Emma Young

• Processing coding and authorising on Sage 200 invoices to meet monthly deadlines.
• Coding invoices accurately before processing.
• Reviewing, processing and reconciling company credit cards.
• Facilitated month-end closing procedures to maintain up-to-date financial records.
• Filing and checking payments accurately.
• Performed general administrative tasks, enhancing overall departmental productivity.
• Managed reception duties by handling incoming mail, responding to enquiries, and dealing with incoming phone calls.
• Contributed to team meetings for development of finance strategies and plans.

• Assisted customers across various departments to provide a seamless shopping experience.
• Provided excellent customer service to ensure repeat business.
• Operated till systems at the checkout area with efficiency.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Collaborated efficiently with team members to maintain smooth store operations.
• Supported daily store operations across multiple departments to enhance overall efficiency.
• Replenished and maintained stock levels to ensure product availability for customers.
• Maintained a clean, organised workspace around the checkout area.

• Improved customer satisfaction by delivering exceptional hairstyling services.
• Conducted hair consultations, understanding clients' needs and expectations.
• Utilised advanced styling tools effectively, enhancing customer satisfaction levels.
• Collaborated with team members for smooth salon operations during peak hours.
• Work in a calm, professional manner in a very busy work environment prioritising tasks appropriately.
• Answered phone calls and coordinated customer bookings efficiently.
• Maintained cleanliness of salon workspace to ensure hygiene standards.

During my time with KR Steel i undertook a year of work related from May 2020 to June 2021 learning whilst i was still in the academy during that time i became confident in answering supplier and customer phone calls, dealing with external company emails and offering support within a busy office environment.

I then returned in September 2021 whilst still at the academy to further expand my office knowledge and gain more confidence in day to day office tasks.

I then got kept on until October 2022 where i was placed in a full time office junior role which included doing tasks such as:

• Assisted in scheduling meetings for streamlined workflow.
• Taking site visits with other staff members to expand my knowledge further out with office tasks.
• Handled incoming calls professionally, providing information or transferring calls to the appropriate department.
• Performing general administrative duties in a busy office environment.
• Supported general office operations.
• Oversaw reception area operations, ensuring a professional environment for visitors., offering warm a warm welcome to visitors and clients.
• Facilitated good working a good working atmosphere with polite communication between staff members.

• Answering customer phone calls taking orders over the phone.
• Handled cash transactions accurately.
• Operated till systems efficiently during busy hours.
• Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
• Upheld company policies whilst interacting with customers to maintain brand reputation.
• Collaborated effectively with team members to achieve common goals.
• Stocked shelves regularly for easy access to products by customers.
• Maintained a clean, organised workspace at all times.