Emmanuel OLATUNJI
Manchester,Greater Manchester
Summary
Detail-oriented professional with expertise in IT tools and platforms, including Microsoft Teams, Mattermost, ServiceNow, Zendesk, Confluence, and JIRA. Proficient in IP subnetting, Active Directory management, Office 365 applications, and monitoring tools such as BigPanda, Splunk, and Datadog. Skilled in implementing security protocols, managing ticketing processes, and resolving technical issues like password unlocks. Strong verbal and written communication abilities combined with a collaborative approach to problem-solving. Dedicated to leveraging technical expertise to enhance operational efficiency and support organisational goals.
Overview
1823
1823
years of professional experience
1
1
Certification
Work History
IT Support
ELANCO PHARMA
LONDON, LONDON
10.2023 - 03.2024
- Provided technical support while gaining experience with Active Directory, assisting in user account management and security protocols
- Developed documentation and standard operating procedures (SOPs) for troubleshooting common issues, enhancing team efficiency
- Utilized Confluence and WRIKE & ASANA for project management and documentation, ensuring effective communication across teams
- Documented IT support procedures and resolutions, creating a valuable knowledge base for future reference.
- Provided IT support to library users, assisting with computer applications and troubleshooting technical issues.
- Analyzed user requirements to provide bespoke IT support, ensuring satisfaction and productivity across departments.
- Provided IT support for office staff, resolving technical issues to maintain uninterrupted work flow.
IT support assistant
Sodexo
MANCHESTER, Greater Manchester
03.202 - 11.202
- · Assisted with user account management and fundamental security tasks, including password unlocks and guiding users in ticket creation and resolution processes
- · Utilized Zendesk and Freshservice for incident tracking and management, ensuring compliance with ITIL best practices in Incident Management, Problem Management, and Change Management
- · Administered Microsoft Active Directory and Exchange Server environments, ensuring seamless user access and communication across the organization.
- · Managed Office 365 administration, including user provisioning, license management, and troubleshooting Microsoft Teams and Intune issues.
- · Provided comprehensive support for Windows desktop and applications, as well as tablet and mobile devices, enhancing user experience and productivity.
- · Conducted basic network troubleshooting using tools such as ping and trace route, resolving connectivity issues efficiently for end-users.
- · Implemented and maintained Microsoft Group Policy and understood Azure AD Sync and Azure AD Connect to align with company security and operational requirements.
Education
Master of Science - DATA SCIENCE
DATA SCIENCE INSTITUTE
Master of Business Administration - Master of Business Administration in Information Technology
DIGITAL COLLEGE
Bachelor of Science - ELECT & ELECT ENGINEERING
FEDERAL UNIVERSITY OF TECHNOLOGY
Skills
- Microsoft Teams & Mattermost
- Servicenow & Zendesk
- Confluence
- JIRA
- IP subnetting
- Active Directory
- Office 365 (Word, Outlook, Excel)
- BigPanda
- Splunk
- Datadog
- Security protocols
- Password unlocks
- Ticketing processes
- Verbal communication
- Written communication
- Collaboration
Certification
- ITIL Foundation Certification
- CCNA
- CompTIA
- Power BI
- IT Management Suite
Timeline
IT Support
ELANCO PHARMA
10.2023 - 03.2024
Master of Science - DATA SCIENCE
DATA SCIENCE INSTITUTE
Master of Business Administration - Master of Business Administration in Information Technology
DIGITAL COLLEGE
Bachelor of Science - ELECT & ELECT ENGINEERING
FEDERAL UNIVERSITY OF TECHNOLOGY
IT support assistant
Sodexo
03.202 - 11.202
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