Julia Riewald

• Team Leader of a global team of professionals in the holistic health sector
• 1-2-1 Coaching; bespoke, scientifically proven holistic solutions
• Corporate Coaching; a healthier workforce to increase productivity
• Coaching of professionals; integration of new holistic health solutions to existing businesses to grow the business, increase reputation and expand service portfolio
• Talks / Seminars /Webinars to inform and educate about ways to improve health with the lasted developments in science and research
• International speaker and motivational speaker at events and for groups of interest
• Design, plan and deliver bespoke solutions for individuals and groups
• Published author of book collaboration and health columns

• Break from professional career to raise 3 children as full-time parent
• Cared for 3 cancer-ill parents in the UK and in Germany including a lot of travel and resulting coordination needs of families
• Ran the household and garden
• Volunteer at nurseries and schools including PTA responsibilites
• Home schooled 3 children when necessary
• Volunteer at community organisations
• Training and further education in the beauty sector and holistic health sector throughout the years
• Launched 2 businesses that I am running part-time
• Business Development partner for a Telecoms Company to expand sales
• Lead Business Networking Groups and helped expand them

• Provision of beauty treatments
• Understood trends and developments in the Beauty market.
• Work from home and in salons

Project Management for the Implementation of global telecommunication and IT networks (Frame Relay, ATM, IPLS, IBL, Voice, Call Centres, Desktop):

• · Pre-sales involvement to capture customer requirements and advise the account team in implementation related issues.
• · Order tracking and observation of the service implementation process with focus on customer requirements.
• · If required, escalation management and co-ordination of complex customer issues by working closely with external and internal administrative and non-administrative departments.
• · Conducting regular internal and external meetings to resolve any customer and project related issues
• · Manage teams of project and resource managers based in different countries
• · Manage 3rd party suppliers and monitor the project budget
• · Creation and/or development of management reports as well as the maintenance of customer database records.
• · Travelling on short notice to meet account teams and customers

Ensure quality aspects (financial and non-financial) of the deliverables within the project by frequent reviews and detailed documentation

Training for new employees and Project Management interfacing departments on products, processes and services.

Development of the ‘Project & Customer Care Management at T-Systems’ methodology and standards:

• Including strategic planning, positioning and presenting the department within the company

Customer Care Management for the “in-service” phase the account lifecycle

Service Excellence Award 2002

Implementation of global voice and data networks:

• · Deliver projects in set timeframes and budget in various countries throughout Europe
• · Report to local Project Management authorities for local project related issues
• · Report to the International Project Management Board to ensure the global standards can be head of project management department

Ensure quality aspects of the deliverables within the project by frequent reviews and detailed documentation

Contribution to the development of the Pool-Project Managers department:

• · including strategic planning, positioning and presenting the department within the company

Customer relationship management and developing customer loyalty and retention

Contribution to the development of the department Service Management

Determination of a training-schedule for new Service Managers.

Project owner: Complaint Management (German customers).

Service Excellence Award (awarded December 1999).

Grade 2,1 (“good”), UNIVERSITY of SIEGEN

Core Subject Area MARKETING: grade 1,3 (“very good”), FINANCE: grade 1,3 and INDUSTRIAL DEVELOPMENT/History: grade 1,3