EMMANUEL ASAMOAH

• Managed CEO's schedule efficiently, preventing double bookings or missed appointments.
• Arranged internal and external events to promote company culture and networking opportunities.
• Maintained confidentiality with handling sensitive documents and information.
• Coordinated board meetings and prepared relevant materials to facilitate discussions.
• Facilitated effective communication between the CEO and other staff members.
• Scheduled meetings, conferences and appointments.
• Organised master calendar of appointments, operational targets and projects.
• Drafted documents and reports for management review.
• Prepared professional business correspondence on behalf of senior staff and organisation.
• Handled incoming calls professionally whilst maintaining a cordial relationship with clients and partners.

Collected venues including Manchester Central, Central Library and Junction Restaurant physical assets and managed the lifecycle through an accurate digital asset registration, conducted condition surveys, and coordinated preventative maintenance. Implemented structured inspections and post-event audits to minimise asset failure, reduce costs and ensure safety compliance. Produce asset performance reports and dashboards to support renewal planning and risk forecasting. Collaborates with event operations to ensure asset availability for major conferences, resolved issues to maintain event continuity. Contributed to process optimisation, data accuracy and proactive asset planning to enhance reliability and extend asset lifespan.

As a Health & Safety Coordinator at Manchester Central Convention Complex Centre, I supported the safety operation of the venue by maintaining health & safety policies, conducting workplace inspections, and ensuring effective communication of safety procedures. Managed accidents, incidence, ill health reports, hazard spotting etc. Including investigation and follow-up actions to maintain compliance. Led the Event Safety Team by coordinating shifts, equipment and agency staff to ensure appropriate event coverage. Delivered staff inductions, organised training, supported emergency planning and maintained accurate safety records. Also supported operations across multiple sited including RVP at Manchester Airport, Central Library and Junction Restaurant, ensuring consistent service delivery and operational standards. Also experienced in delivering venue-wide induction programmes and improving access to safety information for staff, clients, and visitors.

Event Oversight: Supervised varied events, providing flawless operations at Manchester Central Convention.

Team Leadership: Leads and motivates a team of hospitality professionals to provide great service to customers.

Customer Service: Provided excellent visitor experiences while successfully managing complaints and special requests.

Training: Provides onboarding and ongoing training for new employees to ensure excellent service standards.

Problem Solving: Resolves operational issues swiftly to keep guests satisfied.

Quality Control: Monitor the quality of food, beverages, and services to ensure they met company requirements.

Monitor and maintained stock levels for maximised efficiency and minimised waste.

Attention to details.

Strong verbal communication.

Respect others.

Good time management.

• Engaged in upselling techniques, boosting sales revenue.
• Welcomed guests with friendly conversation and fun atmosphere.
• Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
• Rotated stock regularly, reducing waste from expired products.
• Adhered to health and safety regulations strictly.
• Handled and moved supplies between stores and bars for restocking and storage.
• Ensured customer satisfaction by providing excellent service.
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Maintained bar stocks, replenishing daily as necessary.

• Met tight deadlines by efficiently processing incoming shipments.
• Performed routine maintenance on warehouse machinery to prevent breakdowns and delays.
• Verified contents of shipments against invoices for accuracy assurance.
• Organised products in designated areas, facilitating easier access and retrieval when needed.
• Loaded, secured and organised goods into delivery lanes ahead of dispatch.
• Communicated effectively with supervisors, improving overall workflow.
• Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
• Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
• Completed basic maintenance on material handling equipment, minimising downtime with regular care.
• Understood and complied with changing safety, quality and production standards.
• Successfully delivered on tasks within tight deadlines.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.