Emma Louise Doig
Cambridge,UK
Summary
Experienced Residential Conveyancer with knack for simplifying complex legal processes. Streamlined conveyancing procedures, reducing turnaround times and significantly improving client satisfaction. Skilled in problem-solving, decision making, word processing and office administration, complemented by a strong background in customer service ensuring smooth property transactions from start to finish.
Overview
21
21
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Associate Conveyancer
DC law
Saint Ives
2018.08 - 2025.04
- Managed multiple case files simultaneously without compromising quality of service.
- Provided exceptional customer service during stressful periods of home buying or selling.
- Assisted clients in understanding the conveyancing process, fostering a sense of trust and confidence.
- Kept updated records meticulously, guaranteeing easy retrieval during audits or follow-ups.
- Demonstrated strong problem-solving abilities when faced with complex property disputes.
- Interpreted deeds and wills accurately for correct execution of conveyance processes.
- Addressed and answered client questions around financial and legal property concerns swiftly to provide excellent customer service.
- Completed tasks efficiently under tight deadlines, maintaining high quality standards throughout each transaction.
Customer Assistant, Days and Nights
Tesco Stores Ltd
Bar Hill
2004.10 - 2018.08
- Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
- Assisted customers with product selection to ensure satisfaction.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Trained new hires in various roles relating to shop floor and customer services.
- Ensured timely completion of project milestones on the sop floor with strict deadline management while maintaining and organising the back warehouse
Cashier
HSBC Bank LTD
Cambridge
2004.06 - 2004.10
- Processed payments swiftly for improved customer experience.
- Balanced till at end of day, maintaining accurate records.
- Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.
Education
LLB - Law (Hons)
De Montfort Univeristy
2006.09 - 2009.07
A Level's - Govenment and Politics (C), Law (C), Religious Studies (B)
Long Road Sixth Form College
2004.09 - 2006.07
GCSEs - ten subjects all passed including English Grade B and Mathematics grade B
Swavesey Village College
1999.09 - 2004.07
Skills
- Problem management
- Time management
- Organisational skills
- Data analysis
- Database management
- Case Management
- Decision making
- Client management
- Word processing
- OFFICE ADMINISTRATION
- Customer Service
Certification
- UK Driving License, 05/01/16, Present
- First Aid at Work, 10/01/09, 06/30/18, Trained to provide emergency aid to preserve life, stabilise injuries or becomes ill at work until more advanced medical treatment can be provided.
Affiliations
- Crafting
- Travelling
- Theatre
- Tigger saving
Timeline
Associate Conveyancer
DC law
2018.08 - 2025.04
LLB - Law (Hons)
De Montfort Univeristy
2006.09 - 2009.07
Customer Assistant, Days and Nights
Tesco Stores Ltd
2004.10 - 2018.08
A Level's - Govenment and Politics (C), Law (C), Religious Studies (B)
Long Road Sixth Form College
2004.09 - 2006.07
Cashier
HSBC Bank LTD
2004.06 - 2004.10
GCSEs - ten subjects all passed including English Grade B and Mathematics grade B
Swavesey Village College
1999.09 - 2004.07