Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Emmanuel Odeh

Peterborough

Summary

· Educationally Intelligent, Read People, Goal Oriented and Technologically Savvy.

Driven, motivated to help organizations thrive.

Responsible, Reliable, Flexible, Dependable, and have a Great sense of Humor.

· Demonstrated organizational capabilities, able to work in high pressure and demanding environments and deliver high quality results, according to deadlines and management expectations.

· Demonstrated ability to effectively resolve customer complaints in professional with timely manner.

Overview

9
9
years of professional experience

Work History

Event SIA Security

Crowdsafe
10.2023 - Current
  • Stayed in frequent communication with security and event staff to smoothly respond to concerns.
  • Monitored event activities to track schedule and prepare for crowd movements.
  • Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques with warning the visitors of the rules infractions or violations and evicted violators from premises.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Responded to medical emergencies before paramedic and law enforcement arrival.
  • Maintained high levels of alertness throughout shifts.
  • Addressed problems quickly and reported clear information while working under minimal supervision.

Security Supervisor

Jendol Supermarket
05.2020 - 09.2023
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Coordinated with IT personnel regarding security of digital assets and information systems.
  • Coordinated with security personnel or other departments to establish safety of visitors and staff.
  • Cultivated relationships with external security vendors to make additional security resources available if necessary.
  • Delivered regular security awareness programs to educate personnel on security measures and protocols.
  • Established and maintained close working relationships with local law enforcement officers.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Responded swiftly to security incidents and effectively resolved security issues.

Customer Service Representative

Jendol Supermarket
06.2015 - 04.2020
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor of Science - Botany

University of Ibadan
Ibadan, Nigeria
2015

Skills

    Computer Skills :

    Competent dealing with various operating system

    Competent in use of Microsoft Office ( Word, Excel, Outlook, PowerPoint and Access)

    Core Skills :

    Communication

    Problem-solving aptitude

    Emergency Response

    Creative Problem-Solving

    Multitasking

    Skilled in conflict resolution

    Event security

    Active Listening

Languages

English
Native/ Bilingual

Additional Information

AVAILABILITY

I'm able to start work within one week from announcement & able to relocate and work overtime up on business needs.

Timeline

Event SIA Security

Crowdsafe
10.2023 - Current

Security Supervisor

Jendol Supermarket
05.2020 - 09.2023

Customer Service Representative

Jendol Supermarket
06.2015 - 04.2020

Bachelor of Science - Botany

University of Ibadan

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Emmanuel Odeh