Emmanuel Odeh
Peterborough
Summary
· Educationally Intelligent, Read People, Goal Oriented and Technologically Savvy.
Driven, motivated to help organizations thrive.
Responsible, Reliable, Flexible, Dependable, and have a Great sense of Humor.
· Demonstrated organizational capabilities, able to work in high pressure and demanding environments and deliver high quality results, according to deadlines and management expectations.
· Demonstrated ability to effectively resolve customer complaints in professional with timely manner.
Overview
9
9
years of professional experience
Work History
Event SIA Security
Crowdsafe
10.2023 - Current
- Stayed in frequent communication with security and event staff to smoothly respond to concerns.
- Monitored event activities to track schedule and prepare for crowd movements.
- Intervened in fights and other conflicts to de-escalate situations with verbal or physical techniques with warning the visitors of the rules infractions or violations and evicted violators from premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Maintained high levels of alertness throughout shifts.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security Supervisor
Jendol Supermarket
05.2020 - 09.2023
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Established and maintained close working relationships with local law enforcement officers.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Responded swiftly to security incidents and effectively resolved security issues.
Customer Service Representative
Jendol Supermarket
06.2015 - 04.2020
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Bachelor of Science - Botany
University of Ibadan
Ibadan, Nigeria2015
Skills
Computer Skills :
Competent dealing with various operating system
Competent in use of Microsoft Office ( Word, Excel, Outlook, PowerPoint and Access)
Core Skills :
Communication
Problem-solving aptitude
Emergency Response
Creative Problem-Solving
Multitasking
Skilled in conflict resolution
Event security
Active Listening
Languages
English
Native/ Bilingual
Additional Information
AVAILABILITY
I'm able to start work within one week from announcement & able to relocate and work overtime up on business needs.
Timeline
Event SIA Security
Crowdsafe
10.2023 - Current
Security Supervisor
Jendol Supermarket
05.2020 - 09.2023
Customer Service Representative
Jendol Supermarket
06.2015 - 04.2020
Bachelor of Science - Botany
University of Ibadan
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