & POS Systems)
Cedacri International
Chișinău
2015.09 - 2017.06
- Provided technical support for ATM and POS systems, ensuring continuous functionality and minimal operational disruption
- Delivered professional client and merchant support with a strong focus on communication and service quality
- Managed sensitive financial data with discretion, accuracy, and full regulatory compliance
- Handled client queries and disputes with a calm, solution-focused approach to ensure effective resolution and service continuity
- A company providing technical support for ATM and POS systems.
Education
Secondary Education Certificate - A-Level Equivalent
Theoretical Lyceum "Ion Creangă"
Chișinău, Republic of Moldova2012-09
Bachelor's Degree - Languages - Interpreting and Translation (Italian & English)
Moldova State University
Chișinău, Republic of Moldova2015-06
Skills
- Revenue-driven mindset with strong upselling and conversion focus
- Exceptional personalised guest service and VIP experience delivery
- Bespoke private dining and event planning & coordination
- Relationship building and client retention
- Calm, solution-focused problem-solving under pressure
- Strong attention to detail and service excellence
Languages
English
Beginner
A1
Romanian
Beginner
A1
Italian
Beginner
A1
Russian
Beginner
A1
References
Available on request.
Training
- My Journey to Uplifting Lives, Corinthia London Hotel
- Cyber Security Training, Corinthia London Hotel
- Diversity, Inclusion and Equity, Corinthia London Hotel
- Health and Safety, Corinthia London Hotel
- Leading Quality Assurance (LQA), Corinthia London Hotel
- Forbes Travel Guide Service Standards, Corinthia London Hotel
Timeline
Private Dining Room Manager
Kerridge's Bar and Grill
2023.07 - Current
Hostess and Private Dining Room Coordinator
Kerridge's Bar and Grill
2022.01 - 2023.07
Hostess
Kerridge's Bar and Grill
2020.06 - 2023.07
Food & Beverage Assistant
Kerridge's Bar and Grill
2019.03 - 2020.06
Food & Beverage Assistant
The Grange Holborn
2017.10 - 2019.06
Banking Operator (Technical Support - ATM & POS Systems)
Cedacri International
2015.09 - 2017.06
Secondary Education Certificate - A-Level Equivalent
Theoretical Lyceum "Ion Creangă"
Bachelor's Degree - Languages - Interpreting and Translation (Italian & English)
Moldova State University