Emma Clara Carabellese
Overview
6
6
years of professional experience
Work history
Receptionist
King's College London
London
2025.02 - Current
- Manage email and phone correspondence to confirm appointments and provide necessary information.
- Collaborate closely with the events team to ensure seamless event execution, including coordinating guest lists, booking equipment, and handling logistical arrangements.
- Communicate with and welcome external contractors, ensuring smooth collaboration and efficient operations.
- Greet and assist students, visitors, and VIP guests in a professional manner.
Assistant Manager
Altana di Tufo B&B
Molfetta, Italy
2024.10 - 2025.02
- Managed bookings and reservations while addressing guest complaints and resolving issues quickly to ensure high satisfaction.
- Analysed guest feedback to identify areas for improvement and implement necessary changes.
- Oversaw day-to-day operations of a B&B, such as housekeeping and maintenance, breakfast service and administrative tasks.
Activity Leader
Skola Summer School
London, UK
2023.06 - 2023.08
- Led sports and arts activities with kids and teenagers (5-17 years old).
- Cultivated a positive environment by enforcing safety rules and guidelines during every activity session such as school trips.
- Ensured enough supplies were available to meet the needs of each activity session.
Receptionist
Bayes Business School
London, UK
2022.09 - 2022.11
- Confirmed appointments and communicated with students while also resolving students' problems and complaints.
- Answered emails, central telephone system and directed calls accordingly.
Student Ambassador
City, University Of London
London, UK
2021.09 - 2022.06
- Led in-person presentations as the main student ambassador of the BMus course.
- Led campus tours for prospective students every semester.
Senior Sales Assistant
Whittard Of Chelsea
London, UK
2019.02 - 2020.03
- Supervised a diverse team of junior sales assistants, providing coaching and training.
- Gained in-depth knowledge of the company's products to better assist clients and enhance sales growth.
Education
Bachelor of Music with Honours (2:1) - Music (Bmus)
City, University of London
High School Diploma -
Liceo Classico "Leonardo Da Vinci"
Skills
- Native Italian speaker (written and spoken)
- Elementary Korean knowledge (Certificate: Lexis Korea - Korean Language School in Seoul, South Korea (April-May 2023/October-December 2023)
- Passionate about pop singing, travelling and cooking
Extracurriculars
City, University of London Performance Committee Member:
- Worked as a team to put up performances and gigs in university and other venues.
- Organised events by communicating with performers through email to confirm availability and song lineups, and handled the booking of necessary equipment such as instruments and microphones for performances.
Timeline
Receptionist
King's College London
2025.02 - Current
Assistant Manager
Altana di Tufo B&B
2024.10 - 2025.02
Activity Leader
Skola Summer School
2023.06 - 2023.08
Receptionist
Bayes Business School
2022.09 - 2022.11
Student Ambassador
City, University Of London
2021.09 - 2022.06
Senior Sales Assistant
Whittard Of Chelsea
2019.02 - 2020.03
Bachelor of Music with Honours (2:1) - Music (Bmus)
City, University of London
High School Diploma -
Liceo Classico "Leonardo Da Vinci"