Summary
Overview
Work History
Education
Skills
Certificate Training
Accomplishments
References
Timeline
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Emmanuel Eze

CLINICAL SUPPORT STAFF
Gateshead

Summary

A compassionate individual with a proven track record in providing exceptional support and care. Strong communication and problem-solving skills, with a quick ability to learn new procedures. Empathetic with keen attention to detail, committed to making a meaningful impact and collaborating with team members for the benefit of service users and the institution

Overview

4
4
years of professional experience

Work History

CCTV Control Room Operator

Desert Designs llc
Dubai, United Arab Emirates
02.2024 - 02.2025
  • Kept abreast with latest advancements in surveillance technology, suggesting upgrades as needed to improve system performance and reliability.
  • Enhanced security protocols by keeping up-to-date logs of all surveillance activities.
  • Recorded complaints, incidents and emergencies on database to maintain accurate information.
  • Managed emergency situations calmly, ensuring prompt communication with relevant authorities.
  • Answered phones, transferred calls and maintained switchboards to triage communications.
  • Completed detailed incident reports with physical and digital evidence for reference.

Security Supervisor

United Nations COP28
Dubai, United Arab Emirates
08.2023 - 01.2024
  • Managed access control, ensuring only authorized personnel entered the premises.
  • Trained employees on crisis management, improving readiness in emergency situations.
  • Delivered first class customer service while maintaining professionalism.
  • Analyses CCTV to track thefts and compiled incident reports.
  • De-escalated conflict and resolved challenging situations.
  • Ensured adherence to health and safety regulations, promoting a secure environment.
  • Oversaw reliable security operations with strong leadership and planning.
  • Worked well under pressure to plan and implement solutions to urgent problems.
  • Led a team of security officers, fostering professionalism and dedication towards duty.

Security Team Leader

Emirates NBD Head Office & Main Office Branch
Dubai, United Arab Emirates
12.2021 - 07.2023
  • Decreased delays in incident reporting by 50% through effective incident management.
  • Upheld all regulatory compliance standards for seamless operation within legal guidelines.
  • Conducted regular risk assessments to prevent potential security breaches.
  • Led routine exercises for enhanced team readiness.
  • Safeguarded employee and visitor health, safety and assets through effective on-foot patrols and CCTV observation.

Clinical Support Staff

Iyi Enu Mission Hospital
Ogidi, Anambra State, Nigeria
10.2020 - 11.2021
  • Facilitated smooth communication between healthcare professionals, improving overall service quality.
  • Upheld respect and dignity whilst delivering sensitive care services.
  • Collaborated with multidisciplinary healthcare professionals for excellent care continuity.
  • Safely escorted patients during medical appointments and hospital visits.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Accompanied patients during hospital transfers for continuity of care.
  • Delivered meals and refreshments to ensure adequate nutritional intake by patients.
  • Respected confidentiality guidelines whilst handling sensitive information about patients' condition.
  • Carried out assigned patient care tasks unsupervised and in line with company policies and procedures.
  • Escalated patient health concerns to superiors for appropriate care plan management.
  • Handled non-clinical duties including dressing, toileting and feeding patients.
  • Attended regular training and supervision workshops for improved service user support.

Education

Bachelor of Science - Business Administration

i-FATOSS UNIVERSITRY
Benin Republic
09.2016 - 2020.09

Higher National Diploma - Public Administration

FEDERAL POLYTECHNIC
Oko, Anambra State, Nigeria.
06.2012 - 2014.06

High School (WAEC) -

COMMUNITY SECONDARY SCHOOL
Obinofia Diagu Enugu State, Nigeria.

Skills

    Emergency management

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Certificate Training

  • Basic Life Support (Dubai)
  • People of Determination (Dubai)
  • Basic Fire Safety Training (Dubai)

Accomplishments

  • Certificate Of Appreciation (Desert Designs llc)
  • Certificate Of Appreciation (United Nations)
  • Certificate Of Appreciation (Emirates NBD)

References

References available upon request.

Timeline

CCTV Control Room Operator

Desert Designs llc
02.2024 - 02.2025

Security Supervisor

United Nations COP28
08.2023 - 01.2024

Security Team Leader

Emirates NBD Head Office & Main Office Branch
12.2021 - 07.2023

Clinical Support Staff

Iyi Enu Mission Hospital
10.2020 - 11.2021

Bachelor of Science - Business Administration

i-FATOSS UNIVERSITRY
09.2016 - 2020.09

Higher National Diploma - Public Administration

FEDERAL POLYTECHNIC
06.2012 - 2014.06

High School (WAEC) -

COMMUNITY SECONDARY SCHOOL

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Emmanuel EzeCLINICAL SUPPORT STAFF