Emmanuel Eze
CLINICAL SUPPORT STAFF
Gateshead
Summary
A compassionate individual with a proven track record in providing exceptional support and care. Strong communication and problem-solving skills, with a quick ability to learn new procedures. Empathetic with keen attention to detail, committed to making a meaningful impact and collaborating with team members for the benefit of service users and the institution
Overview
4
4
years of professional experience
Work History
CCTV Control Room Operator
Desert Designs llc
Dubai, United Arab Emirates
02.2024 - 02.2025
- Kept abreast with latest advancements in surveillance technology, suggesting upgrades as needed to improve system performance and reliability.
- Enhanced security protocols by keeping up-to-date logs of all surveillance activities.
- Recorded complaints, incidents and emergencies on database to maintain accurate information.
- Managed emergency situations calmly, ensuring prompt communication with relevant authorities.
- Answered phones, transferred calls and maintained switchboards to triage communications.
- Completed detailed incident reports with physical and digital evidence for reference.
Security Supervisor
United Nations COP28
Dubai, United Arab Emirates
08.2023 - 01.2024
- Managed access control, ensuring only authorized personnel entered the premises.
- Trained employees on crisis management, improving readiness in emergency situations.
- Delivered first class customer service while maintaining professionalism.
- Analyses CCTV to track thefts and compiled incident reports.
- De-escalated conflict and resolved challenging situations.
- Ensured adherence to health and safety regulations, promoting a secure environment.
- Oversaw reliable security operations with strong leadership and planning.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Led a team of security officers, fostering professionalism and dedication towards duty.
Security Team Leader
Emirates NBD Head Office & Main Office Branch
Dubai, United Arab Emirates
12.2021 - 07.2023
- Decreased delays in incident reporting by 50% through effective incident management.
- Upheld all regulatory compliance standards for seamless operation within legal guidelines.
- Conducted regular risk assessments to prevent potential security breaches.
- Led routine exercises for enhanced team readiness.
- Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.
Clinical Support Staff
Iyi Enu Mission Hospital
Ogidi, Anambra State, Nigeria
10.2020 - 11.2021
- Facilitated smooth communication between healthcare professionals, improving overall service quality.
- Upheld respect and dignity whilst delivering sensitive care services.
- Collaborated with multidisciplinary healthcare professionals for excellent care continuity.
- Safely escorted patients during medical appointments and hospital visits.
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Accompanied patients during hospital transfers for continuity of care.
- Delivered meals and refreshments to ensure adequate nutritional intake by patients.
- Respected confidentiality guidelines whilst handling sensitive information about patients' condition.
- Carried out assigned patient care tasks unsupervised and in line with company policies and procedures.
- Escalated patient health concerns to superiors for appropriate care plan management.
- Handled non-clinical duties including dressing, toileting and feeding patients.
- Attended regular training and supervision workshops for improved service user support.
Education
Bachelor of Science - Business Administration
i-FATOSS UNIVERSITRY
Benin Republic 09.2016 - 09.2020
Higher National Diploma - Public Administration
FEDERAL POLYTECHNIC
Oko, Anambra State, Nigeria. 06.2012 - 06.2014
High School (WAEC) -
COMMUNITY SECONDARY SCHOOL
Obinofia Diagu Enugu State, Nigeria.Skills
Emergency management
Leadership proficiency
Clear communication
Compassionate caregiver
Personal care
Crisis management
Team work
Certificate Training
- Basic Life Support (Dubai)
- People of Determination (Dubai)
- Basic Fire Safety Training (Dubai)
Accomplishments
- Certificate Of Appreciation (Desert Designs llc)
- Certificate Of Appreciation (United Nations)
- Certificate Of Appreciation (Emirates NBD)
References
References available upon request.
Timeline
CCTV Control Room Operator
Desert Designs llc
02.2024 - 02.2025
Security Supervisor
United Nations COP28
08.2023 - 01.2024
Security Team Leader
Emirates NBD Head Office & Main Office Branch
12.2021 - 07.2023
Clinical Support Staff
Iyi Enu Mission Hospital
10.2020 - 11.2021
Bachelor of Science - Business Administration
i-FATOSS UNIVERSITRY
09.2016 - 09.2020
Higher National Diploma - Public Administration
FEDERAL POLYTECHNIC
06.2012 - 06.2014
High School (WAEC) -
COMMUNITY SECONDARY SCHOOL