Emmanuel Chukwuma
Gillingham,Kent
Summary
I am a graduate who has a strong desire to use my analytical abilities to further corporate objectives. I'm eager to start a rewarding career as a business analyst. I gained a strong foundation in project management and business strategy during my academic career. I am a Dynamic and results-oriented professional with a proven track record at Avery Healthcare and GTBank, excelling in stakeholder relationship management and risk assessment, as well as having a high standard in customer relationship.
I am currently taking an active part in projects involving requirements collecting, process optimization, and business process mapping during my course. These experiences sharpens my problem-solving skills, and gives me useful insights into business analysis, and improved my ability to work well in a team.
Overview
10
10
years of professional experience
Work History
Health care assistant
Avery Healthcare
Gillingham, Kent
04.2024 - Current
- Assisted in patient care, improved comfort and well-being.
- Provided basic health education to patients for proper self-care post discharge.
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Patient vital signs were closely observed in order to obtain accurate values.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
Support worker
Hamilton Cross
Ashford, Kent
07.2023 - 04.2024
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Helped achieve patient independence through guided tasks and activities.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Assisted in maintaining a clean environment for improved client health.
Health care assistant
AHE services ltd
Gillingham, Kent
08.2020 - 08.2023
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Interpreted and adhered to care plans, seeking clarification from senior providers to maintain quality care.
Customer services intern
GTBank
London, City of London
07.2019 - 09.2019
- Adapted quickly to new software systems enhancing efficiency in handling customer data.
- Maintained detailed records for improved service delivery.
- Followed up on complaints until resolution, demonstrating commitment to the job role.
- Prioritised tasks effectively during peak hours to maintain service quality.
- Delivered excellent customer service to improve overall client experience.
Accounting finance intern
GTBank
London, City of London
06.2018 - 08.2018
- Supported finance teams with accounts payable and accounts receivable duties, improving financial knowledge.
- Prepared internal and external presentations and reports using Excel, Word and PowerPoint.
- Tidied office space and kept desk organised to improve efficiency.
- Completed general administration tasks, proactively helping colleagues where needed.
Store assistant
Sainsbury's
Maidstone, Kent
07.2017 - 09.2017
- Maintained excellent customer satisfaction by going the extra mile.
- Resolved customer complaints calmly and professionally, providing mutually-beneficial resolutions.
- Worked collaboratively with shop-floor teams to deliver outstanding customer experiences, from arrival to purchase.
- Liaised with customers to determine needs, provide recommendations and upsell services.
General Assistant
GTBank
London, England
07.2015 - 09.2015
- Managed customer accounts by providing exceptional service.
- Updated financial records for accurate tracking and reporting.
- Maintained confidentiality with sensitive customer information.
- Collaborated efficiently with team members to maintain smooth operations.
Education
Diploma of Higher Education - Business analysis
ITonline Learning
Sittingbourne, Kent 08.2024 -
Bachelor of Accounting and finance - Accounting and finance
Canterbury Christ Church University
Canterbury 09.2019 - 07.2023
A-Levels -
The Thomas Aveling School
Rochester 09.2017 - 06.2019
GCSEs -
St Matthew Academy
London 09.2011 - 07.2016
Skills
- Communication skills
- Requirements gathering
- Risk assessment
- Attention to Detail
- Stakeholder relationship management
- Problem solving
- Interpersonal interactions
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Accomplishments
Student of the year at Thomas Aveling
Student of the term at St Matthew Academy
References
References available upon request.
Timeline
Diploma of Higher Education - Business analysis
ITonline Learning
08.2024 -
Health care assistant
Avery Healthcare
04.2024 - Current
Support worker
Hamilton Cross
07.2023 - 04.2024
Health care assistant
AHE services ltd
08.2020 - 08.2023
Bachelor of Accounting and finance - Accounting and finance
Canterbury Christ Church University
09.2019 - 07.2023
Customer services intern
GTBank
07.2019 - 09.2019
Accounting finance intern
GTBank
06.2018 - 08.2018
A-Levels -
The Thomas Aveling School
09.2017 - 06.2019
Store assistant
Sainsbury's
07.2017 - 09.2017
General Assistant
GTBank
07.2015 - 09.2015
GCSEs -
St Matthew Academy
09.2011 - 07.2016
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