Emma Wilson
Forth,Scotland
Summary
Motivated professional with varied experience in customer-facing roles. Adapts to changing demands through strong interpersonal skills and a commitment to continuous learning. Eager to contribute positively to team dynamics and support operational success.
Confident communicator with exceptional organisational skills and compassionate approach to patient care. Demonstrated ability to manage administrative tasks efficiently while maintaining calm and welcoming environment. Proven track record of adapting quickly to new systems and procedures, ensuring smooth operations and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Patient Administrator
Alba medical group
01.2023 - Current
- Answer telephone calls, address customer queries, and assist patient appointment booking.
- Assist with day-to-day administration, including email triage and referral processing.
- Code and summarise patient files for accurate, accessible clinical documentation.
- Work reception, booking appointments, managing enquiries and patient visit requests.
Shop Assistant
Mccolls
06.2020 - 01.2023
- Assisted customers in locating products, offering recommendations based on specific needs.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Processed transactions efficiently, including cash, credit card, and gift voucher payments.
Customer Advisor
Sky UK
03.2013 - 08.2016
- Addressed customer service enquires quickly and accurately.
- Remained calm under pressure to handle customer complaints and solve problems.
- Remained calm under pressure throughout customer complaints, delivering positive, professional resolutions.
Education
Scottish Qualifications Certificate - NC Admin and IT
New college Lanarkshire
Motherwell 2016
Skills
- Hard-working
- Works well under pressure
- Friendly and professional
- Good timekeeping skills
- used to working in a fast pace enviroment
- enjoys learning new skills
Timeline
Patient Administrator
Alba medical group
01.2023 - Current
Shop Assistant
Mccolls
06.2020 - 01.2023
Customer Advisor
Sky UK
03.2013 - 08.2016
Scottish Qualifications Certificate - NC Admin and IT
New college Lanarkshire